Kitchen Manager Customer Service

AMANDA ODELL

adowwx@r.postjobfree.com 1-512-***-**** Burnet, TX 78611

Summary

Seasoned Team Leader offering over 10 plus years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.

Skills

Client support

Training

Issue resolution

Call Center Operations

Team Supervision

Quality Improvement

Experience in leadership

Friendly, positive attitude

Conflict resolution

Leadership

Experience

Team Leader/Car Detailer Kwik Kar Tx - Marble Falls, TX 08/2015 - 02/2017

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Delegated daily tasks to team members to optimize group productivity.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Fostered positive employee relationships through communication, training and development coaching.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.

Counted, sorted and stacked finished pieces for easy access.

Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Monitored team progress and enforced deadlines.

Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Documented production levels, materials used and special incidents to keep management informed of daily activities.

Rotated through series of different stations based on team needs.

Followed staffing strategies to achieve production goals.

Quality checked components to determine conformance to specifications.

Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

Kitchen Manager Stripes Convenience Store - Marble Falls, TX 05/2014 - 08/2015

Received, organized and rotated paper goods and food ingredients.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Trained employees on cooking techniques, safety standards and performance strategies.

Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Oversaw meal preparation and monitored food handling to encourage safety.

Worked with vendors to establish strong relationships and maintain proper inventory supplies.

Motivated kitchen staff by establishing goals to increase productivity and quality.

Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.

Estimated potential worker issues to produce detailed resource documentation.

Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.

Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.

Led, trained and developed culinary team members to meet and exceed restaurant standards.

Directed team to expertly handle customer order requests and service issues, directly contributing to restaurant's stellar reputation across Stripes.

Cashier Taco Casa - Marble Falls, TX 06/2013 - 03/2014

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Processed sales transactions to prevent long customer wait times.

Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Met high productivity standards in processing payments for customers.

Received payments for products and issued receipts.

Promoted specific item options to drive sales and achieve add-on purchases.

Resolved customer complaints and escalated worsening concerns for remediation.

Increased sales by suggesting specific complementary items to customers.

Education and Training

Penn Foster Career School Scranton, PA 01/2010

High School Diploma

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