Amy Knapp

Administrative/Human Resources Assistant

Santa Barbara, CA 93110 • 805-***-****

adon1s@r.postjobfree.com

Areas of Focus

Administration / Clerical Skills

Human Resources Coordination

Operational Support

Front Office Oversight

Staffing / Scheduling

Reporting

Customer Service

Issue Resolution

Inventory Management

Written Correspondences

Ad-Hoc Projects

Executive Assistance

Improvement Initiatives

Warm Welcome / Greetings

File / Records Management

Education

Bachelor of Science

Criminal Justice

California State University

Sacramento, CA (2018)

Honors: Cum Laude

Associate of Arts

Liberal Arts and Sciences, Social and Behavioral Science

Santa Barbara City College

Santa Barbara, CA (2011)

Graduated with honors

Technical Skills

Microsoft Office Suite

(Word, Excel, Outlook)

CRM Software

Microsoft Teams

Slack

Zoom

Summary

Detail-focused and efficient Administrative Assistant with a solid working knowledge in office management, human resources, project and logistics coordination, and customer service. Dedicated to advancing client and caregiver experiences, aligning them for success, and addressing concerns promptly. Skilled in providing full-range business support including CRM management, performance assessments, credentialing, file management, scheduling, and inventory control. Possess exemplary multi-tasking skills and the willingness to learn new methods. Articulate communicator adept in building strong client and team relationships.

Professional Experience

SENIOR PLANNING SERVICES, Santa Barbara, CA 2018 - 2021

Administrative Assistant Front Office

Optimized daily operations by providing exemplary support for senior leaders across multiple units including HR, staffing, office management, and administration. Headed the intake process including greetings, care coordination, and caregiver assignments. Maintained and updated pristine files. Exhibit adaptability by taking on ad-hoc projects from C-Suite and management.

Aided in upholding quality control, problem-solving, and assisting with emergencies situations; ensured COVID-19 operational readiness.

Identified training needs by assessing performances and tracking metrics.

Enhanced organization by integrating spreadsheets, documenting staff hours, and collecting and entering contract data while upholding privacy.

Ensured CDC compliance by tracking vaccinations and COVID-19 testing.

Contributed value to the HR team by offering insight into recruiting.

Reduced costs of on-call interventions by addressing service gaps.

Checked in with caregivers to address issues and evaluate performance.

Facilitated a smooth onboarding such as making pre-hire packets, preparing caregiver badges, and discussing best practices.

LIVHOME, INC., Santa Barbara, CA 2012 - 2018

Administrative Assistant Front Office

Repeatedly outpaced expectations and added notable value to the team by offering attentive assistance to senior care providers. Boosted productivity by taking on multiple projects and meeting strict deadlines. Supported state and federal compliance by collecting and reporting credentialing data for each caregiver. Increased organization by entering all data into CRM systems.

Elevated performance metrics by coordinating all training, distributing written materials, and facilitating tests; tracked test scores.

Improved customer experiences by providing a warm environment.

Demonstrated sharp multi-tasking skills by routing high-volume calls.

Directed LivHOME and upheld high-quality standards.

Additional Experience:

Research Assistant, New York Times Bestselling Author, Santa Barbara, CA

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