CURRICULUM VITAE

M. SATISH PRASAD

*- *, ***** ******, *** Devi Nagar,

Ganapathy,

COIMBATORE – 641 006 Phone: 890**-*****

Email: ado5q5@r.postjobfree.com

CAREER OBJECTIVE

Looking forward to a challenging career where acquired skills and education could be utilized for continuous growth and advancement. Moreover, I aspire to see myself in a good position through hard work. ACADEMIC ACQUAINTANCE

B. Com (May 2006)

TECHNICAL SKILLS

Completed D.C.A (MS Office, MS DOS, Fundamental)

(Excella Software Technologies, Bangalore)

EXPERIENCE

Worked for Vserve Ebusiness Solutions Ltd as Sr. Customer Support Executive from April 2019 till Aug 2020. (US Process)

Worked for Pathfinder Business Analysis (P) Ltd from March 2017 till March 2019. (US Process)

Worked for Integra Global Solutions as a Process Executive from Dec 2014 till Feb 2017. (US Process)

Worked as Floor Leader with Just Dial Services ltd from Jan 2010 to till August 2012, at Hyderabad.

Worked for JUST DIAL SERVICE ltd as IRO (Information Retrieval Officer) from March 2007 till December 2009, at Hyderabad. RESPONSIBILITIES

At Vserve Ebusiness Solutions Ltd.

Effectively handling inbound and outbound calls

Assigning L1 to L3 for all customer queries via cal.

Follow up with the customer once the issue is resolved to get the status. At Pathfinder Business Analysis (P) Ltd.

Effectively handling inbound and outbound calls

Worked as Property Tax Consultant.

Will contact the Apartment and Commercial buildings Management office for fetching the values of the property and getting the updates. At Integra Global Solutions Ltd.

Effectively handling inbound and outbound calls

Providing Verizon & Sprint Mi-Fi routers for various Customers on a rental basis. Troubleshooting, activating and de-activating their Line# if the customer is facing an issue.

Providing Email support for various clients for concerns like DNS change or FTP.

Handling chat calls and ticketing process.

At Just Dial Ltd.

Effectively handling inbound calls.

Responding to customer queries and assisting them with the telephone numbers of the products /services they wish to know.

Probe the callers {Businessmen} to get registered with yellow pages and thereby get the incentives.

Maintaining discipline on the floor

Preparing weekly and monthly reports of team members and sending the same to the Manager

Giving the feedback to the Agents about their quality and quantity of the calls

Resolve the doubts raised by the Agents during the calls

Handling all the responsibilities of my team as per objectives given by the Management.

PERSONAL STRENGTHS

Ability to learn new concepts quickly.

Ability to interact and establish sound relationship with people.

Positive attitude, hardworking, confident and dedicated.

Ability to work effectively both individually and in a team. PERSONAL PROFILE

Name : M. Satish Prasad

Date of Birth : 05-12-1985

Father’s name : P. Mohan Ram

Sex : Male

Marital Status : Married

Languages Known : English, Tamil, Telugu, Hindi, and Kannada Nationality : Indian

Hobbies : Playing with pets.

DECLARATION

I declare & promise that the information given above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties that you may be pleased to entrust with me. Place:

Date: (M. SATISH PRASAD)

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