Security Officer Customer Service
Resume:
Poonam Minhas-Schmaltz
County Of Grand Prairie, Alberta T8W 0H2
ado425@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Multi-tasking
Ability to work under pressure
Independent thinker due to minimal supervision
Ability to solve problems
Strong team-player with good organizational skills
Computer skills include: Microsoft Office, Excel, PowerPoint, Outlook
Effective people management skills and good team building skills
WORK EXPERIENCE
Team Lead Feb 2021 – Current
GardaWorld, Fort McMurray Airport YMM, Alberta
•Investigating security breaches and incidents
•Demonstrate Professionalism – Demonstrate integrity, trust, respect and vigilance
•Deliver Quality Services – Listening to clients, respond quickly, maintain a positive attitude
•Inspire and Lead Others – Set goals, lead by example, give praise and rewards
•Customer/Client Focus – Making sure clients are informed of all current issues and situations
•Maintain Healthy Work Environment – Encourage respect and openness toward others
•Positive Thinker – Make changes to better serve client, employees and customer service needs
Security Officer/Mobile Patroller – Casual/On-Call March 2011 – Feb 2021
GardaWorld, Fort McMurray, Alberta
•Performing day to day tasks required by clients
•Securing premises by access control and patrolling property
•Capturing daily activities and irregularities on reports
•Monitoring surveillance of equipment
•Responding to on-call tasks and responsibilities
•Providing quick solutions upon client request
•Ensuring employees work effectively
Owner/Operator – Nim’s Tandoor House May 2009 – April 2016
Fort McMurray, Alberta
•Maintaining a good rapport with customers
•Meeting client expectations by providing quality services
•Selecting, orienting, and training employees
•Major events - Arranging accommodations and travel arrangements for employees
•Arranging LMI’s and work permits for overseas employees
•Managing flow and atmosphere of the kitchen
•Scheduling and assigning employees
•Maintaining policies and evaluating performance of employees
•Ensuring that employees are performing their duties to the appropriate standard
•Decision making – Menu adjustments, overall restaurant operations
•Maintain Provincial AHS safety standards
Admin – Schmaltz & Sons October 2006 – April 2011
Fort McMurray, Alberta
•Client relations
•Quoting/Bidding on a contract
•Deciphering Blueprints
•Payroll - Accounts Receivables/Accounts Payable
•Business Continuity - contracts
•Accommodation for crews – Out of town contracts
•Scheduling - Equipment maintenance service
EDUCATION
Bachelor of Business Administration September 1995 - May 1998
Major Courses:
Business Law, Management, Operations, Organizational Behaviour
GPRC/University of Alberta, Edmonton, Alberta
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate