Freda L Knapper

**** ******** ****

Columbus, Ohio 43227

614-***-****

ado3wb@r.postjobfree.com

Organized and detailed oriented with a strong work history during which time consistently demonstrated the ability to develop productive relationships, resolve issues, prioritize tasks and meet deadlines. Summary of Qualifications

• Exceptional relationship building skills targeted at ensuring teamwork and customer service

• Track record of understanding and addressing the individual’s needs and preferences

• Creative, resourceful, flexible, and able to adapt to changing priorities to meet deadlines while maintaining a positive attitude and strong work and moral ethics

• Able to motivate both small and large groups to come together to exceed established goals

• Proficient in managing related paperwork, co-workers, and challenging situations

• Clear communication skills aimed at understanding individuals’ desires and providing expectation exceeding corresponding services

• Diligent and organized individual that has the proven ability to multi-task efficiently

• Performed a variety of administrative duties while working in many different fields

• Unprecedented capacity to remain calm in very stressful situations

• Strategic-relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve positive outcomes

• Trained in verbal strategy, report writing, and unarmed self-defense

• Previously certified in unarmed self-defense, first aid, CPR, firearms, and mail contraband Relevant Employment History

City of Columbus, Office Assistant for Maternal Child Health 2007-2017

• Professionally conducted intake of the mother and child and provided excellent customer service

• Provided facts to individuals and searched online for pamphlets that each situation required

• Completed payroll for the staff and did chartwork for clients City of Columbus, Office Assistant for Vital Statistics 1998-2007

• Performed data entry for a variety statistical categories

• Documented birth and death certificates

• Processed all incoming mail for the facility and delivered outstanding customer service for clients

• Worked with funeral directors for death certificates, public windows, and customer dealings State of Ohio Corrections, Corrections Officer 1987-1993

• Maintained safety and security for inmates in dayrooms, showers, living and recreational areas, and dining rooms

• Appropriately enforced rules and regulations of living units pertaining to security

• Conducted searches and inspections of incarcerated and kept discipline and order by surveillance

• Transported inmates by vehicle and foot to ensure safety of fellow officers and the inmates

• Completed daily security documents, incident reports, logs, progress reports, and plan writing Education

Corrections Training Academy, Certificate

Ohio Southern University, Law Enforcement

Marion Franklin High School, Diploma