Professional Summary

Skills

Work History

WILLIS DACONS

Grove City, OH 43123 614-***-**** ado1gz@r.postjobfree.com Seasoned Service Manager bringing 30 years in the automotive industry Proficient in business practices, standards of operation and customer needs. EMpowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Automotive

Cash handling

Closing

Hiring

Leadership

Profit and loss

Quality

Supervising

Motivating

Service Management 07/2013 to Current

Buckeye Nissan – Hilliard, OH

Increased team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and develop effective and practical solutions. Increased product quality and communicated necessary improvements . Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.

Oversaw implementation of Safety recalls and service campaigns. Trained 50 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.

Followed up with customers during and after installations to verify satisfaction. Assistant Service Center Manager 06/1997 to Current Buckeye Nissan – Columbus, OH

Analyzed, troubleshot and diagnosed problems and provided prompt repairs to increase profits by 10 percent

Service Advisor 10/2011 to 10/2011

Purple Cow Work Shop – Columbus, OH

Guided techs on automotive repair, tool usage and equipment operation. Education

Additional Information

Training observations with how to handle difficult customers How to create positive deposits with associates

Performed How to build team

How to increase and decrease Profit and loss reports by 10 percent Assistant Service Manager 06/2015 to 06/2015

Edwards and Associates – Columbus, OH

Trained on profit and loss

Trained on gross and sales and net profit how to increase by 10 percent Store Manager 04/1994 to 03/1995

Auto Zone Store – Columbus, OH

Assisting customers on their daily needs: created monthly schedule for store staff, involved highly in all hiring, light cash handling and and job termination. Created daily cleaning tasks list, involved highly in profit and loss for store. Workshop and Training.

Profit and loss increase by 10 percent or decrease Hiring

Cashiering

Service Manager 01/1993 to 01/1993

Pep Boys Automotive – Columbus, OH

Performed service needs for all customers: responsibilities include; Creating monthly schedule for service team and cashier highly involved in all hiring and job termination, putting together cleaning task list to be performed weekly, involved highly in profit and loss for store. Goal overall of 10 percent

Monitored product quality and communicated necessary improvements t Met with customers to discuss service needs and develop effective and practical solutions. Business Degree 1997

Columbus State Community College - Columbus, OH

High School Diploma 1994

Northland High School

Willing to relocate: Anywhere

Willing to relocate: Anywhere, Authorized to work in the US for any employer