Shanta Benbow

*** ******** **.

Rochester, NY ***13

585-***-****

Summary of Qualifications:

· 10+ years’ experience in Customer Service

· Ability to type 40+ WPM

· Proficient in Microsoft/Excel/PowerPoint

· The ability to work efficiently under time constraints

Work Experience:

Customer Service

· Confer with customers by telephone and in person in order to

provide information about products and services and to obtain

details of complaints.

· Keep records of customer interactions and transactions,

recording details of inquiries, complaints, and comments, as

well as actions taken.

· Resolve customers’ service or billing complaints by performing

activities such as exchanging merchandise, refunding money,

and adjusting bills.

· Check to ensure that appropriate changes were made to resolve

customers’ problems.

· Refer unresolved customer grievances to designated departments

for further investigation.

· Determine charges for services requested, collect deposits or

payments, or arrange for billing.

· Solicit sale of new or additional services or products.

Related Employment History

Doyle Security Services

ERC Dispatcher

12/2019- present

Answer incoming calls and make outgoing calls regarding customers alarm systems.

Dispatch proper emergency responders (EMS, Fire, Police)

Global Payment Solutions

Technical Support Spec-OP

07/2019-12/2019

Answer incoming calls to assist caller with completing tasks and/or run reports within their software

Assist with installing or updating software

Mapping to files to retrieve correct information to run report data accurately

Broadpath Healthcare Solutions

Member Service Representative

11/2018 Present

Home-based position

Answer incoming calls from members about their health insurance

Process premium payments

Discuss claims

Review their policy benefits for healthcare coverage

Review authorizations for coverage

Search for In Network providers

Thermo Fisher Scientific

Inspector/Packer

11/2017-01/2019

To inspect and pack plastic products such as vials,bottles,and closures.

Move packed boxes on pallets

Keep work area clean

Follow GMP guidelines

Inspect products per consumer guidelines for quality

Properly document paperwork for each job

Keep running operations of machines

MAXIMUS

CSR II

05/2015- 08/2016

To accept incoming calls from veterans, medical providers, and VA staff

To submit authorization forms to initiate medical care for veterans outside the VA

To check the status of authorizations

Call providers to schedule appointments for medical care

To enter clinical notes,diagnosis, CPT codes,approved visits, and effective dates into systems for authorizations to be processed and sent to providers

ADT Security Services

Technical Support

09/2012- 03/2015

Accept incoming calls and explain the operation of alarm systems

Processed payments on customer accounts

Troubleshoot alarm systems

Transferred calls to different departments

Set up work orders for the service technicians

Time Warner Cable

2/18/2011-09/2012

Customer Care Professional

Accept incoming calls

Answered customer questions about service packages

Offer additional cable, phone, internet services to customers

Troubleshoot issues with services

Set up installation and service call appointments

Processed payments

Education

Benjamin Franklin High School

2000

Business Management

Rochester Education and Opportunity Center

2005

Office Administration

Monroe Community College

Office Technology-Legal Assistant

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