Jon E. Boltz

**** **** ****** ****** ******

Tucson, Arizona 85713

505-***-**** cell

Employment History

Self Employed Contractor

Lehigh Technical, Tek Systems, Global Insight

Microsoft Certified Computer Technician 9/1991 - Present

Gig work including, System support PC / Macintosh Hardware / Software issues, Data Center Services, Win 98 through Win 10, Point of Sale Systems Installation / Support, Cabinet Appliance installation, Inventory, Broadband, Ethernet, Wireless, Musical Presentation, DJ, Caregiver

Data Center Technician

Compucom 3/2019-5/2019

Data Center Operations, Boxing / Unboxing Server Hardware, SAN, Network Server Installations, DNS, DHCP, Assigned IP, Remote / Local Administration. Cold Room Operations

Video Conferencing Technician, Manager

Compucom 10/2018-2/2019

Video Conferencing Systems Support; Customer Support, Hardware Support – AMX, Extron, Crestron, Cisco, Polycom,

Signal Path Troubleshooting, Hardware Deployment, Follow Established Protocols – Documentation, Change Authorization, Audit- Legal Compliance, Maintain Positive Attitude, Perseverance, and Tenaciousness in a Highly Regulated and Effective Environment.

Deployment Technician 3 mo

Microsoft Deployment Technologies 7/2012 – 10/2012

Tek Systems, SJRMC, Farmington: Deployed 130 desktop computers, SCCM, LAN Imaging, Windows Deployment Server, Win 7, AIX Data repository, Drive mapping, Applications: Dragon Naturally Speaking, MS Office, department specific image, Peripherals installation / support, Network hardline CAT 6 access connectivity confirmation, audit, installation, troubleshoot, refresh, support at desktop.

Technical Support Technician

Central New Mexico Community College 11/2010–5/15/2012

Desktop Administration; Customer Support; Hardware and Software Installation; Configuration of Systems, Network Cabinet, Network Server Backup, and Applications; Systems Prep for Ghost Imaging in Deployment of Administration Faculty Systems and Computer Labs; Customer Support; Issue Tracking Software (Numara), Active Directory, Win XP, Windows 7, Microsoft Office Outlook / Exchange, Altiris Deployment Solution, HP, Dell, Macintosh.

Video Production Coordinator/ Instructional Television (ITV) Operator

University of New Mexico 12/2007–10/2010

For Media and Technology Services Department; Manage; Train, and schedule on-call production staff; main contact working with university departments in scheduling both pre and post production projects and made sure each project was quality work; Film classes for the Distant Education Program; Work with audio and video equipment in studio production; Assist with classroom audio and video requirements; Provide computer technical support for teachers and students.

Contractor, ISO Desktop Administrator

MB Native American Veterans 06/2007–06/2009

For MB NAV; Worked at USDA FS; Tier II computer desktop customer support; Rolled out MS Active Directory to 65,000 client computers; Telephone assistance to prevent recurrence of problems for complex issues and configurations; Group environment, diagnosing to resolve problems in response to customer reported computer related incidents; documentation, using a problem tracking and resolution database; Installed, configured, and tested software on customer computers; Typical incident resolution included: installing and configuring PC peripherals such as printers, scanners, monitors, external drives, plotters, digitizers, CPUs (laptop and desktop), legacy and image resident applications support, routine password changes, virus detection, reimaging, and network configuration.

Systems Administrator

Money Processing Systems 06/2002–03/2005

Windows NT 4.0; LAN troubleshooting; Telephone support; Desktop and Network Support; Installation of computer hardware and software applications; Designing, developing, testing, and supporting in-house proprietary and third party software applications; Creating and implementing comprehensive business and operational databases for clients; Creating and implementing web site; Writing and maintaining documentation. Supervising projects, Made recommendations for hardware purchase and hands - on installation, configuration of Windows Server 2003 Active Domain, assisted with implementation of migration of data to Microsoft Windows Server 2003 with SQL 7 from Windows Server NT 4.0 with SQL 6.5.

Documentation Specialist

360networks 3/01 - 7/01

Database modeling in Visionael 6.22 of terminal, metro ring, amp and regenerator sites from floor plans and EDPs of 360 networks’ full mesh global fiber optic network. Equipment modeled: Fujitsu 320 G, Sycamore SN3000, SN8000, SN16000, Optera LH 1600, Optera Metro Optical Channel Laser and Detector, and Cisco equipment. Designed the network augmentation group’s database in MS Access 2000, and developed ASP – VBScript and HTML coding to Oracle 8i back end for site tracker database corporate intranet using MSIE 5.0 as client.

HTML Coder

Corporate Network Ecom, LLC 8/00 - 10/00

GUI development. Coding. Worked with VP of engineering in development of GUI to interface with proprietary gateway to Oracle database in an object oriented environment for the purpose of creating a secure online website universally customizable for the financial industry, maintained written documentation of coded elements and objects for submission to documentation specialist.

Assistant Project Director

Ciber, Inc. 3/00 - 4/00

Development of proposals according to ISO 9001 standards - executive summary, scope analysis, risk analysis, and software development life cycle. Worked with sales team, project managers, and clients in initial presentation and fit gap analysis, business logic diagramming, and liaison between management and development team. Used four-phase model Initiation, Planning, Execution, and Closure. Staffing requirements analysis. Worked with HR firm in designing a proposal for online software development- work flow analysis, development requirements, conference room scripting.

Customer Communications Technician

USWest 12/99 – 3/00

Test and turn up of basic rate ISDN circuits, interfaced with field, CO, and designers to meet critical date deadlines. DMS 100, DMS 200, 5ESS switch commands and testing.

ASP Developer. Desktop Support

Qwest Communications 4/99 - 6/99

Desktop Support for NT enterprise implementation of Microsoft Office Suite and network applications.

Consultant. Facilities and Engineering Circuit Designer

Qwest Communications 4/98 - 11/98

Circuit Designer - DS1, DS3, OC3, OC192, Assignment of Hardware in Database from work orders.

Consultant, Network Analyst

Time Warner Telecommunications 11/98 - 3/99

Made recommendations to clean-up circuit design database.

Surveillance Technician

Western Telecommunications, Inc. 06/97–03/98

Surveillance Technician. Remotely monitored various networks for faults, detection and isolation, trouble ticketing and escalations. LAN and WAN technical support.

Air Talent

Jones Satellite Networks 03/1995–05/1996

Afternoon Drive on FM Lite Format heard in 35 tertiary markets nationally. Assisted with music report to labels.

Production Director

WMVY 06/1992–02/1993

Responsible for all on air recorded material, production room scheduling, remote broadcast, sales spec spot production, voice assignment.

Air Talent / Assistant Production Director K

KDHT 03/1990–08/1991

Overnight Air Shift, Evening Air Shift (fill in), spot production, personal appearances, news gathering.

Air Talent

KMYI 10/1989–01/1990

Evening Air Shift, News gathering, Weather reports.

Air Talent

KFMG 10/1987–10/1989

Weekend Air Talent, spot production, personal appearances.

Duplication Engineer

Drake Chenault 01/1988–06/1988

Duplicate syndicated programs for client radio stations, meet nightly production runs on Master/Slave duplication chain, Quality Assurance using oscilloscope, Box/Ship media.

Air Talent

KKBR 05/1987–10/1987

Overnight Air Talent, News Gathering, Spot Production.

Education

Bachelor of Arts,

ISM Music Business Management / Communications

University of Colorado at Denver

Denver, CO

Graduated May-1996 GPA 3.0128

Associate of Arts in Communication

Community College of Denver

Denver, CO

Graduated Dec-1993 GPA 4.0

MCSE

Executrain

Denver, CO

Completed Successfully, June 1998

MCSE, MCSA, MCDBA

New Horizons Learning Center

Albuquerque, NM

Completed Successfully, July 2005

Certifications

Implementing and Supporting Microsoft Windows NT Workstation 4 December 28, 1998

Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise August 13, 1999

Implementing and Supporting Microsoft Windows NT Server 4.0 August 17, 1999

Relevant Information

Awards

Vice President's Honors List 05/1993

Dean's Honor List 05/1992

Community Service

KSFQ 06/2007 3CTV Channel 27 05/2004

Film Office of New Mexico 03/2005

Collateral Duties

KDHT, Designated Chief Operator - Alternate 03/1991 to 06/1991

Languages

English

Spanish

French

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