Worthington Kitchen Team
Resume:
adnu68@r.postjobfree.com
Columbus, OH 43085
MALAK
ADIL
@
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Dedicated server well-versed in food and beverage
operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
PROFESSIONAL SUMMARY
Thomas Worthington High
School
Worthington, OH • 03/2018
High School Diploma
SKILLS
• Table side service
• Sales expertise
• Wine Service
• Order Accuracy
Hospitality Service
Expertise
•
Guest Seating
Arrangements
•
• Cash Handling
• New Employee Mentoring
• Food and beverage pairings
• Cash handling expert
• Point of Sale Knowledge
• Menu Memorization
• High-Volume Dining
• Item promotion
• Team Member Training
• Bilingual
EDUCATION
House Of Japan - Server
Columbus, OH • 12/2015 - 03/2020
WORK HISTORY
Supervised restocking of salad bar and buffet for lunch and dinner service.
•
Created orders, documented special requests and
followed up with kitchen personnel to foster top-quality service and minimize complaints.
•
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied
customers.
•
Kept updated knowledge of menu and promotions,
recommending specific items according to preferences and food allergies.
•
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
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Kept register accurate through correct billing, payment processing and cash management practices.
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Collaborated with kitchen team to support order
preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
•
Trained new staff on restaurant operations and policies to strengthen performance.
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Applied communication and problem-solving skills to resolve customer complaints and promote long-term
loyalty.
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Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
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Checked identification to enforce age regulations for alcoholic beverages.
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Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
•
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