MISTY AUSTIN
*** **** ******** ***. ******** PA *5834 · 814-***-****
adnpry@r.postjobfree.com ·
Highly Motivated, reliable professional seeking a profession that will best utilize my skills
EXPERIENCE
MARCH 2021- PRESENT
CALL CENTER REP, ARISE VIRTUAL SOLUTIONS, ROADSIDE ASSISTANCE
Answering phones, setting up Roadside Assistance Requests, such as a tow service, flat tire, and lockout service. Speaking with customers, service providers, and other agents professionally to make sure the customers are safe and getting service to them in a timely manner. Also, follow up calls to the customers and service providers for an ETA when needed.
AUGUST 2011 – MAY 2020
MACHINE OPERATOR, GKN SINTER METALS
Maintaining good quality product to the customers satisfaction. Following proper procedures to ensure there are not defective products. Operating quality control computer programs.
MARCH 2004 – AUGUST 2011
CERTIFIED NURSING ASSISTANT, Guy and mary felt manor
Help residents with personal hygiene. Assist residents with getting out of bed and helping them to the restroom. Feeding residents who are not able to feed themselves. Documented resident health chart.
EDUCATION
JUNE 1993
HIGH SCHOOL, PORT ALLEGANY JR. SR. HIGH SCHOOL
Business curriculum
AUGUST 1991-JUNE - 1993
ADVANCED OFFICE/ACCOUNTING, SENECA HIGHLANDS VOCATIONAL TECHNICAL SCHOOL
SKILLS
Accounting
Office Procedures
Quality Control Knowledge
Computer Program Proficient