William J. Downing

*** ******* ******

London, Ohio 43140

740-***-**** adnnto@r.postjobfree.com

SUMMARY

An energetic, results oriented executive with over 30 years of progressive healthcare experience including over ten years of senior management experience. Strengths include all aspects of financial, human resources, risk management and operations management. An accomplished professional who draws on a broad base of experience and knowledge to provide creative solutions to complex problems.

Project Management

Program Development

Strategic Planning

Revenue Cycle Management

Operating/Capital Budgets

Cost Management

Organizational Leadership

Physician Office Management

Productivity Standards

PROFESSIONAL WORK EXPERIENCE

SELF - EMPLOYMENT 1998 – Present

Medical Management Consultant

Provide financial, human resource and administrative services to small healthcare facilities and medical practices. Provide a wide variety of services including revenue cycle management, cost containment, human resources, bookkeeping and accounts payable. Currently working on a full time, long term assignment as a Revenue Cycle Director at a surgical hospital building revenue cycle processes and workflows.

OHIO STATE UNIVERSITY/COLLEGE OF MEDICINE/INFECTIOUS DISEASES, Columbus, Ohio

Division Administrator 2010 - 2011

Oversee division’s operations and administrative functions which 17 support clinical faculty in the mission of patient care, academics and research. Division has annual total operating revenue in excess of $6 million. Responsibilities include human resources, finance, accounting and grant writing.

MIAMI VALLEY HOSPITAL/REHABILITATION INSTITUTE OF OHIO, Dayton, OH 2003 – 2008

Administrative Program Manager 2006 – 2008

Oversaw administration for the hospital’s five CARF accredited programs (39 bed Inpatient Rehabilitation Program, a pain rehabilitation program, a brain injury job training program, an industrial rehabilitation program and a comprehensive outpatient rehabilitation program) and a four member Psychology Practice. Responsibilities included all division duties for human resources, finance and purchasing, including profit/loss.

Developed, recommended and implemented operating policies and procedures.

Developed, monitored and adhered to departmental budget for productivity and financial benchmarks.

Analyzed and identified underlying causes of unprofitable programs and identified solutions.

Managed the implementation of new EPIC documentation system and ensured the build process included all the tools and forms necessary to meet the clinical and financial needs of the departments.

Reduced FTE usage by planning and implementing new staffing models with streamlined processes.

Identified $400k of unbilled services for the Psychology practice.

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Business Manager 2003 – 2006

Managed five-physician hospital based Physical Medicine Practice (PM&R). Oversaw the division responsibilities for finance, accounting, human resources and purchasing, which had $60 million in annual revenues and $15 million in annual expenses.

Developed and implemented new compensation program for the division, which decreased turnover and increased opportunities to recruit experienced therapists.

Developed and initiated training programs to educate managers to be able to monitor and adhere to departmental financial benchmarks for productivity and expenditure budgets.

ADAMS COUNTY HOSPITAL, West Union, OH 1992 – 1998

Vice President, Chief Financial Officer 1994 – 1998

Administered finance, accounting, human resources, information management, risk management, safety, purchasing, medical records, and multiple physician offices. Prepared monthly financial reports/presentations to hospital Board of Trustees. Direct responsibility for ACH financial operation including revenue cycle management, payroll, accounts payable, annual budget process and business office functions. ACH operated 63 beds with $30 million in annual gross revenue with a $13 million annual operating budget. Directly managed over 30 employees, including ten managers. The hospital employed over 300.

ACH had a $2 million loss in 1994 which was turned into a $100,000 profit in 1995 by utilizing financial benchmarking tools to identify opportunities for improvement and develop adequate solutions.

Developed and implemented cash projection model that ensured adequate cash was available to meet account receivable and payroll needs of the hospital.

Developed and implemented compliance program which ensured proper CPT and ICD9 codes were being used in all areas of the hospital.

Created new billing system process which included electronic claims submission. Days in receivables were cut over 50% and allowed for greater predictability in cash flow.

Created and implemented cost management studies which gave hospital CEO actual real-time costs of each department. The information was used to negotiate contracts with insurance providers.

Assistant Administrator Support Services 1992 – 1994

Oversaw human resources, materials management, dietary services, maintenance, risk management, safety, housekeeping, and management information services. Direct, day-to-day, responsibility for all human resource functions including labor relations, staffing, compensation, policy development and interpretation, employee benefits, EEO, job description and evaluation process, compliance and all disciplinary issues. Served as Hospital Board of Trustee Secretary. Directly managed 15 employees and five managers with an annual budget over $5 million.

Redesigned hospital benefit program that allowed employees access to increased benefits without increasing costs to the facility.

Designed and implemented new housekeeping and maintenance processes which increased hospital cleanliness and decreased mechanical downtime, while significantly reducing overtime.

Developed and implemented new human resource program which included new policies and procedures, employee handbook, job descriptions and compensation program.

Research and implemented a new dietary menu program which greatly increased patient satisfaction and decreased food costs by over 10%.

Negotiated and implemented new purchasing process which decreased medical and pharmaceutical supplies over 15%.

Re-engineered Safety program that had over 80 deficiencies during 1991 JCAHO inspection which decreased to no deficiencies in 1994.

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PIKE COMMUNITY HOSPITAL, Waverly, OH 1990 – 1992

Director of Personnel and Ambulatory Services

Managed human resources, public relations, marketing, physician recruitment, outpatient clinics, risk management and safety, and federal grant programs. Direct, day-to-day, responsibility for all human resource functions including labor relations, staffing, compensation, policy development and interpretation, employee benefits, EEO, job description and evaluation process, compliance and all disciplinary issues.

Developed and implemented new human resource program which included new policies and procedures, employee handbook, job descriptions and compensation program.

Developed and implemented new hospital marketing program which included new logo, newspaper and radio advertisements and community event calendar.

OHIO UNIVERSITY COLLEGE OF OSTEOPATHIC MEDICINE Athens, OH 1988 – 1990

Assistant Manager, Administrative and Diagnostic Services

Operated all administrative and financial functions of a large physician practice and clinic encompassing 43 physicians and daily patient load of over 300 patients. Managed 45 employees. The practice was a for-profit institution affiliated with Ohio University’s College of Osteopathic Medicine.

Streamlined registration process which greatly increased patient satisfaction.

MIDDLETOWN REGIONAL HOSPITAL, Middletown, OH 1985 – 1988

Risk and Benefits Manager

Responsible for risk management, employee benefits and staffing. Administered the hospital’s benefit programs including unemployment and workers’ compensation. The hospital had over 2,000 employees.

Implemented a new risk management program, none had existed before, including the development of new policies/procedures and training program for all employees.

NCOIC, DEPARTMENT OF SURGERY, Honolulu, Hawaii 1980 – 1983

Administrator, Tripler Army Medical Center

Responsible for the administrative needs for the hospitals surgical residency training program. The Department offices provided support to over 200 staff, residents and interns along with over 100 enlisted allied health personnel assigned to the department which included nine surgery clinics, nine surgical nursing units and the operating room.

EDUCATION

MBA Degree awarded in 1995, Member of University’s Executive MBA program, Ohio University, Athens, OH.

BBA Degree awarded in 1985, Cum Laude graduate, majoring in Health Care Management (with a special concentration in Human Resources), Ohio University, Athens, OH.

AD Degree awarded in 1983, majoring in Business Management, Chaminade University of Honolulu.

United States Army Veteran

References are available upon request.

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