Jaya Pugashetti
adnme1@r.postjobfree.com
EDUCATION
**** – 2001
WEB DESIGNER AND INSTRUCTOR- BSEL Infotech Park. Mumbai, INDIA.
**** – 2007
IATA Tours and Travel Consultant
Sharjah University, UAE
1994-1997
Bachelor of Science (BSc), Karnataka University, India
Physics, Mathematics and Statistics
RELATED SKILLS
•Strong linguistic skills with fluency in Hindi, Urdu and English
•Highly efficient in managing a busy office and handling multiple queries simultaneously
•Advanced administrative and computer skills
•Ability to manage time and prioritize tasks, having successfully issued tickets for a popular airline
•Experience in serving clients of many nationalities and from diverse cultural backgrounds at the hub of an international travel agency
•Adaptable and able to acquire new techniques
•Empathetic, professional and understanding
•Ability to multitask and to work in a high-pressure environment
•Passionate about customer service and responding quickly to enquiries
WORK EXPERIENCE
Oct 2019 – Present
SOUTHLAND TRANSPORTATIONS, CALGARY, AB
Customer Service Representative
Inbound Call Centre
Supervising drivers when they are on roads, drivers schedule etc.
Answering calls from the customers for booking rides, uploading rides credits.
Handling 3 projects at the same time etc
Feb 2016 – Oct 2016
SHAW COMMUNICATIONS, CALGARY, AB
Customer Solutions Expert
Outbound Call Centre
Sell Shaw products: Internet, Cable and Phone connections to the customers.
Assisted customers in using the technology and provided technical follow up support as needed
2007 – 2012
OMAN TRAVEL AGENCY, SHARJAH, UAE
Travel Consultant
Airline Ticket Centre
Issued all types of tickets and all airlines/Online Reservation/ Domestic and International ticketing /Telephonic Sales/Travel Insurences/ Hotel Booking/ Loacal Tours etc.
2003 – 2005
SPANCO, AIR INDIA, MUMBAI, INDIA
Customer Support
International Inbound Call Centre
Successfully handled travel queries over the phone (approximately 50 per day) especially from USA
VOLUNTERING CALGARY, AB
2012 – Present
Parent helper in various schools Fairview, Le Roi Daniels, FFCA,UCMAS and others YMCA, Squadrons etc.