Squad Leader Petroleum Supply
Resume:
MR. BRANDON MATCHETT
Tehachapi, CA 93561
adnl7k@r.postjobfree.com
Current Active Secret Clearance
INTRODUCTION
I am a highly motivated, positive-minded, and reliable Army veteran with an Associate’s degree in Business Administration. I am a proven and exceptional leader with an outstanding history of planning and implementation practices that will bring critical enhancements to any team in any industry. I am highly experienced in providing excellent customer service both in-person, over-the-phone, and via email. I am proficient in the use of Microsoft Office suites including Word and Excel. I currently possess an active Secret security clearance and a willingness to learn and adapt to any job I am handed until I master it. I currently possess the HDI Support Center Analyst, Environmental Safety Officer, and CPR certificates.
WORK EXPERIENCE
SMS Data Products Group, Service Desk Customer Interface, March 2020 – Present
•Screens user calls, emails, and creates trouble tickets to provide user support related to NIPR and SIPR laptops, desktops, and peripheral devices.
•Tracks and routes 100’s of Solar Winds Web Help Desk (WHD) service tickets, ensuring customer satisfaction and timely service support.
•Works with other Tier 1 and Tier II Support staff to ensure proper routing of tickets for prompt resolution or escalation, resulting in the timely completion of all tickets handled.
•Creates and maintains required documentation of Tier 1 processes and Standard Operation Procedures (SOP), boosting continuous improvement of service team effectiveness.
•Initiates and tracks user account provisioning, utilizing Microsoft Office suites and Active Directory tools, resulting in on-time delivery of computer access to onboarding personnel.
•Researches capabilities and common issues related to newly approved software in order to provide critical support to military, government, and government contracting organizations.
•Performs hardware and software troubleshooting, to include operating system imaging and re-imaging support, in order to support high-level government customer operations.
•Recognized as the Microsoft Teams champion and SME for all Air Force Research Laboratory.
Marathon Petroleum Corporation, Asphalt Operator C, June 2019-March 2020
•Pu,lled samples of HP20 / 0-pen, Paving Grade 64-10, Paving Grade 64-16, Paving Grade 58-28 Vacuum Tower bottoms, and Paving Grade 64-22 while in terminal. Maintained records with 100% accuracy.
•Performed tank gauging to measure tank contents and documented amounts of product stored and product moved into and out of tanks.
•Prepared and managed custody transfer tickets, as well as performed end-of-month closing in Andeavor’s MAPS measurement system database.
•Performed product receipt operations necessary to facilitate the safe and timely arrival of products via tank truck, and rail car.
•Identified problems in procedures and provided valuable input in the correction and implementation of solutions, while troubleshooting and taking corrective action as needed.
•Performed regular inspections and maintenance of facility equipment to ensure safety regulations and standards were met. Immediately reported all maintenance issues to the Team Lead Operator or management.
•Conducted Safe Work Practices (SWP) and SOP review.
United States Army, Petroleum Supply Specialist, November 2014 – May 2019
•Organized environmental safety program with 0 incidents among 780 workers.
•Ensured Regulatory Compliance for fuel regulation and filter effectiveness tests.
•Responsible for 40 Joint Capabilities Release (JCR’s) with a collective value of over $2.3 Million.
•Led practice evacuations of 52 civilians from worksite in order ensure safety processes were enforced and understood.
•Documented standard and emergency operating procedures for the receiving, handling, storage, shipping and salvage of petroleum products.
•Managed operations for 16 point refuel on the move (ROM).
•Bulk petroleum supply driver for trucks value at $50,000.
•Documented daily and monthly fuel reports with values consistently over $1,000,000.
•Assisted with sling load operation for petroleum, oil, lubricants (package and in-bulk), ammunition (explosive and ballistic), as well as Major end items including launchers, mobile machine shops, and vehicles.
•Familiar with the utilization of hand and arm signals for aircraft guidance and safety during takeoff.
•Maintained fuel assets for Terminal High Altitude Area Defense System (THAAD) while stationed in South Korea.
•Securely drove THAAD equipment of value upwards of $6.5 Billion to secured location while being stationed at South Korea.
•Served as a Squad Leader in a Fuel and Water Platoon; responsible for the health, welfare, counseling, training, and professional development of 8 Soldiers. Provided retail ground refueling operations and aerial fuel support for Camp Humphrey South Korea. Supervised and assisted in operation and maintenance of petroleum equipment to include; seven (7) M978 HEMTTs, fourteen (14) 5000 gallon M969, six (6) M1088 tractors, and five (5) LHS's, valued in excess of $3.3 Million.
•Chosen to lead as Assistant Training manager, developing and maintaining all training records which monitored, scheduled, and prepared training and assisted Soldiers in career decisions and actions.
•Managed the intern accountability programs within the company.
•Coordinated with different companies regarding relocation and transportation arrangements of bulk fuel products.
•Prepared documentation and coordinated transportation of Petroleum products and resources. Maintained 100% accurate records of all shipments.
JD Construction, General Laborer, 2012 – 2014
•Framing
•Tile Work
•Dry Wall
•Cement Laying
•Wired up outlets
•Cabinets
•Roofing
•Painting
Oak Tree Country Club, Line Cook, 2010-2012
•Prepared food
•Cooked
•Cleaned
•Ordering food supplies
•Stock control
KEY ACCOMPLISHMENTS
●Received the Army Commendation Medal for increasing the Joint Capabilities Release readiness (OR) rate by 65% during his tenure allowing the origination to increase their overall rate up to 97%.
●Received the Army Achievement Medal for Managerial-level skill during the transportation and dispensing of more than 1.5 million gallons of JP-8.
●Received the Army Commendation Medal for serving as the maintenance liaison for origination of 64, ensuring 73 pieces of equipment were continuously maintained and facilitated a 96% OR rate.
●Provided outstanding customer support to the AFRL West's Site Support Division Acting Branch Chief by resolving technical issues which prevented conduction and participation in USAF Cloud Hosted Enterprise Services (CHES) meetings. Brandon's superior customer service and troubleshooting abilities enabled a quick solution which enabled the Branch Chief to quickly resume mission-critical activities.
ADDITIONAL SKILLS
•Hazmat Training
•Microsoft Suites (Word, Excel, Powerpoint)
•Management
•Risk Mitigation
•Quality Assurance
•Strong Problem Solver
•Threat Identification
CIVILAN/ MILITARY EDUCATION:
•AA, Business Administration, Concordia College 2017
•Petroleum Supply School Fort Lee, Virginia 2015
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