B

Sara Borges

716-***-****

Saraborges****@yaho

o.com

SUMMARY

Supportive Patient Service Representative with Fifteen plus years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Using my skills and my compassion towards others, to meet their needs. Bilingual

SKILLS

Powerchart

Eqlyps to process Co Pays

Performing patient intakes

Interpersonal skills

Patient relations

Interpersonal skill

Organization Skills

Electronic Charting

Collecting specimens

Calm and level-headed under duress

Catheter change and preparation

Medical terminology knowledge

Infection control procedure

Bookkeeping

Medical filing

Patient interviewing skills

Appointment confirmation

Work ethic

Microsoft Office

Organizational skills

Customer service

Friendly, positive attitude

Decision-making

Active listening

Troubleshooting

Reliable and trustworthy

EXPERIENCE

Patient Relations Representative

Buffalo, NY

Kaleida Health Buffalo General Hospital/ Oct 2020 to Current Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Scheduled and confirmed patient appointments with patients and healthcare professionals.

Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.

Coordinated between patients and healthcare professionals to meet patient needs. Checked daily doctor schedules and verified insurance. Exceeded customer satisfaction by finding creative solutions to problems. Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Intake and Scheduling Coordinator

Columbia, PA

UDS Foundation/ Jun 2019 to Aug 2020

Manage Intake and scheduling for the department.

Evaluate and process waiver referrals :Provides referral eligibility screening and assistance; Initiate first contact and relationship with patient or consumer and service coordinator.

Educate SC and renters on reasonable accommodation rights and responsibilities Under ADA and HYPAA.

Manage filing systems,proofread contracts and documents and perform data entry and exell.

Handle customers and vendors inquiry.

Research for the company; : Inbound and outbound calls : Follow-up emails in a timely matter.

Revised production schedules to account for changing designs, shortages and other types of interruptions.

Monitored project progress and presented status to leaders to solve productivity issues. Arranged for travel accommodations for all corporate personnel, processing trip expenses promptly.

Medical Office Assistant

Buffalo, NY

Kaleida Health Buffalo General Hospital/ Apr 2018 to Dec 2018 Performed medical transcription duties.

Directed front office duties including processing Patient sensitive information, information into Powerchart..

Scanning, Faxing, Data Entry

Assisted patients in preparation for phisical

Scheduled over 25+ appointments and reminders daily for both patients and medical professionals, inbound and outbound calls.

Prepared patient rooms prior to their arrival ensuring it was HIPPA compliant at all times, and organizing their medical data upon arrival. Perform specialized testing such as EKGs, vision screening, hearing tests, glucose monitoring, and catheter catheterization weight,vitals, heart rate. Assisted with referrals and prepared medical records for patients. Cleaned, restocked and prepared exam rooms and medical equipment. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Collected forms, copied insurance cards and verify in Eqlips to coordinate patient information for billing and insurance processing.

MRI Receptionist

Buffalo, NY

Kaleida Health Buffalo General Hospital/ Jan 2015 to Jan 2018 Transfer to the Children hospital, Medical Receptionist. Registered and updated patient information into hospital database. Processed 25+ scripts from doctors a day and translated doctor's directions to Spanish speaking patients.

Handled phone system & scheduled appointments for over 50 patients daily. Prepared medical charts and billings for some National health insurance companies. Scanned and filed forms, and faxing reports, correspondence and receipts for nurses and doctors.

Translating (bilingual Spanish).

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Informed patients of financial responsibilities prior to rendering services. Took messages from patients and promptly relayed to appropriate staff. Processed patient payments and scanned identification and insurance cards. Answered multi-line phone system and directed callers to requested personnel and departments.

Patient Care Assistant

NY

Kaleida Health Buffalo General Hospital/ Jan 2010 to Jan 2015 Assisted inpatient care with bathing and oral care, feeding, and physical therapy. Performed procedures while properly using Medical equipment, including blood draws, catheter removals and EKGs.

Performed direct patient care aimed at increasing comfort, physical and social well-being.

Monitored vital signs include blood pressure, pulse, breathing rate and temperature. Maintained accurate progress reports and records of patient care. EDUCATION AND TRAINING

GED

High School Equivalency Diploma

Buffalo, NY

Associate of Science: Social Sciences

Sunny Ecc College

Buffalo, NY

Certificate: Microsoft Data Entry

Erie Community College Jul 2004

Buffalo, NY

Received a certification in computer

CERTIFICATIONS

CPR Certified National Associatiin EKG & Phlebotomy Trained In house Microsoft Office (Data Entry)

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