Jan Moulden

Caregiver/Customer Service/Secretary/Date Entry

Knoxville, TN 37923 adnjz8@r.postjobfree.com

865-***-****

Work Experience

Caregiver/Personal Assistant

Right At Home - Knoxville, TN

June 2018 to June 2021

Assist with one on one care for elderly clients with early dementia or Alzheimer's. Assist with cooking meals, medication reminders, household chores, transport to and from appointments, grocery shopping, championship. Also keeping notes of duties done, the clients health assessments. Working environments included personal homes and nursing home facilities.

Receptionist/Secretary

Ted Russell Nissan - Knoxville, TN

January 2018 to March 2018

Managed front desk operations greeting customers, routing customers calls, providing information in person and on the phone operating a multiline switchboard

> Assisted with processing administrative forms, issuing and tracking drive out tags, maintaining operations logs

> Provided administrative assistance to management and sales personnel Help Center Text Agent

Perfect Serve - Knoxville, TN

November 2016 to June 2017

Trained and enabled customers to access and utilize technology for connection with healthcare providers and submitting applications and documentation for services

> Quickly and efficiently transcribed text and phone messages from patients, clinicians and medical personnel

> Handled incoming ph9one calls from physicians, nurses, healthcare providers, and patients

> Resolved caller issues and escalated unresolved problems to supervision per company policy

Volunteer Media Assistant

Eternal Life Harvest Center - Knoxville,

TN March 2014 to October 2016

Assisted Media Department staff with data entry of information for TVs display and digital broadcast including announcements, upcoming events and activities schedules > Edited materials for content and grammar

Emergency Room Registration Clerk

Parkwest Hospital - Knoxville, TN

April 2004 to August 2005

Performed the accurate data entry of personal and insurance information and entered the billing and coding for services for insurance processing

> Routed and filed medical papers and forms including personal information, HIPPA, and diagnosis

Education

Diploma

Carter High School - Knoxville,

TN 1994

Skills

• Hospital Experience

• Medical Terminology

• Medical Billing

• Medical Records

• Customer service

• Microsoft Office

• Alzheimer's Care

• Dementia Care

• Caregiving

• Personal Assistant Experience

• Senior Care

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