Kathi Mcmillan

Event Specialist

Washington, DC *0024

adnfqo@r.postjobfree.com

202-***-****

Motivated, resourceful, disciplined, learner with over 5 years of customer service experience seeking a position of administrative assistant or customer service in a professional environment offering job growth and development.

Authorized to work in the US for any employer

Work Experience

Event Specialist

Advantage Solutions

July 2018 to Present

I provide customer service

I provide product knowledge

I provide a engaging atmosphere for sales

I reintroduce product for sales

Marketing Representative

LEI HOME ENHANCEMENT - Fairfax, VA

April 2016 to September 2016

Delivered over 60 presentations per week to market a variety of home improvement products

● Named top seller in the DMV area by marketing $5,000+ worth of home improvement products/month

● Managed the sales lifecycle process from marketing presentation to product implementation Customer Service Representative

ADECCO STAFFING - Alexandria, VA

December 2014 to April 2015

Provided guidance and assistance for Blue Cross Blue Shield clients affected by identity theft

● Served as solution representative for minority clients impacted by discrimination by mortgage lenders

● Served as point of contact for customers from providing initial response to communicating final solution Merchandising/VIP Representative

Adecco Staffing-Cirque du Soleil

July 2012 to September 2014

Managed sales of show merchandise and served as a sales representative for the various types of merchandise

● Owned the VIP experience by managing relationships with prominent attendees Security Supervisor

US ASSOCIATIES, INC - Falls Church, VA

November 2003 to May 2008

Provided access control procedures for all vehicles exiting the Reagan National Airport premises

● Preserved order and enforced regulations pertaining to personnel, visitors, and premises

● Served as a supervisor and ensured that subordinate personnel complied with regulations and procedures

Administrative Assistant

TELESECCORE STAFFING - Wheaton, MD

January 2000 to July 2001

Managed the entire mail process from file creation to maintenance, collection, copying, sorting and distribution

● Provided customer service via telephone and direct contact

● Conducted customer account research on prospect clients Education

Certificate in Computer Information Systems

STRAYER UNIVERSITY

January 1998

Skills

• LASER-FICHE (1 year)

• MICROSOFT OFFICE (10+ years)

• MICROSOFT SHAREPOINT (1 year)

• MS OFFICE (10+ years)

• NOVELL (1 year)

• Food Service (3 years)

• Customer Service (5 years)

• Excel (5 years)

• Filing (10+ years)

• Inventory (10+ years)

• Marketing (2 years)

• Receptionist (1 year)

• Sales (5 years)

• Team Building (10+ years)

• Time Management (10+ years)

• Training (5 years)

• Management (2 years)

• Administrative Experience (1 year)

• Microsoft Word (5 years)

• Microsoft Powerpoint (5 years)

• Microsoft Outlook (5 years)

• Presentation Skills (5 years)

• Oracle (2 years)

• Event Planning (3 years)

• Events Management (3 years)

• SAP (2 years)

Certifications and Licenses

Food Handler

July 2018 to July 2021

Assessments

Sales: Influence & Negotiation — Proficient

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Familiar

February 2020

Applying customer service skills in a call center setting. Full results: Familiar

Written Communication — Completed

February 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed

Problem Solving — Completed

February 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed

Receptionist — Familiar

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

TECHNICAL SKILLS

Highly knowledgeable in Microsoft Office Suite, SharePoint, Oracle, DCPS Data Systems, Tele- Navigator, People-soft, Spectrum, UNIX, Novell 4.11, Laser-fiche computer software.

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