OBJECTIVE

To achieve a position where my

education and experience will be

used a4s a valued tool in the

companies' day to day operations.

SKILLS

EMT-B Certification, Microsoft

Word, Word Perfect, Switchboard,

Interview screening,

Excel, Photo Shop, Power point,

Able to type 45 to 50 WPM

Able to operate multi-function fax

copier combo, Quick learner

Able to operate a multi-line phone

system, Self-starter

MARISSA SANTOYO

7503 N FIRST ST, APT 103

FRESNO, CA 93720

adnczh@r.postjobfree.com 559-***-****

EXPERIENCE

EMERGENCY MEDICAL TECHNICIAN • AMERICAN AMBULANCE • OCTOBER 2018 TO MARCH 2019 AND OCTOBER 2019 TO JULY 2020 As an Emergency Medical Technician, I complete daily safety check on the unit to ensure that everything is working properly. I ensure the safety of myself and my partner on every call we respond to. I assist with basic life saving techniques as well as advanced life saving techniques. While providing pre-hospital care, I assess patient condition, obtain vitals, and establish a course of treatment while following our standing orders, protocols, and policies.

OFFICE TECHNICIAN • DEPARTMENT OF FAIR EMPLOYMENT • OCTOBER 2014 TO OCTOBER 2015

My experience at this department consisted of a variety of things. We took incoming calls from clients needing help and guidance. These clients usually consisted of people who have felt like they have been harassed, discriminated, or retaliated against. I was responsible for helping clients obtain the correct information needed to either file a complaint with us or direct them to the correct department. I would also process complaint inquiries, as well as, public records acts requested by attorneys. If I was not performing those duties I was performing general office duties, which included customer service, while keeping up to date with the policies and procedures.

OFFICE TECHNICIAN • DEPARTMENT OF CORRECTIONS • MAY 2014 TO OCTOBER 2014

I was responsible for scheduling dental appointments, as well as, inputting dental treatment plans. This also included communicating with the multiple fire camps to coordinate arrival times and appointments for inmates whom are out to fire camp. I used a fax machine, computer, copy machine, and a scanner daily. I was also responsible for time keeping, and ordering supplies, while keeping up with changes to the policy and procedures.

GROOMING ASSISTANT/ CUSTOMER SERVICE • PETCO• NOV 2013 TO MAY 2014

I assisted the groomer in daily needs that varied from customer service to bathing and drying dogs. I maintained the grooming facility, greeted and engaged with customers, assisted the groomer during the grooming processes, and scheduled grooming appointments

‘.

OFFICE ASSISTANT • QUALITY HOME SERVICES• JUNE 2012 TO MARCH 2013

I answered phones, operated a multi-line phone network, prepared weekly and monthly assessment and progress reports on the telemarketing department, prepared time sheets for payroll, entered daily reports of the phone usage using excel and Microsoft word. While also preparing disciplinary, corrective action and expense reports. EDUCATION

ASSOCIATES DEGREE• CURRENTLY ENROLLED• WEST HILLS COLLEGE LEMOORE

HIGH SCHOOL DIPLOMA • JUNE 2009 • YOSEMITE HIGH SCHOOL ALERT MEDICAL TRAINING • JULY 2018 • EMERGENCY MEDICAL TRAINING

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