Cathy Elaine Kennedy

**** ******* ***., ********, ******* 31503, Phone: 912-***-****;

Email adn0sw@r.postjobfree.com

OBJECTIVE: To obtain an Operations ASM position.

OFFERING: An office and personnel manager that is an expert at resolving customer complaints. Completely understand the overall store operations. Excellent at interviewing and recognizing new and promising talent. Excellent at training and mentoring new employees. Perficient at using Lowe’s store systems and programs. Assist in managing the schedule and controlling payroll. Manages the Internet orders program. An expert at handling complex customer issues that would normally require upper management.

EDUCATION:

1. Currently enrolled at Phoenix University working toward an (associates degree in human resource management) scheduled to graduate January of 2021 2. High School Graduate (Atkinson County High School), 1994 SPECIAL SKILLS: Perficient at using MS Office 360 – Libre Office Suite, Internet Email, numerous utilities and all Lowes system programs. Possesses excellent written and verbal communication skills.

EMPLOYMENT HISTORY:

Front End Department Supervisor., Lowes Waycross Georgia., June 2019 to Present. Currently responsible for managing 28 employees, issuing the morning currency for all the store registers. Responsible for helping manage sales, inventory, and the training of new employees in customer service and overall store operations. Assist in managing the schedule and controlling payroll. Manages the Internet orders program and handles complex customer issues that would normally require upper management.

Head Cashier Part Time., Lowes Waycross Georgia., September 2017- June 2019; Managed 28 employees, issuing the morning currency for all the store registers. Responsible for ensuring that each customer is treated with respect and has excellent customer experience with the sole purpose of ensuring that each Lowes customer is a customer for life. Voith Paper Fabrics Seamer., Waycross Georgia., May 2014 - 2018; Seam a spiral into a woven felt and kept up with each seamer production. At the end of each shift input each seamer's completed work to calculate their weekly bonus.

Quality Control Analyst., Waycross Georgia., Feb. 2019 - May 2014; Monitored all agents calls for clients to ensure agents are in compliant with company policies and procedures during the collection process. Have training meetings with agents that were not meeting company goals. Also worked side by sides with new hires to help better their training experience.