Hotel Director

ARNULFO ZARATE

admix9@r.postjobfree.com

Hospitality executive with proven senior management level expertise DIRECTOR HOTEL.

SUMMARY OF QUALIFICATIONS :

Self-starter with ability to multitask. Exceptional organizational and administration skills.

Superior communication and organizational abilities.

Proficient in MS Office, Windows and Internet Explorer, experience setting costs standards, preparing variable budgets and evaluating performances.

Strong negotiation skills and ability to build and maintain long term business relationships. Strong team building skills.

Problem solving and customer service oriented . Ability to conduct extensive presentations.

Expertise in menu planning, development and creation of training programs.

Ability to ensure full compliance of the operational requirements.

Knowledge of Yield Management and operations budgeting to seek maximize company’s revenue.

Strong operations skills controlling expense systems.

Fluent in English, French,Spanish, all written and verbal.

PROFESSIONAL EXPERIENCE

Director General Hotel 2016-2020 - present

Senior Independent Consultant, progressive consultancies .

Hotel Operations, Audits, Basic Control Administration.

Customer Service - Satisfaction

Behavior - Employee Attitudes, Job Skills and training

San Felipe Marina Resort & SPA, San Felipe Mexicali BCN, México 2003-2016

Director Hotel

Responsible of all the departments, 120 employees.

Managing Hotel Operations and Vacation Club.

Operations Manual development and implementation.

Events : Films (International) Races ( Score International ) Weddings, Beach gatherings .

Minto Place Hotel, Ottawa, Ontario (Canada) 2001-2003

Director F & B

Developed whole Convention Center logistics and operations.

Managed 14 banquet rooms and 3 restaurants high end.

Customer - Satisfaction

Auberge du Lake View, Knowlton, P.Q. (Canada) 1999-2001

General Manager Hotel

Maintained the highest quality standards through different supervision procedures.

Responsible for banquet facilities – catering.

Managed and administered a 4 Diamond Restaurant.

Hotel Operations - Quality Control.

Casa Sierra Nevada, San Miguel de Allende, (México). 1997-1999

Director F & B

Rated 3rd Place in The SMALL LUXURY HOTELS OF THE WORLD.

Obtained the distinctive “H “for Main kitchen.

Plan, process and overhaul the budget of debit and income.

Obtained sales for special events of $ 100,000 USD monthly average.

International Events!, Weddings, 4 Restaurants High End.

San Felipe Marina Resort, Baja California, (México). 1995-1997

General Manager, Westin Regina Hotels.

Responsible of all logistics / operations of the hotel.

Obtained profit of sale from timesharing 300 to 400 USD monthly average.

Managed and trained 150 employees, human resources.

Provided market segmentation and monthly balance of financial statements

Part of Regina - Hotels

Sazón Restaurant bar Puerto Vallarta, (México). 1993 - 1995

Director General and Owner.

Marketing.

Designed food & beverage operations.

Banquets, catering and human resources. Obtained La Touché d’or award.

Festival Specialty Center, Puerto Vallarta, (México)

Director General.

Responsible of infrastructure of marketing. Managed 40 employees.

EDUCATION

College Lawyer in right. Universidad Iberoamericana .Mexico City (Titleholder).

English Course, Carleton University, French Course, Laval University, Quebec.

Coaching for Excellence Customer Service. ORHMA.

Out of this World, teamwork- How to build it and Keep it, ORHMA.

AWARD DIAMOND 2006 and 2008 RCI.

President of the Fideicomiso (trust) San Felipe, Baja California, (Promotions of the Port) Secretary of Tourism - MEXICO.

Experience in consultancy in the area of sales. Seminars in quality control and H&R. Canadian Citizen / Citoyen Canadien

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