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ASHLEIGH N. COLBERT

**** ****** ****** **., ***********, VA 22153 571-***-****

admf4f@r.postjobfree.com

SKILLS

● Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.

● Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

● Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

● Communicating effectively in writing as appropriate for the needs of the audience.

● Has ability to communicate information and ideas in speaking so others will understand.

● Managing one's own time and the time of others.

● Actively looking for ways to help people.

PROFESSIONAL EXPERIENCE

Debt Collector

Suburban Credit Corporation, Alexandria, VA

December 2019- April 2021

● Assistance with taking payments from consumers.

● Creating payment plans that fit consumer's budget

● Making 200 out bound calls a day

● Answering up to 5o calls a day from consumer's and clients to assist them when they have questions that need answers about debt owed.

Operations Coordinator,

Man Power Temporary Staffing, Fairfax, VA

October 2012 - December 2017

● Created and processed rental contracts and work orders in a time sensitive environment

● Operated switchboard phones, fax, copy, scan, filing

● Dispatched orders to Drivers in a timely manner

● Reviewed and responded to customer e-mails promptly

● Performed Machine Inventories including transfers Accounts Payable Clerk

Fairfax County, Virginia Department of Finance, Fairfax, VA March 2005 - April 2010

● Audited travel accountings, tracking accountings received and monitoring their status throughout payment cycle

● Converted paper documentation to electronic images and electronically routed payment documents for review and approval, averaging over 400 documents per day

● Prepared monthly juror earnings report for cost reimbursement from the state

● Personal assistant to division chief, maintaining leave calendars and distributing correspondence within the division and throughout the department ASHLEIGH N. COLBERT 1

● Received calls on the Accounts Payable Hotline, assisting county staff and vendors in resolving issues involving payments due

● Member of the county team to develop and implement centralized automation (an Enterprise Reporting Process) to replace mainframe computer applications Receptionist

Man Power Temporary Staffing, Fairfax County, Virginia Department of Finance, Fairfax, VA February 2005 - March 2005

● Initial customer contact point for the department

● Determined customer needs and directed calls within the department or to another appropriate department

● Disbursed all County checks requiring special handling

● Assisted other County employees in making bank deposits

● Received and routed all incoming mail

● Based on performance in this assignment, secured permanent position with the county OTHER PROFESSIONAL EXPERIENCE

● Conference Coordinator, Gynesseys Conferencing, Reston, VA

● Receptionist, Manassas Fire and Rescue, Manassas, VA

● Receptionist, Davey Tree Company, Chantilly, VA

● Book Keeping and Data Entry, Alzheimer's Association, Fairfax, VA

● Accounts Payable Clerk, GTSI, Chantilly, VA

● Receptionist, Eagle Global Logistics, Dulles, VA

● Data Entry/ Book Keeping, E plus Group, Herndon, VA

● Sales Associate, AT&T, Falls Church, VA

EDUCATION

Gibbs College, Vienna, VA, 32 credit hours toward AA in Criminal Justice ASHLEIGH N. COLBERT 2

ASHLEIGH N. COLBERT 3

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