Service desk engineer

Jennelyn Marie A. Puno

Address: Lot ** Blk * St Dominic Phase 2 Subdiv. San Vicente, Tarlac City

Cellphone No.: +639*********

Email address: admavb@r.postjobfree.com

Objective

To secure experience in the field of electronics engineering that will challenge and strengthen my professional skills

Professional Skills and Knowledge

With a Bachelor’s degree in Electronics and Communication Engineering

Proficient in Microsoft office (Word, Excel, Power Point and Visio)

Experienced in handling Pebble Beach MARINA Playout Automation and VSN ONE TV Playout System

Knowledgeable in Avid ISIS/NEXIS Shared Storage and Omneon server

Knowledgeable in Salesforece and Oracle Netsuite ticketing system Work experience

September 2020 – Present – Global Service Desk Engineer (TRT Global Solutions Inc)

Ensure all logged incidents are resolved within SLA’s.

Provide call and email support to clients.

Perform remote troubleshooting to identify the root cause and issue from hardware/software.

Provide analysis of UNIX and Windows related software problems.

Perform installation and maintenance of software packages.

Coordination with Logistics for parts needed for a particular call.

Forwarding all paperwork to Inventory Officer per Warehouse Procedures. August 2018 – June 2020 – Broadcast Engineer (Asian Cable Communications Inc)

Manage and operate the VSN playout broadcast automation system.

Perform and control on-air events.

Create and check the playlist schedule.

Ingest and preview all the materials scheduled for airing.

Monitor video and audio quality. Ensures that programs are airing according to technical standards.

Prepare incident reports to all broadcast issues encountered.

Edit and perform manual segmentation of media.

Monitor and maintain the good condition of the broadcast equipment. April 2016 – August 2018 – Technical Support Engineer for Shared Storage (AVID Technology Inc.)

Provide technical support to accredited resellers and customers.

Configure and upgrade AVID ISIS/NEXIS shared storage system.

Maintain logs of all communications relating to technical support issues.

Track and Update the cases and issues through salesforce.

Monitor reseller service performance and assist as necessary to ensure end user satisfaction and problem resolution.

Provide licensing and warranty support for customers. November 2013 – April 2016 – MCR Operations Engineer- Broadband Broadcast Services (Asia Broadcast Satellite)

Ensure the smooth broadcast transmission of services.

Responsible in controlling/handling playout automation system.

Compensate overruns/underruns in the playlist.

Edit media and perform manual control on-air events.

Handle real time program transmission operation, on both pre-recorded material playout and live broadcast.

Prepare on-air material.

Monitoring performance of broadcasting services.

Prepare operational report for services outage and abnormalities. October 2012 – November 2013 – Outgoing Quality Control leader (NiCera Philippines Inc.)

Supervise manpower for Outgoing Quality Inspection.

Provide inspection data to external customer.

Ensure that the product are within the set standards.

Create work instruction documents on how to conduct proper inspection. Educational Background

Tertiary: Columban College (Olongapo City, Philippines) 2009 - 2012 Deans Awardee 2012

President (IECEP-CCSC) 2011 -2012

Mondriaan Aura College (SBFZ) 2007-2009

Personal Information

Married, Born on June 6,1991 – San Agustin Castillejos, Zambales Philippines.

Filipino citizenship, Roman Catholic. Good command communication skills both in oral and written

(English and Filipino).

Able to learn quickly, demonstrate flexibility, self-motivated and persistence.

Dependable, analytical and hardworking: can work well both independently and as a team. Seminars and Trainings Attended

LinkedIn Learning

Productivity: Prioritizing at Work (October 2020)

High-Stakes Communication (October 2020)

Business-to-Business Sales (December 2020)

Negotiation Skills (December 2020)

Customer Service: Managing Customer Expectations (December 2020)

Sales: Handling Objections (December 2020)

Networking for Sales Professionals (December 2020) AVID Technology (SEA) Pte. Ltd.(Taguig City)

Avid ISIS Shared Storage Training (ACSR Certified) NiCera Philippines Inc. (Subic Bay Freeport Zone)

Enhancing Business Writing Skills (March 2013)

Effective Communication and Public Speaking (March 2013) References

Joey Segismundo

Technical Consultant

Asian Cable Communications Inc.

Rolando Sarmiento

MCR Operations Manager

Broadband Broadcast Services Pte. Ltd.

Arly Cecar Pabona

MCR Operations Supervisor

Broadband Broadcast Services Pte. Ltd.

I hereby certify that the above information is true and correct to the best of my knowledge and belief. JENNELYN MARIE ALIPIO-PUNO

Applicant

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