Sylvester Owusu
Woodbridge, VA
adma3v@r.postjobfree.com
aptitude for good customer service, and excellent communication skills. Functional areas of expertise include:
• Information Systems Security
• Vulnerability Assessment
• Information Assurance
• Privacy
• Microsoft Suites (Word, Excel, PowerPoint)
• Systems Risk Assessment
• Help Desk Support
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Cyber Security Analyst
Capitol Document Solutions, MD
May 2017 to Present
Develop, review and update Information Security System Policies, System Security Plans (SSP), and Security baselines in accordance with NIST, FISMA, OMB App. III A-130, NIST SP 800-18 and industry best security practices
• Apply appropriate information security control for Federal Information System based on NIST 800-37 rev1, SP 800-53 rev4, FIPS 199, FIPS 200 and OMB A-130 Appendix III
• Review's system and network vulnerability scans in order to identify and remediate potential risks.
• Performed Federal Information Security Management Act (FISMA) audit reviews using NIST 800-37 rev 2
• Updates IT security policies, procedures, standards, and guidelines according to department and federal requirements
• Performs risk assessments, develop, update and review System Security and Privacy Plans (SSP), Plans of Action and Milestones (POA&M), Security Control Assessments, Configuration Management Plans
(CMP), Contingency Plans (CP), Incident Response Plans (IRP), and other tasks and specific security documentation
• Develops Rules of Behavior (Rob), Interconnection Security Agreement (ISA) and Memorandum of Understanding (MOU) for the client
• Worked with IT Operations and Network Engineers to mitigate system vulnerabilities discovered in a system
• Familiar with NIST Publications SP 800-18, SP 800-30, SP 800-37 rev 1, SP 800-53 rev 4, SP 800-53A, SP 800-60 and Federal Information Processing Standards (FIPS) - FIPS 199 and FIPS 200
• Working knowledge of duties required for a security analyst Information Technology Technician
Meridian Imaging Solutions Inc
October 2005 to May 2017
Visit client sites within assigned territories/accounts for troubleshooting, diagnosing and resolving maintenance/repair of multifunctional office equipment to include complex disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustment or have a fixed assignment to one of our high-profile clients
• Network Connectivity performed for Ricoh and Konica Minolta Copiers Setup Scan to Email, SMB or Folder
• Inspect L.A.N network for customers ensuring proper connectivity
• Troubleshoot equipment to determine the cause of malfunctions and estimate parts and labor for repair; research the current cost of replacement equipment and recommend repair or replacement of the equipment Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory
• Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory
• Ensure service work is not disturbing the daily activities of the organization
• Maintains customer confidence by keeping service information confidential
• Maintain equipment through proper testing and troubleshooting
• Demonstrate the knowledge and abilities necessary to perform required job elements to establish standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Setup client networks, print drivers, scan to email, scan to SMB. Provides training to clients on devices
• Conducts IT projects such as installing new equipment and migrating servers for systems to make big jobs more manageable
• Performs IT support and Help Desk activities
• Monitor systems for viruses, malvertising, spamware, and software exploits and help keep it from infecting networks
• Installs and Repair Konica Minolta and Ricoh copier machines
• Provides technical support for George Mason University and Fairfax County Government Help Desk Support
OFFIX - Manassas, VA
February 2001 to November 2005
• Perform Software/Hardware installation, Maintenance, repair, update and testing
• Installed and configured Microsoft Office Suites on multiple machines
• Repaired and Serviced Canon, Dell and HP Machines
• Troubleshoot and resolve connectivity problems
• Translates technical knowledge into actionable direction
• Repaired and serviced Canon, Dell and HP Machines.
• Maintains daily performance of computer systems.
• Run diagnostic programs to resolve programs.
• Run reports to determine malfunctions that continue to occur.
• Monitor and respond quickly to requests received through the IT helpdesk.
• Gain feedback from customers about computer usage.
• Assign users and computers to proper groups in Active Directory
• Installs and troubleshoot and repair copier machines
• Provides technical and troubleshooting assistance related to computer hardware and software Education
Associate's degree in Information Technology
Northern Virginia Community College - Woodbridge, VA August 2016 to May 2018
Diploma in Electronics and Telecommunications
TESST College - Alexandria, VA
April 1999 to December 2001
Skills
• Cybersecurity (4 years)
• Security Analysis (4 years)
• NIST Standards (4 years)
• Incident Response (4 years)
• Computer Networking (10+ years)
• Help Desk (8 years)
• Technical Support (8 years)
• Information Security (4 years)
• Microsoft Windows (10+ years)
• DHCP
• FISMA
• Microsoft Windows Server
Additional Information
• CompTIA Security +
• CISA