Somya Surchita Nayak

Email: adm4tc@r.postjobfree.com

Phone: 480-***-****

Experience Summary:

Total 7.6 years of IT experience which mostly contributes to Application Support and maintenance activities.

As a member of Application Support Group, efficiently involved in Analysis, Design, Development, Implementation and Support of Data Warehousing and Data Integration Solutions using Informatica PowerCenter, Informatica Data Quality,Incident Management, Service Request management, Change Management,Application Monitoring, Release and deployment activities etc. .

Took part in various project specific knowledge sharing sessions and technical and behavioral skill enhancement sessions.

Relevant technical skills include Sybase, UNIX, SQL with Oracle PLSQL, Informatica, Control M, Business Object.

Proficient in grasping new technical concepts quickly and utilizing the same in a productive manner.

Knowledge about Investment Banking Concepts as result of supporting critical valuation applications belonging to a reputed Suisse Bank.

Knowledge of various ITSM and processes in relation to Production Lifecycle

(Problem and Incident Management)

Has been part of the Change Management process involved for executing changes in the production system. Experience with issue management tracking tools like Jira and ticketing/change management handling using ServiceNow.

Ability to learn and apply the newly gained knowledge, resolve complex problems and work independently.

Working with Performance analyst and Database Administrators and Development team to tune the code with performance and consistency (with the requirements) as the main factors of consideration. Strong debugging and trouble shooting skills.

Clear and concise written and spoken communications in the form of DSPM tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.

Experience in production support and application maintenance of large and critical network. Good exposure in understanding and analyzing the requirements.

Resolve queries via formal/informal communication with clients\Users. Knowledge of Incident Management and problem management while providing L2 application support.

Ability to cope with ambiguous situations and adapt rapidly to new ones and work under pressure.

Effective Team Player, excellent work ethics, ability to work in a diverse environment and self-motivated to contribute towards team/company goals, in addition to individual commitment towards excellence.

Basic knowledge about Continuous Integration & Continuous Deployment pipelines integrating Git, SVN, Jenkins, Maven, Ansible, Shell script and Kubernetes.

Education:

Year

Degree/Certificate

Percentage %

2011

B. Tech Electrical Engineering

84.30

2007

XII

64.00

2005

X

72.00

Technical Expertise:

Computer Hardware Systems: Windows, UNIX

Database: Oracle, MS Sql Server 2008, Sybase.

Programming Languages: PL/SQL, UNIX Shell Scripting, SQL, PL/SQL, MySQL, C, C++, .NET, YAML Script

Software: SVN, NOC (Managed Objects), Control M, ServiceNow (SNOW), Splunk, Dynatrace, Informatica PowerCenter, Confluence

Others: WebSphere, Jboss, Tomcat, Apache, Rapid SQL, PL SQL Developer, DSPM, Putty, Business Object, FileZilla, Jenkins, Ansible, Docker, GIT, Bitbucket

Certifications:

ITIL V3 Foundation in 2014

Work Experience 4 (Charles Schwab) Austin, Texas

Client: Charles Schwab

Employer: Wipro June 2020 to Present

Projects Description: Digital Messaging Technology SAvE (Maintenance and investigative support of critical banking application.)

Role – Team Lead

Team Size – 5

Description: Digital messaging handles paperless communication and covers email, text, push notification and alerts to variety of users. The project launches daily updates to the customer and provides support in case of issue. SAvE organization is responsible for ticket handling, message delay resolution and release coordination. Team also coordinated to 3rd parties to resolve the issues and give timely update to business partners. Team also involves in resolving tech debt, introducing new technologies and creating business dashboard.

Responsibilities:

Interaction and coordination with the Digital messaging development and testing team for application support.

Nurse the job which are failing in production, monitor the job/script/workflows failures and resolve the failures with creating the any impact in production application.

Work will involve creation of monitoring dashboards using Splunk, AppDynamics and Adobe analytics for efficient alerting systems.

To coordinate technical aspects of work with patching, upgrades of software and hardware in fleet of production servers.

Perform on call support after hours and during weekends. Act as a single point contact for the entire Digital messaging application.

Technical interactions with Client and addressing technical queries with ease both with technical and non-technical staff in the organization.

Contributing to process documentation and preparing activity guides for team in case of future reference.

Establishes strong goals and provides regular feedback to team members on quality of work to be delivered.

Acts as a liaison with the technical team, networking department and clients during release deployments in production servers.

Interact with the business team to understand the gaps and requirements.

Deliver the assigned the development task in time during the sprint cycle.

Verification of applications, changes in functionalities of health check scripts and detecting and fixing downtimes under SLA period.

Creating the change ticket and supporting releases between DEV, QA, UAT and PROD environments of various application within the platform using Unix shell, bamboo and bitbucket.

Provide quick solutions and insights to design and develop automation scripts using PowerShell, Shell scripting, Python, YML, and JSON for reducing manual repetitive works of system administrator.

Participate daily market open calls and validate the production environment by performing the health check before market open.

Perform daily, weekly, monthly, and quarterly email communications for Schwab.

Providing the 24/7 on call support, attend the xmatters calls and work on production issue.

Monitor windows, UNIX and Mainframe jobs in Production environment and perform active actions when it fails.

Involve in server and architecture migrations of production and non-production servers leveraging knowledge of various OS upgrades and cloud technologies like Azure and PCF.

Engaging with release management, operations, and development team for time to time build and deployment of Digital messaging (DMT) releases using CI CD build pipelines using Jenkins and Bamboo etc.

Manage offshore-onshore working model of round the clock availability of client systems and resources as the line of work is in production environment and there is a risk of reputation in market if downtime breaches the SLA times.

Support the application changes in production environments to deliver software on time.

Work Experience 3 (Infowave Systems) Columbus, Ohio

Employer-Infowave Systems Jan 2020 to June 2020

Projects Description: Hexplora LLC. (DevOps and Maintenance and investigative support of Health Care Product)

Role – Application Support Engineer

Team Size – 10

Description: Hexplora LLC is responsible for providing health care report to higher management, doctors and as well as patients to check their history report and for doctors it helps in providing patients health history and for patients to search the nearest hospital and physician.

Responsibilities:

Incidents and Request Handling.

Application Administration

Analyze production issues to determine root cause and provides fix recommendations to the development team.

Created JIRA issues to prioritize and take an action on what’s important and stayed up to date with what’s going on around the project.

Responsible for communicating the customer requirements within the organization and interface with multiple groups within to ensure customer’s requirement expectations are being met.

Developed CI/CD pipelines using DevOps tools for Hexplora LLC.

Automated many repeated tasks, server health check and applications monitoring, disk space cleanup using shell scripting, Ansible playbooks.

ITIL process followed for Incident, request, Change request.

Solving the issues in Expected SLA and Escalation of issues to higher authority.

Involved in Application level DC – DR Drill activities

Monitoring the performance of Control-M batch and resolving the batch issue on priority.

Involved in resolving Data quality issues from Upstream, troubleshoot workflow in informatica.

To Make sure all Upstream and Downstream Interfaces are connected and act in case of any feed failures or other Ad Hoc Requests

Documentation of all the issues resolved and maintain a central knowledge repository (MyITHelp) for easy reference. Also amend the new changes with the existing documents.

Worked in ticketing tool DSPM,JIRA.

Educating new team members about new tools/technology and guiding them in technical problem.

Work Expérience 2(Crédit-Suisse Client Technologie Solution L2) Bangalore

Client : Crédit Suisse

Employer TCS Oct 2011 to May 2018

Projects Description: Client Technology Solution Level 2 (Maintenance and investigative support of critical banking application.)

Role– Support Executive

Team Size – 10

Description: Client technology solution provides 24*7 Production Support and application support activity adhere to ITIL standard. Supporting the critical applications of Client Technology Solution for APAC, EMEA, US region. Providing support for UNIX and Windows batch jobs. Batch jobs are scheduled and managed through Control-M. Day to day batch resolving issue, database issue, service alerts, windows service issues, server connectivity issue, disk space issue, user request, creating new user, providing access, reporting activity, alert monitoring and resolving issue within SLA, QMW and DR activity. Also CTS is responsible for generation of client valuation reports based on request received from various clients of CS. Responsible to provide L2(investigative) support and maintenance for critical valuation applications like Strive, CS Plus, Flash, STARS (Commission Calculation),Research and Analytics etc Problem identification and request for change for problem. Raising flag to downstream and business user for any outage.

.

Responsibilities:

Incidents and Request Handling.

Application Administration

To supervise Intraday Online Jobs (Crons / Cyclic Jobs in Control-M) and Overnight EOD Batch jobs and take corrective action in case of failures

To take care of Ad-Hoc requests like application, database access and removal, Report Configuration.

Responsible for writing PL/SQL queries to extract, correct, or update customer data in Oracle 8.05, 9i, 10g and Oracle 11g databases using Rapid SQL and PL SQL Developer.

Experience in Analysis, Design, Development, Implementation and Support of Data Warehousing and Data Integration Solutions using Informatica PowerCenter, Informatica Data Quality.

Performe advanced research to problem solve system issues as well as correct integrity issues with critical customer data.

Participate in weekend release activity and perform the application checkout for QMW activity.

To Bring down and Bring up the application processes for Unix Admin team to perform Server related tasks.

To Make sure all Upstream and Downstream Interfaces are connected and act in case of any feed failures or other Ad Hoc Requests

Involved in Application level DC – DR Drill activities.

Day to day support of applications running on Unix OS.

Involved in resolving Data quality issues from Upstream, troubleshoot workflow in informatica.

ITIL process followed for Incident, request, Change request.

Problem Management and Resolution.

Monitoring the performance of Control-M batch and resolving the batch issue on priority.

Monitoring the critical application using the tools (NOC, Queue Manager) provided by CS.

Mentoring and grooming new joiners in the project.

Documentation of all the issues resolved and maintain a central knowledge repository (MyITHelp) for easy reference. Also amend the new changes with the existing documents.

Worked in Procedure, Functions, Packages, Triggers and Database Objects.

Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.

Solving the issues in Expected SLA and Escalation of issues to higher authority.

Developed live reports for customer using PL/SQL on UNIX platform.

OTHER ACTIVITIES:

Got Certificate of Appreciation for Outstanding Contribution to the project for Credit Suisse Client.

Got many appreciations for the quality work delivered.

Got appreciation for Mentoring and training new resources.

Personal Details:

•Date of Birth – 2nd Nov 1989

•Gender – Female

•Nationality – Indian

•Languages Known – English, Hindi and Odia

•Contact Address – 8868 Lake Ridge Dr, Lewis Center, Ohio,43035

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