Service Representative Customer
Resume:
Nolan Schue
*** * ** ***** ** Duluth, MN *****
adlxgr@r.postjobfree.com
SUMMARY
Self-motivated MIS undergrad with 5+ years of experience in related education and proficiencies with a strong background in
customer service and supporting clients across Windows, macOS, iOS/Android and related peripherals.
EXPERIENCE
Nov 2018 -
Present Information Technology Systems and Services UMD
IT Technical Consultant
●Provided white glove level technical support to UMD students and staff in person and over the phone
●Processed and documented customer computer repairs
●Created tickets to resolve elevated technical issues
●Escalated and sorted tickets in need of additional technical support.
●Checked out and managed university loaner devices
●Aided with canvas site navigation and technical issues
●Provided information and support with software provided by the university
●Conducted malware removal on student and staff machines
Jun 2020 -
Sep 2020 Willis Towers Watson
Benefits Service Representative
●Provided financial benefits information to WTW employees
●Documented employee calls and interactions
●Generated tickets for interactions in need of further assistance
●Answered questions related to employee benefits
●Scanned and uploaded client data to SQL server
●Escalated and sorted tickets to their appropriate queues
Jun 2017 -
Jan 2020 Federated Insurance
Temp Employee
●Converted files for upload to SQL server
●Processed and sorted client data and information
●Conducted over the phone information collection
●Provided technical support with co-workers
●Scanned and uploaded client data to SQL server
●Provided customer information to health and auto providers
Nov 2013 -
Aug 2017 PowerBlock Inc.
Customer Service Representative
●Provided over the phone technical support for PowerBlock products and accessories
●Recorded customer data and interactions in Sage 100
●Developed various spreadsheets in excel
●Assisted with setup of company workstations
Provided IT support to coworkers
EDUCATION
August 2016 – Bachelors of Arts in Management Information Systems
May 2021 University of Minnesota Duluth
Major: Management Information Systems BA
SKILLS
●Programming Languages: SQL, Python, Elementary proficiency in C++
●Microsoft windows XP-10, MacOS 10.7-10.14, CRM software, Service desk software, ERP software, Tableau, Excel, Visio, MS project, Microsoft application suite
●Other: Systems analysis and design, Data visualization, Fundamentals of Information security.
Professional References
●Brett Taylor, Manager, Information Technology Systems And Services – 218-***-****
●Lori Schultz, Manager, Federated Insurance – 507-***-****
●Mattson Towley, Owner, PowerBlock Inc. – 320-***-****
●Dahui Li, Professor of MIS, – 218-***-****
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