Management Customer Service
Resume:
SUSANN FERNANDEZ
NO. ***,
KAMPUNG SELAMAT
PERAK.
Phone : 016-*******
Email : adlwl8@r.postjobfree.com
OBJECTIVES
To obtain Human Resource position to utilize my interpersonal and communication skills with all level of people as well as gain new experience.
EDUCATION
Institute : Sultan Idris Education University (UPSI), Perak Course : Degree in Business Administration (Human Resource Management) Grade/ Current CGPA : 3.56
Duration Course : September 2016 – May 2020
Graduation Year : 13 October 2020
Institute : SMK Methodist ACS Sitiawan, Perak
Course : STPM
Grade/ CGPA : Band 3 in Malaysian University English Test (MUET) 3.25 of STPM CGPA
Duration Course : June 2014 – March 2016
Graduation Year : November 2015
HONOURS AND AWARDS
Nestle Best Entrepreneur Award 2019 in Sultan Idris Education University
Dean’s List Award 1st Semester 2016/2017 in Bachelor of Business Administration (GPA:3.63)
Dean’s List Award 3rd Semester 2017/2018 in Bachelor of Business Administration (GPA: 3.68)
Dean’s List Award 5th Semester 2018/2019 in Bachelor of Business Administration (GPA: 3.58)
Dean’s List Award 6th Semester 2018/2019 in Bachelor of Business Administration (GPA: 3.80) ACHIEVEMENT
Unit of Business and Entrepreneurship (2018 – 2019) Association of Management and Economics (PPEFPE), Faculty of Management and Economics
- Active member of this association for one year and responsible to held programs that can generate income for the association and benefits the participants of the association.
Program Director of Program of Memorandum of Agreement (MOA) Sultan Idris Education University and Nestle (December 2018)
Association of Management and Economics (PPEFPE), Faculty of Management and Economics
Facilitator of Malaysian International Outdoor Recreation And Education Conference (Morec) 2018 And My Orientering Asia Cup 2018 (May 2018)
- Active in participating outdoor activities and learn new skills of orienteering programs, even with different faculty members
Nescafe Youth Entrepreneurship Program (2017 – 2018) Faculty of Management and Economics Sultan Idris Education University Gain entrepreneurial knowledge, skills, and motivation to success as an entrepreneur.
Exco of Publisiti and Information (2017 – 2018)
Association of Management and Economics (PPEFPE), Faculty of Management and Economics
-Create information system (IT) for purpose of promoting
Deputy Director of Mini Carnival Entrepreneurship, Faculty of Management and Economics
(October 2017)
Association of Management and Economics (PPEFPE), Faculty of Management and Economics WORKING EXPERIENCES
Designation : Dindings Poultry Processing (DPP) Lumut (Intern) Organization : Dindings Poultry Processing (DPP) Lumut (Food processing) Duration : 3 February 2020 – 23 May 2020
Job Review : - Support and assist the team in overall Human Resources, Operational and Administration tasks, communicate verbally with co-team members and workers.
- Ensure proper documentation, accuracy in handling HR documentation.
- Perform ad hoc tasks assigned by superior.
- Handle all matters pertaining to Card Access Systems, e-Leave Systems and monitor leave application matters and handle all employee Email ID matters.
- Assist HR Manager in preparing Employment Letters and in conducting orientation for new employees.
- Responsible for all administrative matters (stationeries, mails etc) in the HR Dept.
- Involved in payroll executive for more than 50 employees from checking clock-in clock-out summary, leaves and claims to calculation of salary, key in data into EXCEL payroll system for salary pay-out.
Designation : Customer Service (Trainee)
Organization : BD kiosk (Aeon Manjung) (Bag kiosk) Duration : 10 July 2019 – 4 September 2019
Job Review : - Receive complaints and dealing with customers concerns
- Communicate verbally with customers and co-team members for daily operation and pursue to the interest of customer in buying in person. Designation : Nescafe (Barista)
Organization : Nescafe Youth Entrepreneurship Programme 2017 Duration : 2017-2018
Job Review : - Selling and taking orders online and offline.
- Motivates students to learn and participate during the programme
- Set up of kiosk from opening to closing, dealing with daily stocks, checking of members attendance and cleanliness of store.
SKILLS AND CAPABILITIES
REFERENCES
Dr.Zuraidah binti Zainol
Academic Advisor
Faculty of Management and Economic
Sultan Idris Education University
Dr. Raja Muhammad Yusuf bin Raja Aziz
Senior Lecturer
Faculty of Management and Economic
Sultan Idris Education University
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