Assistant Administrative

Makrissa N. Banks

Germantown, Maryland ***** • 202-***-**** • adlulh@r.postjobfree.com

Professional Summary

Service-oriented claims adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Successful at collecting and compiling information in line with rules of evidence.

Skills

Analytical

Leadership/Time Management

Multi-tasking

Outlook, Word, Works, PowerPoint & OneNote

Administrative/Management Support

Work History

Liability Claims Specialist, 11/2020 to current

Corvel- Rockville, Maryland

• Investigate and manage claims.

• Monitor litigated claim files.

• Move claim file to closure.

• Negotiate injury and property damage claim settlements.

Unrepresented Claims Adjuster, 3/2019 to 11/2020

Allstate- Elkridge, Maryland

• Investigate complex claims that involve disputes.

• Obtain recorded statements.

• Addressed employment and confirm wages.

• Reconcile bodily injury claims.

• Negotiate and presented medical liens and settlements.

Insurance Agent transitioned to Telephone Claims Adjuster, 9/2010 to 11/2018

GEICO- Fredericksburg, Virginia

• Serviced inquiry calls.

• Coached policyholders about policy coverages.

• Handle personal injury protection, workers compensation and loss of revenue claims.

• Analyze medical records and treatment notes.

• Correspond with attorneys and medical providers for injury details.

• Executed multiple outbound/inbound calls.

• Mentored new associates.

• Achieved Chairman’s Club Silver and Gold tier.

• Monitored complex and secured claim files.

Office Services Assistant, 9/2012 to 6/2013

Department of Corrections- Charlottesville, Virginia

• Administered reports and correspondence.

• Consolidated files, records, paperwork.

• Performs keyboarding duties, entering data in agency data systems and fiscal support duties.

• Established excellent customer service and administrative support to executives.

• Delegated multi-line communication system.

District Programming Administrative Assistant and Office Associate, 12/2006 to 10/2010

Virginia Cooperative Extension- Warrenton, Virginia

• Balanced reports and trainings for two Corporate Executives.

• Organized conference calls and roundtables.

• Designed PowerPoint presentations and assisted with trainings.

• Delegated travel arrangements.

• Help coordinate office functions and CommonHealth Coordinator.

Education

Bachelors: Business, Human Resources Management, 12/2020

Strayer University- Rockville, Maryland

Associates: Arts, Business Administration, 9/2012

Strayer University- Manassas, Virginia

General Studies Diploma: 6/1995

Culpeper County High School- Culpeper, Virginia

Interpersonal Skills

Automobile Claims Specialist

Policy Investigation

Accident Scene Investigation

Customer Service

Contact this candidate