Customer Service

Ariel Branham

573-***-**** adlt9a@r.postjobfree.com

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2020 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

Fastlane/Gasper’s - Kingdom City, Missouri 2020 - Present

Cashier/Fuel attendant

Provide exceptional customer service to an average 40 customers per hour in a fast-paced environment.

Accurately gather vehicle information to prepare accurate fuel receipts for commercial drivers

Stock store shelves, following store and manufacturer guidelines for product placement

Keep the store clean including dusting surfaces and sweeping and mopping floors

Applebee’s Bar & Grill - Columbia, Missouri 2019 - 2020

Waitress/Bartender

Accurately took customer orders and communicated that information to the kitchen staff

Prepared ordered beverages, following all food safety regulations and honoring customer requests

Kept a clean work environment, bussing tables, washing dishes, and sweeping and mopping floors

Iron Skillet - Kingdom City, Missouri 2016 - 2019

Waitress

Warmly greeted customers and took food and beverage orders of an average of 30 customers an hour in a very high volume and fast paced environment

Swept, mopped, stocked condiments, and sanitized tables after each customer

Effectively communicated with co-workers to facilitate high quality customer service

Village Inn - Springfield, Missouri 2015 - 2016

Waitress

Seated customers according to party size, preference, and available seating

Delivered customer orders, ensuring that they were complete and correct

Worked well as part of a team to accomplish shared goals

Successfully resolved complaints and concerns to customer satisfaction

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