Manager Sales

Jeff K. Pierce

**** ** **** ***********, ***** **114

817-***-**** adlsza@r.postjobfree.com

Vice President of Operations

Senior Leader with 25+ years of experience in leadership, transportation, logistics, and customer service. Proven track record of leadership, talent development, and goal achievement. Able to understand the big picture of a business need, organize workloads and teams to support an initiative, and drive results in multiple business environments. Proven ability to succeed in multiple work environments by embracing and effectively managing change.

Comprehensive experience in:

Customer Service

Operations Management

Facility Management

Land Management

Staff Management

Leadership Development

Team Building

Strategic Planning & Implementation

Family Owned Businesses

Cost Reduction Strategies

Coaching

Logistics

PROFESSIONAL EXPERIENCE

Vice President of Operations

(2017 to Present)

CHALK MOUNTAIN SERVICES Pleasanton, TX

Logistics solutions provider supporting oil and gas industry in Texas and New Mexico. Frac Sand, Water, Cement

Responsible for optimizing performance, controlling cost, and providing leadership development companywide. Corporate span includes 9 separate locations in both Texas and New Mexico.

Operational scope of responsibility includes management of six (6) divisional directors with leadership extending to an overall staff of 950 employees. Responsible for providing our customer last mile just in time sand and water deliveries. Responsible for all frac site inventory management as well as planning, dispatching, and executing daily loads based on ever changing demand. Responsible for the care and well being of a large diverse workforce spanning the states of Texas and New Mexico.

Financial scope of responsibility includes managing operations generating $180M in annual revenues. My responsibility consists of directing 950 operations personnel with an annual payroll cost of $88M as well as vendors with an annual spend of $18M. Ongoing efforts include working with all levels of the company to reduce costs and a monthly review with ownership regarding those efforts.

Results:

Monthly productivity budgets met consistently.

Sustained year over year cost per load improvements

Implemented attendance punctuality policy and procedures

Implemented progressive discipline policy and procedures

Hiring and development of our entire operational leadership team

Senior Manager of Ramp Operations

(2016 to 2017)

FEDEX San Antonio, TX

(Global leader in airfreight with $42 billion revenue produced. Overnight package delivery and pick up service.)

Responsible for optimizing performance, implementing cost control measures, and business planning of the FedEx Express Ramp operations in the San Antonio Market.

Operational scope of responsibility included management of six (6) ramp managers with leadership extending to an overall staff of over 200. Responsible for processing inbound and outbound freight with time sensitive commitments. Freight in and out of the San Antonio Ramp serviced: San Antonio, Del Rio, New Braunfels, Laredo, Kerrville, and Corpus Christi locations. Responsible for ramp and ground crew duties to support three daily large aircraft flights (Airbus A-300, MD-10) as well as a feeder air operation. Airport and aircraft responsibility associated with the loading, unloading of aircraft within FAA and TSA compliance.

Financial scope of responsibility includes managing accounts payable general ledger of $200K/month general ledger and overall budget of $400K. Monthly operational budget planning, fixed cost reduction, and reporting to district office.

Results:

Monthly productivity budgets met consistently.

Reduction in employee accidents and injuries year over year through safety plans.

FAA/TSA audit compliance process established for facility.

Recipient of corporate 5-star award for outstanding achievement and performance results.

Senior Manager of Operations

(2014 to 2016)

FEDEX Laredo, TX

(Global leader in airfreight with $42 billion revenue produced. Overnight package delivery and pick up service.)

Responsible for optimizing performance, implementing cost control measures, and business planning of the FedEx Express location operations in the Laredo and Del Rio locations.

Operational scope of responsibility included management of four (4) operations managers with leadership extending to an overall staff of 119. Territory included cross border facilities extending up and down the western border of South Texas. Responsible for ramp and ground crew duties to support two (2) Airbus A-300 aircraft. Airport and aircraft responsibility associated with the loading and unloading of aircraft within FAA and TSA compliance.

Sales scope of responsibility includes management of cross border accounts and 3PL partnerships. Partnered with multiple sales teams to help provide support operationally. Participation in direct sales calls with customers to generate increased volume. Implemented a sales lead program with my customer facing employees to help generate, track, and retain business in this market.

Financial scope of responsibility included managing accounts payable general ledger of $100K/month general ledger and overall budget of $400K. Monthly operational budget planning, fixed cost reduction, and reporting to district office.

Results:

Monthly productivity budgets met consistently.

Increased ST/HR year over year by 3%.

Reduction in employee accidents and injuries year over year through safety plans.

Creation of a monthly employee reward and recognition program.

FAA/TSA audit compliance process established for facility.

Senior Manager of Dispatch

(2007 to 2014)

FEDEX San Antonio, TX

(Global leader in airfreight with $42 billion revenue produced. Overnight package delivery and pick up service.)

Responsible for providing dispatch leadership to three (3) FedEx Express district operations. Territory covered TX, OK, LA, AL, MS, GA. Provided real time on road assistance, communication, and workload analysis to our Express courier fleets.

Operational scope of responsibility included a staff of four (4) dispatch managers with leadership extending to an overall staff of 100 employees.

Ensured all pick up service goals were met and engaged in the on-road route planning and workload distribution for afternoon operations at FedEx Express. Reported monthly results to our division and provided service reports to our officers and directors. Led efforts for and was the primary contact with any contingency operation scenarios including hurricane preparedness.

Financial scope of responsibility included managing accounts payable general ledger for total operation costs of $60k monthly with an overall budget of $400K.

Results:

Established corporate process to quantify and rank performance in key focus areas for US dispatch. Used in monthly corporate awards program.

Recipient of corporate 5-star award for outstanding achievement and performance achievements,

Recipient of corporate Purple Promise quality award.

Implemented Retail Drop Box marketing process to ensure brand standard was upheld. Grew business through strategic box placements and pick up time movement.

Senior Project Management lead for corporate initiative to reduce unproductive pick up stops. 12% year over year reduction, $4.4 million in cost savings since 2010.

Dispatch Manager

(2005 to 2007)

FEDEX San Antonio, TX

(Global leader in airfreight with $42 billion revenue produced. Overnight package delivery and pick up service.)

Operational scope of responsibility included management of day-to-day operations in the San Antonio dispatch center. Provided leadership and oversight to 30 hourly dispatchers supporting 25 station operations and three (3) FedEx ramp facilities across Texas and New Mexico.

Financial scope of responsibility includes management of ranch accounting and daily expenditures to ensure the operation remains profitable. Provide oversight on all purchases of equipment as well as replacement livestock. Negotiate for all cattle marketing and hay sales by monitoring the markets and making strategic decisions.

Results:

COE (Circle of Excellence) winner multiple months from 2005-2007. COE is the top award for dispatch operations each month based on performance.

Facilitated training and mentorship that allowed five (5) hourly employees to promote into FedEx management.

Represented dispatch in our market council, utilized multiple FedEx business entities to develop strategies to address customer issues and grow business.

Met all budget, productivity, and service goals.

FedEx Operations Leadership

(1993 to 2005)

FEDEX Kansas City, MO, Bakersfield, CA, Tulsa, OK.

(Global leader in airfreight with $42 billion revenue produced. Overnight package delivery and pick up service.)

Started my Career with FedEx as a Package Handler in Kansas City, MO just after college. Worked as a handler and courier for 2 years while going through the formal management training program with FedEx. Upon completion of training and endorsement of leadership ability (1995), I pursued an opportunity as an operations manager in Bakersfield, CA. where I ran our station operations and dispatch center providing pickup and delivery service to Bakersfield and surrounding areas. In 1999 I moved into dispatch operations with FedEx as the district dispatch manager in Tulsa, OK. In Tulsa, I provided leadership and oversight to our dispatch center supporting 25 station operations and three (3) FedEx ramp facilities across Texas and New Mexico.

Ranch Manager

(1999 to present)

JLazyJ Ranch Floresville, TX

(A profitable and sustainable cow/calf, hay, and honey production family enterprise located in South Texas.)

Responsible for day-to-day management and long-range planning of a profitable working cattle ranch located in South Texas

Financial scope of responsibility includes management of ranch accounting and daily expenditures to ensure the operation remains profitable. Provide oversight on all purchase and sales of livestock and equipment. Negotiate for all cattle marketing and hay sales by monitoring the markets and making strategic decisions.

Financial scope of responsibility includes making solid business decisions to allow the ranch to remain profitable.

Results:

Successful livestock operation able to make a profit consistently

Sustainable operational management practices implemented that give the ability to adapt and overcome changing weather and other outside influences affecting the cattle and hay operations

Highly sought-after livestock and favorable marketing agreements made with multiple marketing avenues

Increased yields in both grass production and cattle weaning weights through development of rotational grazing plan.

Development of direct marketing process to allow meat sales to consumer and development of a customer base.

EDUCATION

WILLIAM JEWELL COLLEGE – Liberty, Missouri

Bachelor of Science, Business Administration

PROFESSIONAL MEMBERSHIPS

ISM (Institute for Supply Management)

FFA

San Antonio Stock Show and Rodeo Committee

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