DONTE PRICE

SOC Analyst

Washington, DC

adlo2b@r.postjobfree.com

202-***-****

SUMMARY

Splunk Power User

Office 365

MacAfee EPO

MacAfee NSM

Desktop/Laptop repair

Application testing

SharePoint 2010/2013

Windows Server 2008/2012

Lync (Skype for Business)

Cisco Anyconnect VPN

Hyper-V

IBM BigFix

SCCM

Cisco Amp

Cisco Fire Power

BRO Sensors

PowerShell

Office 2016

Multiple application support

Operating system installation

System restoration

System Backups

Spiceworks ticketing systems

Windows 7/8/ and 10 Migration

Microsoft Diagnostics and Reporting

MobileIron

Wireshark

Tenable Security Center

Nessus

Symantec Endpoint Protection

Documents preparation

Windows OS troubleshooting

Active Directory

Hardware Installation

System Imaging

ServiceNow

Microsoft Bitlocker Administrator Manager

Bluecoat Proxy SG

Absolute/ Computrace

Splunk

Qradar

Cisco ASA

SEPM

Symantec Management System

EDUCATION

Woodrow Wilson High School - High School Diploma

H.O.P.E. Project: Helpdesk Support Training Program Certificate 2016

CERTIFICATIONS

Microsoft Outlook Certification

CompTIA A+

Achieve Global - Stellar Customer Service Certificate

CompTIA Security+

Microsoft Technology Associate

Tenable Certificate of Proficiency

Splunk Power User

CEH expected December 2021

A+ certified

PROFESSIONAL EXPERIENCE

Environmental Protection Agency October 2017- Present

SOC Analyst Tier 1

Perform analysis on logs produced by network devices utilized such as firewalls, content filtering, syslog from various sources/devices, assorted Intrusion Detection capabilities, substantiating vulnerability scanner results, directory services, DHCP logs, and Secure Email Gateway logs.

Use Splunk SIEM to monitor the network and perform analysis, while integrating the results and information needed to provide incident response and proactively protect the enterprise. This includes developing customized signatures, enterprise content filtering, or firewall ACL change recommendations.

Manage complex project for the email/Exchange, user, SharePoint and computer domain migration, Planning, PowerShell scripting, organization, notification and cross domain migration of all 8000+ users

Build images, pools and assign Entitlements using Security Groups and VMWARE Vcenter, Horizon 7, VDI.

Provide security events analysis and support to include identifying potential threat, anomalies, and infections, documenting findings, providing recommendations within the incident management system, performing triage of incoming security events, performing preliminary and secondary analysis of those events, and validating the events

Respond to reported security incidents using ticketing system (Remedy).

Encrypt nodes using Windows BitLocker.

Provide security event analysis and support.

Complete vulnerability scans via nexpose and Tenable Security Center. Results are analyzed, and reports are sent to ISSO.

Monitor Infosec mailbox and respond to potential phishing email reports. Required to manually analyze headers. Utilize opensource tools such as VirusTotal, InfoSniper, or Cisco Talos to determine the origin of links and whether they are malicious.

Utilize Symantec Endpoint Protection for anti-virus.

Investigate events reported by IPS (Cisco FirePower/ Source Fire).

Respond to and investigate “Lost & Stolen” incidents. If lost, Computrace is utilized to freeze the workstation. A ticket is open immediately and sent to ASOC.

Assist with management of blacklist within Proxy (BlueCoat)

World Bank Group

February 18, 2017- July 12

Windows 10 Migration technician

Replaced obsolete or End-of-Lease PC's meeting all customer's expectations and guidelines.

Imaged and configured PC's on new installs and peripherals ensuring positive customer feedback

Erased hard drives of PC's with expired leases to ensure all security measures were met.

Disassembled PC's for recycling when required, reducing overhead waste and spending.

R. Emmanuel Consulting

March 2, 2016- February 16, 2017

Jr Systems Administrator

Maintained, repaired and installed personal HP, Dell and Asus pc’s/laptops and network hardware and software

Reviewed, maintained and performed upgrades to existing pc systems

Supported 250 end users and 100 servers

Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining and upgrading all PC/Thin Client/MAC hardware, software and equipment to ensure optimal workstation performance

Knowledge of the Remedy ticket system

Knowledge of System Explorer

System administration, user account creation, backup/restore data

Applied solutions by restoring broken or intermittent connections, adjusting software configuration, installed patches and rebooted entire system

PC refresh and migration Windows XP to Windows 7

Assisted with the management and maintenance of hardware and software inventoried

Provided end user support post migration

Installed and configured COTS applications

Knowledge of LAN/WAN network environments

Ability to troubleshoot, and recommend remediation, build and configure issues

Ability to answer technical questions or refer questions to appropriate channels

JMILCO. LLC

December 23, 2015 – February 15, 2017

Tier 2 Support

Support and maintain all equipment related to End User Computing during Break/Fix, IMAC (Install, Move, Add and Changes) and Desk Side Service type events.

Conduct technical support in accordance with documented standard procedures.

Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.

Successfully developed and delivered more than 30 migrations from on-premise Exchange platforms to Office 365.

Established procedures and documentation for these migrations to productize a very custom solution to be more readily deliverable.

Collaborate with selected strategic team members to provide expertise and work direction.

Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.

Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes

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