Conrad L. Stinnett III

**** *. *********

Peoria, IL 61606

309-***-****

adliw9@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

* Extensive experience in technical writing * Capable Trainer/Instructor

* Strong background in public relations * Strong verbal and written communication skills

* Experienced freelance writer * Effective project manager/strategist

* Flexible/”Out of box”

PROFESSIONAL SKILLS

TECHNICAL WRITING

Authored training material for support representatives to aid in teaching U.S. Robotics/3Com and Brother International product knowledge.

Product Specialist responsible for marketing materials for Caterpillar’s Computer Aided Earthmoving System (CAES) and Vehicle Integrated Monitoring Systems (VIMS) Other activities included managing customer issues through consultation with technicians and engineers, administration of phone center, creating and/or editing written instructions, processes or procedures and all support related documentation for CAES and VIMS. Included instructions on how to install equipment on all Caterpillar machines.

Created various employee communication pieces and business technical writing for Caterpillar’s Technical Services Division.

Drafted 5 year Strategic Plan for the Information Technology Center of the Illinois Board of Education.

Obtained two General Services Administration awards, Small Disadvantaged Business Certification and City of Peoria Equal Opportunity certification for Heartland ITS.

Drafted operations manuals for Caterpillar Partstore, Equipment Manager and other dealer-related applications (Accenture and CGN).

Drafted manuals detailing various aspects of Caterpillar Production Process Lane Strategy (CGN.)

Have worked on updating various Caterpillar machine manuals, parts books and operational documentation (CGN).

Updated various NPI process criteria (CGN.)

Wrote user’s manuals, process documentation and requirements documentation for various imbedded software applications and libraries. (Volt/Radiant).

Documented assembly and operations information for Kongskilde brand tillage for CNH Industrial.

Documented workshop procedures for Komatsu mining trucks for E91.

JOURNALISM/MEDIA

Conceptualized, researched, prepared, and sold articles, reviews and interviews for trade and consumer print media publications.

Regular contributor to Peoria Journal Star’s youth section, “Kids Journal Star” (1993-2006), writing side bars and features on comic books, trading cards, graphic novels and other youth-oriented entertainment.

Contributed to The Journal Star’s entertainment section, “Cue”, with music/entertainment reviews and features

Work has also appeared in the following: Goldmine (music), Diamond Dialogue (business commentary), Peoria Inter-Business Issues (commentary), Peoria Times Observer (features) and Emerson, Lake and Palmer Global web site (commentary).

Past publications include: Pop Magazine, Pop Art Times, Washington Times, Comics Journal, Indy, Combo, Goldmine Magazine and Comics Buyer’s Guide.

PUBLIC RELATIONS/ADVERTISING

Authored press releases for local and regional academic facility, program “fact sheets”, as well as sections of college catalogs and copy for direct mail pieces.

Responsible for creation and implementation of marketing and public relations plans for specialty publishing organization including preparation and placement of promotional materials, media relations (local, regional, national and trade), retail and distribution liaison, special events and promotions and product development

Created book trade, motion picture trade and entertainment for national, regional and local print and broadcast media press releases.

Designed press releases, advertising copy, promotional copy for distribution catalogs, interviews for retail promotion and trade publication, press kits (biographies, company and product overview, quote sheets, and “teasers” of upcoming products) as well as editorial copy. Placement of news items in Hollywood Reporter, U.S. News and World Report, Washington Times, Pop Art Times, Chicago Tribune, Peoria Journal Star, Publishers Weekly, Sci-Fi Buzz and others.

Wrote copy for classic rock band Kansas’ 2003 Tour Program.

Wrote ad copy in 2004 for national music publication Goldmine (to promote two cover stories).

OTHER PROFESSIONAL SKILLS

Responsible for daily operation and promotional efforts for specialty retail outlet. Duties included: supervision of sales staff, implementation of marketing/promotional plan, customer relations, media relations, special events planning, and other activities as needed.

Responsible for training and development, quality control and supervision of customer service representatives for in-bound marketing operation, certified trainer through client developed curriculum with emphasis in data communication principals, hardware, commands and programming, operation system usage (DOS, Win 3X, Win 95, and Macintosh), software interface, diagnostics, and customer service.

Instructor of Introduction to Media Writing class at Bradley University (1997 – 2004).

Instructor of American History and English courses at Illinois Central College (2006-present).

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Technical Expertise

Languages: HTML

XML Editors: Arbortext

Programs: Visio 2013, MS Office Suite (Word, Excel, PowerPoint, Access), Adobe (Illustrator, Framemaker, InDesign), Primavera, ProE

Operating Systems: Windows 7 Enterprise, Windows 8, Windows 10

Other: Asscidoc, Issues List, Target Process, Clearcase, Web Content Management, Adobe Web Management, Enterprise Architect, Teamcenter, Lotus Notes, CSS

EMPLOYMENT HISTORY

October 2019- January 2021

Partnership Specialist – US Census Bureau

I provided education and information to Government organizations and community groups on the decennial census.

January 2019 – September 2019

Technical Writer, Komatsu (contract through E91)

I worked documentation on Komatsu Mining products.

March 2018- December 2018

Technical Writer, CNH Industrial (contract through Caresoft Global)

I worked documentation on CNH tillage products, focusing on Kongskilde brand.

September 2016 – March 2018

Technical Writer, Copywriter and Specialty Journalist

I worked short-term specialty journalism, marketing/publicity and technical writing for various clients, including Intellihot, Inc, Caterpillar Inc. and Leighton Media.

September 2016-present: Instructor

Illinois Central College – East Peoria, IL

I've taught Composition I and II (ENGL110 111), Introduction to Literature and Business Communications. I’ve taught one evening class per week since 2006. Increased to time load September 2016 – December 2017.

2008- August 2016 Technical Writer

Caterpillar Inc. (contract through Volt/Radiant)

I worked various forms of documentation (User Guides, Reference manuals, Requirements, Training, Management presentations etc.) and communications work for Common Services & Network Solutions section of Cat Electronics.

2006-2008: Technical Writer

CGN & Associates – Peoria, IL

Provided various forms of documentation for clients, including user and admin guides, help, process documentation, online and website content, white papers, etc. I also worked with internal marketing department and produced marketing materials, website content, internal communication pieces, etc. I additionally coordinated trade shows and events.

2003 – 2005: Communications Coordinator

Accenture – Peoria, IL

Communications focal point for a global team of more than 1200 professionals on Caterpillar DCS project. I also provided communications and documentation support for clients and internal personnel.

2001-2003: Business Development Specialist/Technical Writer

Heartland ITS, Inc. – Peoria, Illinois

1998 – 2001 Technical Writer

Caterpillar (through Bradford & Galt) – Peoria, Illinois

EDUCATION

Illinois State University; Normal, Illinois

Master’s Degree – History

Eureka College; Eureka, Illinois

Bachelor of Arts – Communications

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