Sales Manager

TONYA S MORRIS

LOT ** MAXWELL PLAINS, MAXWELL, CHRIST CHURCH

PHONE 246-***-****

• E-MAIL: adlim0@r.postjobfree.com

PERSONAL INFORMATION

Nationality: Barbadian

Age: 39

Place of Birth: Barbados

SUMMARY

Skilled officer with nineteen (19) years of total Banking experience, dedicated to working assiduously, exerting maximum effort and skills not only to gain experience and knowledge about the job assigned but also to develop and enhance what have been learnt for the progress and profit of the organisation.

Highly proficient in managing schedules, identifying and limiting risks, maintaining all crucial documentation of the work accomplished. A motivated team player who excels at collaborating with other team members and managers to solve issues, devise creative solutions, and ensure smooth sailing. Goal-driven professional who strives to exceed expectations daily.

HIGHLIGHTS

Thorough familiarity with word processing, spreadsheet, and project scheduling computer applications

Ability to work effectively as a team member and independently.

Ability to manage multiple priorities, trouble-shoot, and to meet short-term and long-term deadlines

Demonstrated experience in budget and financial management

Excellent written and verbal communication skills

Excellent critical and creative thinking and analytical skills

Skilled in exceeding sales goals and branch expectations by expanding client base and maintain high standards of customer service

Solid team player who offers a positive and cooperative attitude

Sales oriented with quality service who identifies customer needs and delivers solutions to their problems

ACCOMPLISHMENTS/EXPERIENCE

Resolved issues and devised solutions by helping prepare reports and performing data analysis.

Effectively monitored and identified potential issues or risks that may hinder project progress, and take the effective steps to ensure risks are limited and reduced.

Effectively manage scheduling and deadlines of projects to ensure progress is on target and that deadlines are still feasible.

Work with project manager to organize project meetings that involve progress reviews and future planning to ensure all team members are on the same page.

Developed effective sales strategies as Sales Officer

Shared product knowledge with customers while making personal recommendations

Developed promotional programs to optimize revenue levels, contributing to a company’s growth through development and implementation of strategies

Gain the knowledge and experience to perform the Control Self-Assessment duties at the branch

A proven track record of consistent successful sales, marketing, sales training and operations

Proven ability to deliver predictable and consistent results

SKILLS

Sales, Marketing, Strategic Planning Abilities, Finance, Project Administration, Contract Negotiation, Presentation Skills, Teamwork, Client Relationships.

December 2019 – Current

Project Administrator (Assigned)-IT Consolidation

To accomplish the primary goal of providing administrative and technical skills to support the project to success in collaboration with the Project Manager and other team members.

Organize Project Meetings

oOn a regular basis, meet with the Project Manager to review progress and to discuss future steps.

oArranges meetings with the members of the project.

Maintain Documents

oMaintaining crucial project documents which track project progress.

oFile all project documents in an appropriate shared drives/library, and ensure that all documents are accurate and have been accepted by the Project Manager and Project Lead.

Identify Problems or Risks

oBeing so closely involved in the project, identify any potential issues or risks that could affect the progression of the project.

oCommunicate these items with the Project Manager, and work to identify potential solutions.

Manage the Schedule

oMaintain the project schedule, monitoring deadlines for each project task.

oCheck regularly that every deadline is still on target, and report any potential delays to the Project Manager.

July 2015 – December 2019

Card Services Sales Officer and Acting Assignment for Vacation Leave Senior Supervisor Sales

Successfully expanded the Credit card portfolio, onboarding new customers and existing customers to increase credit limits

Effectually investigate customer spending trends to ensure security and identify possible signs of fraudulent activities

Successfully increased the Bank’s market share, with the introduction and sales of the Point of Sale facility to merchants, through continuous marketing strategies.

Cross Selling of the Bank’s Products and Services (e.g. Loans, Savings/Business Accounts, Online Banking)

October 2010 – July 2015

Branch Sales Officer

Determine the best strategies to increase customer base by identifying potential customers and companies and enroll them with the bank. Additionally, assist management in developing reasonable sales goals and collaborate with marketing team to expand brand presence.

In addition:

Proficiency in selling to mass market customers and selling of multiple products.

Efficiently prepared cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.

Analyzed competitors' products to determine product features, benefits, shortfalls, and market success.

Successfully achieved and exceeded all sales targets set on a monthly and fiscal basis

During this function of Sales Officer, opportunity was given and accepted to perform in the roles below

Sales Supervisor: February 13th -27th 2015

oReview and Mark Off Loans

oAssist with the review of the Branch’s marketing/sales strategies for the sale of the RBBL Product and Services.

Manage the Financial Care Unit: February 2014 to April 2014

oWith the Government Retrenchment program initiated in 2014, the task was to effectively and efficiently assisted the customers who have been affected; providing financial advice, counseling, solutions and providing recommendations that best suit the customers need in the interim

Introduce and Manage SKYPE: October 2013 to December 2013

oInterviewed persons for loans through the Skype social media

March 2008 - August 2010

Business Transformation Unit - Implementation of the FINACLE System

During this period I played an integral role on the Data Migration team, with successfully implementing the new Banking system. My role within Data Migration Team involved the

Creation and preparation of the Credit interest review document

Validate all credit interest entries

Provide support for branches in reviewing workflow procedures

Validate ATM/debit cards and test new functionalities

September 2001 – October 2010

Teller

During my tenor as a teller, I had opportunities to cross train and execute tasks in various positions across the bank/branch network such as: Customer Service Representative, Proof Clerk, Disbursement Clerk, Supervisor Teller, Head Teller, Corporate Teller and Operations Officer.

EDUCATION

Presently University of West Indies Cave Hill 2018-2022

BSc Management (International Business)

SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS

BIMAP - Supervisory Management (Certificate)

Barbados Community College - Airline Procedures (Certificate)

The Lodge School – CXC

oEnglish Language

oTypewriting

oPrinciple of Accounts

oPrinciple of Business

oMathematics

oInformation Technology

Republic Bank (Barbados Limited)

oCredit Analysis Techniques (CAT 1)

oZoologic Online Courses

LEISURE PURSUITS

Meeting People, Coordinating Events, Gym, travelling, Learning and developing skills.

AWARDS RECEIVED

Barbados National Bank Inc.

oCustomer Service Excellent Awards

Republic Bank (Barbados) Limited

o2nd Prize award for Most Credit Cards October – December 2014

REFERENCE(S)

Available upon request

Contact this candidate