Jacob Neels

585-***-**** – adli5n@r.postjobfree.com— Rochester, New York

Education

Coursera, Online

IBM Data Analyst Professional Certificate, In Progress

College at Brockport, SUNY, Brockport, NY

Bachelor of Arts, May 2017

Major: English, Creative Writing GPA: 3.7

Awards: Dean’s List, Tau Sigma National Honor Society

Monroe Community College, Henrietta, NY

Associate of Liberal Arts, 2011

Work Experience

Instacart, Rochester, New York October 2019- Current

Shopper and Delivery Driver

●Shop for groceries and retail goods using a shopping app and communicate with customers to answer questions and fulfil orders

●Deliver groceries and retail goods to private residences and businesses

●Provide excellent customer service when answering questions and communicating with customers, including trouble-shooting and problem solving in fast-paced situations.

US Census, Rochester, New York August 2020-October 2020

Enumerator

●Conducted interviews in person, door to door, and over the phone for a diverse array of individuals of all ages, backgrounds, and abilities.

●Collected and entered data using a smartphone and data entry software

●Navigated maps, internet, and phone data bases to perform research and gather information to make contact with individuals

Monroe 2 BOCES, Hilton, New York October 2017-April 2019

One on One Student Aide

●Worked one on one with students who have special developmental needs

●Engaged the students in creative and meaningful ways that are geared toward creating a positive growth and learning environment

●Assisted in daily dietary and hygienic needs and classroom duties as assigned.

Smash Burger, Victor, New York March 2016- January 2017

Line Cook

●Prepared and cooked food to order

●Cleaned the kitchen area including: organizing and cleaning the walk- in coolers, and washing and busing dishes

●Worked both closing and opening shifts ensuring start and end of day checklists were complete

Toys R’ Us, Greece, New York November 2015- January 2016

Salesfloor Associate

●Directed customers to specific items and sections of the store, answered questions, and gave product suggestions

●Helped customers complete their purchases and informed them of sales offers and discounts

●Organized merchandise displays and kept the store well stocked

Malcho’s Market, Webster, New York September 2014- August 2015

Overnight Attendee

●Cleaned store top to bottom including outside lot and shoveling snow during the winter

●Ensured that shelves, coolers, and coffee station were stocked and in the proper order

●Provided excellent customer service by giving driving directions, locating specific items, and completing their purchases

Spirit of Halloween, Webster, New York August 2014- November 2014

Animatronics Specialist

●Maintained animatronics displays and ensured all were in working order

●Actively encouraged customers into the store

●Inspired customers with unique ideas for costumes and home decorations

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