SUMMARY

Fifteen years of broad Program Support and Financial Management in the federal government and private sector.

PROFESSIONAL EXPERIENCE

Navy Lodge – Bethesda – Bethesda, MD (Nov 2016 – Present)

Guest Service Representative

Front Desk Operations – Assist guests in person or via telephone contact for all communication including bit limited to, room reservations and/or cancellations, payments, questions, check-in, check-out, collecting payments.

Reconcile daily transactions of all accounts and outlet of the Navy Lodge ensuring complete balancing while maintaining guest services at all times.

Operate telephone switchboard talking and delivering messages as required.

Utilize a computerized Property Management System (PMS)

Peace Corps Headquarters – Washington, DC (June 2010– June 2015)

Program Support Assistant to Financial Management Specialist

Captured confidential and sensitive personal information regarding PC Volunteer, Next of Kin, and Power of Attorney information into a Peace Corp’s financial system

Pulled and prepared volunteers records for archiving to the National Archives using Departmental of The National Archives guidelines.

Executed and financially managed Audits Readjustment Allowance (RA) accounts.

Planned, managed, and/or oversaw disbursement activities for the purchase of supplies, materials, and contractual services.

Responded to customer inquiries by checking records and files in an automated system to provide information on customer accounts and accounting procedures. Identified the nature of problems, questions, or issues and determines a resolution.

Received and review new/renewal PSC (Personal Service Contrasts) contracts for set-up in the Human Resources Management System (HRMS) module of Odyssey.

Completed a New Contract Agreement Checklist for every new/renewal contract received.

Served as the department point of contact for administrative and support tasks such as maintenance of fax and copy machines, ordering of office supplies, etc.

JIL Solutions – Washington, D.C. (April 2006 – Dec 2006)

Program Analyst

Provided Administrative and support resources including, but not limited to, financial information systems and property management services.

Developed, maintained, and monitored tracking mechanisms for various types of projects including budget, customer satisfaction, management, etc.

Coordinated activities such as composing reports, briefings and correspondence for the System Operations Programs directorate.

Utilized a tracking database to track and mentor the flow of the FOIA request.

Validated over 1.2 million dollars of travel funds. Annually evaluated the data collection process, identifying strengths and weaknesses in the program for process improvement.

Point of contact for time and attendance (Cru-X/CASTLE) database management; Federal Aviation Administration (FAA) branding database. FAA travel manager and Res-X database. Maintained the director’s Lotus Notes calendar and electronically schedules conferences for any FAA entity.

Used Air Traffic Operations Cuff Records database and Excel spreadsheet data to create cost/benefit analyses, and uses Microsoft Project to track all projects and ensure their due dates are complied with.

Responsible for all analyst/management related activities Coordinated meetings and on-going communications with staff through websites and other communications mailings.

L-3 Communications/Titan Sys/Air Traffic Sys -Washington, D.C. (Feb 2005 – March 2006)

Program Analyst

Provided departmental administrative and support resources including, but not limited to, financial, information systems and property management services.

Developed, maintained, and monitored tracking mechanisms for various types of projects including budget, customer satisfaction, management, etc.

Maintained financial records for the Department

Coordinated activities in support of areas such as accounting, purchasing, invoicing, human resources, and travel coordination.

Assisted employees with company policies and procedures.

Composed reports, briefings, and correspondence for the office director.

EDUCATION

Alabama State University: Bachelor of Science, Sociology

MILITARY SERVICE

United States Navy - Corpsman 8404 – Honorable separation -Various Locations, (1988-1996)

United States Marine Corps Reserve- Infantry 0311 - Honorable separation (1982-1987)

Trainings Available upon Request

TRAINING

Federal Financial Management Overview

FMS Information Technology (IT)/ Application Resources

ARCIS Customer Portal (The National Archives)

PACER (The Financial Management Service)

Knowledge in computer software programs i.e., Words, Excel, Publisher

Skilled in Web-based Programs

Knowledgeable of internet and intranet processes

FOIA Training

Corpsman – Great Lakes Naval Health Sciences Training, Great Lakes, IL

EMT – Mayport Naval Branch Clinic, Mayport, FL

Field Medical Training - Camp Johnson, NC

Victim Advocate Service – Naval School of Health Sciences, Bethesda, MD

Career Information Training – Naval School of Health Sciences, Bethesda, MD

Designing Effective Education Program for Medical Department Personnel, Bethesda, MD

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