Manager Customer Service

James Dennis Maleck

**** ******** **** **** ****

Falls Church, VA 22041 1-571-***-**** adlcny@r.postjobfree.com

Travel Agent / Group Manager with over 17 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented organizational, administrative, and technical skills. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry. Marketing

Travel Insurance

Special Needs Travelers

Overseas Tours

Itineraries

Hotel Accommodations

Executive Travel

Team Oversight

Conflict Resolution

Travel Arrangements

Global Destinations

Problem resolution

MS Office

Project organization

Travel Agent - Group Manager, 01/2003 to 09/2020

Transeair Travel LLC – Washington, DC

Arranged travel accommodations for groups, couples, executives and special needs clients. Delivered first-rate travel advising and itineraries to develop valuable client relationships. Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Information Technology Manager, 09/1970 to 12/2002 Federal Government - Various Agencies – Washington, DC Associate of Science: Travel And Tourism, 05/2003

Northern Virginia Community College - Annandale, VA Graduated with 4.0 GPA

MBA: Information Technology, 09/1977

George Washington University, The - Washington, DC

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