IT Officer

RAYMUND DEGALA FERNANDEZ

Address : *** ******* **** ******** **********

Mobile : +63-921*******

Email : adl7r9@r.postjobfree.com

Age : 36

Birth Date : October 24, 1984

Birth Place : Dagupan City

Civil Status : Married

Height : 165 cm.

Weight : 69 kg.

Religion : Roman Catholic

EDUCATIONAL ATTAINMENT:

Tertiary:

Bachelor of Science in Electronics and Communications Engineering University of Pangasinan

Arellano St., Dagupan City 2400

April 2007

Secondary:

Pangasinan National High School

Alvear St., Lingayen Pangasinan

March 2001

Primary:

Namolan Elementary School

Namolan East, Lingayen Pangasinan

March 1996

ACHIEVEMENT:

Passed the Career Service Examinations - Professional Level, held on October 28, 2007 with a rating of 80.67%

WORK EXPERIENCE:

Ship IT Officer / Ship Sr. IT Officer –

Star Cruises / Dream Cruises thru Magsaysay

Maritime Corporation

Magsaysay Bldg., T.M. Kalaw Ave., Ermita Manila, 1000, Philippines September 11, 2014 to February 28, 2021

JOB DESCRIPTION:

Performs daily tasks assigned by the Sr. IT Manager / IT Manager and carry out these duties diligently and promptly (administration of all IT related equipment like PC, printers, servers, standard office software and operating systems, except for computers dedicated for navigational and technical systems).

Performs daily monitoring, support and maintenance of the business application servers, data communication infrastructures, business data-centric resources

(including computer hardware equipment, software and data protection) to ensure delivery of shipboard systems.

Is responsible for the 1st level support to business application to ensure minimal disruption, business continuity of operation, service expectations and service level requirements are uninterrupted.

Works with the ROHQ support system and 2nd level support on issues or requests for enhancements.

Provides on-site, email, or telephone assistance to ship board system and data infrastructure users (Hotel Operations, Casino Operations and Deck & Engine) Ship board systems include:

• Cruise Management Suite

- Fidelio Cruise Property Management System

- Micros System (Multi Restaurant and Retail Point of Sales System)

- Vingcard/Visionline (Electronic Cabin Locking and Access Control System)

• Casino Management Suite

- DRS (Dynamic Reporting System)

• Office Productivity Application and Automation

- Back Office (Microsoft OS and Office)

- Business Oriented Email (Microsoft Exchange / Outlook)

- Internet (Corporate, Crew and Passengers) either LAN or WiFi

- Anti-Virus and Dat Protection (Trend Micro and etc)

Assists the Ship Sr IT Manager / IT Manager to update and document all operation procedures, office manuals, operating equipment inventory list, etc.

Supports all shipboard users to keep workstations in working condition, including PC, IPTVs, Point of Sale Terminals, Cabling systems, Servers, Network switches/equipment, and related hardware.

Active Directory administration

Windows Group Policy administration

WSUS administration

Knowledge in VMWare

Knowledge and administration of Cisco switch commands, Cisco ASA firewall and Cisco Wireless LAN controllers

Develop and guide subordinate officers to carry out duties effectively and assists in conducting in-house training program where applicable.

On-call to support operations after working hours.

I.T Operations Associate (REMOTE DESKTOP SUPPORT SPECIALIST) – Accenture Inc. 25

th

Floor, Robinsons Cybergate Tower 2, Pioneer St. corner EDSA, Mandaluyong City September 10, 2012 to August 2014

Project Covert Ops - Hive Lead

June 24, 2013 to August 2014

JOB DESCRIPTION:

Work under Geek Squad (a subsidiary of Best Buy that offers computer-related services based in Richfield Minnesota).

Handle a team consists of 5 to 6 members to ensure a great output for them every shift.

Prepares Group Productivity reports every shift end.

Act as a level of escalation to Hive members’ complex issues.

Provide remote support for any hardware and software related services on all Windows platforms to clients mostly based in USA. (Services include PC tune up, Virus and Spyware

removal, Software Installation/Troubleshooting, Data Backup/Transfer)

Performs updates, software installation, virus, and spyware, and malware and rogue programs removal, optimization, tweaking on all types of Windows platforms and making recommendations remotely.

Work in different shifts to ensure better transition among agents.

Ensures good customer service and satisfaction is attained.

Interaction with clients is made possible through chat. Project Black Ops - Agent

September 10, 2012 to June 23, 2013

JOB DESCRIPTION:

Work under Geek Squad (a subsidiary of Best Buy that offers computer-related services based in Richfield Minnesota).

Work in different shifts to ensure better transition among agents.

Performs remote diagnostics of client units in USA.

Performs remote repair of desktops and laptops of Best Buy clients in the U.S., using LogMeIn Rescue and other Geek Squad proprietary softwares.

Performs updates, software installation, virus, and spyware, and malware and rogue programs removal, optimization, tweaking on all types of Windows platforms and making recommendations remotely.

Maintains a quota of 9 or more “Mission Completed” machines per shift to better serve our clients and immediately get the job done yet maintaining work quality. TECHNICAL ENGINEER – Chase Technologies Corporation 5268 Diesel Street, Brgy Palanan Makati City

March 19, 2012 to September 8, 2012

JOB DESCRIPTION:

Performs full diagnostic check up on both hardware and software of the units/terminals of the clients each time a service is rendered.

Repairs problems of the client’s units/terminals as scheduled by the Technical coordinators.

Provides simple explanation to the clients of what was accomplished including the next step after each service is rendered.

Recommends Preventive Maintenance to the clients as needed which also reflects on the technical report.

Creates accurate and complete technical reports for each services rendered and submits them on time.

Fills out the job order forms for every client issue/problem completely and accurately. TECHNICAL SUPPORT – Magic Appliance Center, Inc.

Central Office Warehouse, Malued District Dagupan City, Philippines March 5, 2009 to January 20, 2012

JOB DESCRIPTION:

Responsible in monitoring and maintenance of LAN/WLAN to ensure smooth flow of

operations

Install, configure and maintain personal computers, servers, Windows networks,

workstations, network cabling and other related equipments and devices

Train the staffs for new or upgraded systems – Investigate user problems, identify it’s source, determine possible solutions, tests and implement solutions

Configuration, installation and maintenance of network switches, routers and firewalls

Creating and maintaining systems documentation

Daily monitoring of LAN/WLAN in main office and branches

Provide support on customers as well as users within the company regarding technical issues and concerns

SERVICE ENGINEER – Philcopy Corporation

Galvan St., Dagupan City Philippines

March 4, 2008 to November 13, 2008

JOB DESCRIPTION:

Provide solution to customers regarding problems on photocopiers and printers.

Further explain to the customers and provide solutions with their Technical problems.

Discuss the instructions to the customers as clearly as possible. CHARACTER REFERENCES:

Mr. Rez Tutor

Manager, JUMP Project

Accenture, Lani B. Hartmann Inc.

Fleet HR Director

Magsaysay Maritime Corporation

Mr. Rene Surop

Research and Development Manager, Infodynamics Inc. Urdaneta City, Pangasinan

I hereby certify that all above information is true and correct to the best of my knowledge and belief.

Sincerely Yours,

RAYMUND D. FERNANDEZ

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