HAROON FAROOQ

**** ****** ***** **, ******** TX *7441

adl3tk@r.postjobfree.com, adl3tk@r.postjobfree.com 832-***-****

I have 18+ years of Experience leading People, Process and Technology to deliver core value of IT Infrastructure to business and its customers. I bring extensive experience managing portfolios of IT services for large global corporations, and have embraced the challenges of working in diverse locations including USA, Pakistan, Australia and Malaysia. I am open to a challenging opportunity to apply my technical and business skills in IT Operations or Program management and add value through IT to strategic direction, planning & budgeting, roadmap (infrastructure and application) and performance in support of business goals.

EMPLOYMENT HISTORY

IT Manager – HOU region, North America Jan 2016 – To date

Amazon Fulfillment Center, Houston Texas USA

Responsible for Information Technology (“IT”) program management for the design, development, implementation and maintenance of North American Fulfillment Center technical infrastructure by utilizing sophisticated networking technologies such as Cisco- DHCP, DNS, mail transport, and TCP/IP on Linux/Windows operating platform. Coordinate, train and manage both on-site and remote cross-functional software development and technology teams throughout the IT lifecycle process; define projects, gather business requirements, write detailed functional specifications, and coordinate efforts to scope, schedule, and deploy new features sets and networking systems, and analyze cost/benefit of feature selection. Serves as the liaison between the infrastructure and general operations of the facility to resolve day-to-day IT business critical issues. Provide infrastructure cost management, including Procurement, Budgeting, Forecasting, and Asset Management. Negotiate strategic versus tactical application development to ensure functional/technical scalability, re-usability and time to market. Conducting technical and operations research and draft white papers making recommendations to senior management for process improvements. Provide guidance for system integration, user acceptance, and regression testing; and prepare business, functional and technical analysis documents. Communicate verbally and in writing with infrastructure and general operations to gather business process/user workflows, functional and technical requirements. Provide oversight of Operational and Capital budge of up to $20 M.

Global Wells IT Service Manager May 2012 – Dec 2015

Shell IT International, Houston, Texas USA

Accountable for delivery of a suite of IT services to Shell Wells business. Role requires oversight of SLAs, support model, operational delivery, service management including field support, sourcing model, service integration and transition to support of new products and product updates.

Oversight of budget of $37M USD per year

Provision of Real Time drilling data from Rigs to business users in the office domain i.e. Real time centers and drilling automation centers

End-to-end service level reporting

Accountable for effective operational integration of application, data & infrastructure providers

Supplier Performance Management for all internal and external suppliers

Responsible for performing Change, Configuration and Release management duties

Identify service improvement opportunities, prioritize and implement

Responsible for data and information security risk management

Regional Retail IT Service Manager – Asia Pacific Dec 2006 – Apr 2012

Shell Business Service Center Sdn Bhd, Malaysia

As Retail IT Service Manager, I was responsible for the Online Authorization of Shell Card and Credit Cards for 5000 Retail Gas Stations spread across 12 countries in Asia Pacific Region. I was accountable for delivery and service management of Infrastructure, WAN telecom and hosting services. Roles included direct management of 15 internal staff, plus outsource services from 25+ external suppliers.

Budget: $6M USD per year.

Operational delivery of infra/WAN network services to 5000 retail locations in 12 countries.

Operational delivery of high availability Tandem hosting infrastructure for payment and loyalty applications.

Represent IT in leadership forums and be liaison into business for solutions. Represent Retail IT in Operational Service Review forums and meetings

Responsible for developing hosting/infra and telecom service roadmap

Management of Retail IT SLAs and Service Contracts in line with business strategic objectives

Accountable for supplier performance management for internal and external service providers

Staff management including development, coaching, goal setting and performance reviews

Track, manage and report operational performance KPI

Oversight of IT security in compliance with IRM (Information Risk Management) guidelines

Work with business to understand IT requirements and recommend multi M$ service improvement projects that would add value by meeting business requirement cost effectively

IT Operations Manager / Process Compliance Lead Feb 2004 – Nov 2006

Shell Telecom Organization, Global Delivery, Malaysia

Team Lead accountable for escalated global incident management and resolution.

Direct supervision of a team of 15.

Stakeholder management, and service performance and KPI reporting

Identify and execute service improvement opportunities

ITIL process compliance

Implementation and management of network management tools

IT Infrastructure Manager May 2001 – Feb 2004

Shell Pakistan Limited, Karachi

Responsible for the delivery of IT Infrastructure services to Shell Pakistan.

Capex and Revex budget of PKR 56 M (approx. 1.5M USD).

Operational delivery of WAN services across 40 locations nationwide and internationally.

Manage performance reporting via scorecards against planned budget vs. actual etc

Managed project to reduce WAN running cost by 30% by introducing new technology and re-negotiating supplier contracts. Achievement acknowledged and recognized by IT CIO.

IT Support and Service Management Jun 2000 – Mar 2001

Foxtel Australia

System and Network support Jan 1998 – Feb 1999

Union Texas Petroleum, Pakistan

EDUCATION

M.S. in telecomm engineering – VUT, Australia Jun 2000

ITIL trained and certified

PMP (Project Management Program)

Attended Leadership trainings to sharpen Leadership skills

Certified Professional: MCSE, CCNP

Reference – furnish upon request

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