Sangeetha Panguru

SCCM Administrator

Email: adkzuf@r.postjobfree.com

Phone: +1-425-***-****

Professional Summary –

Around 9 Years of Experience in IT infrastructure services with expertise in implementation, operations and supporting Packaging & Deployment, Microsoft SCCM (MECM), Windows 10 upgrade solutions for multiple customers across, Retail, Utilities and Manufacturing sectors.

Experience of working for multiple customer in the client facing role at Europe and North America for various transition and transformation projects.

Expertise in PowerShell, VBScript, and Batch files.

Experience in packing tools Flexera Admin Studio / Install Shield, Tuner, Advanced Installer, Wise package Studio, ORCA.

Expert in troubleshooting issues related to SCCM, SQL, WSUS, and SUP, DP and MP and other complex issues.

Deploying/Upgrading Windows 10 to 1809, 1909 and 20H2 for the enterprise.

Expertise in implementing Software distribution, OS deployment, Patch Management, Inventory Management, SSRS Reporting, Software metering.

Windows Server and workstation administration.

Provide L3/L4 support for SCCM Infra Support.

Excellent communication skills.

Education –

Graduation

Duration

University

Major and Specialization

Bachelor of Engineering

August 2003 – March 2007

Anna University, Chennai, India

Electronics and Communications

Professional Certifications –

ITIL V3

Tools/Technology/OS -

Tools/Technology/OS

Microsoft Endpoint Configuration Manager MECM

System center configuration manager (SCCM) Current Branch/2012

Install Shield, AdminStudio, Tuner.

Advanced Installer, Wise package Studio, ORCA

Microsoft Intune

Windows 10

AD/DNS/DHCP/GPO

Windows Server 2019/2016 Administration

Service now /Remedy

SQL 2016, 2012

McAfee Antivirus, Checkpoint, Bit Locker

Professional Experience –

Schneider Electric, Boston, MA

Jan 2017 to Till Date

Designation – SCCM Administrator

Project Description:

This project is to maintain Enterprise production workstation environment. Maintain System Center Configuration Manager (SCCM CB) to Perform Software Deployments, Patching, Application packaging, Infrastructure Service management, Windows 10 Upgrade, automation support with PowerShell and end user support by using System Center Configuration manager (SCCM 2012 CB) current branch, Admin Studio, Install Shield, Tuner, ORCA, SQL 2016, VMWare, Hyper-V, Service Now, Remedy, Windows server 2016,2012 Windows 10 1709, 1803, 1809,1909.

Role Description –

SCCM CB Implement and Administration of new features introduced by Microsoft.

Create a device collection; create a user collection; configure a maintenance window; configure resource discovery; organize resources by using device and user collections.

Windows 10 OS in-place upgrade using Windows 10 servicing model & Application model.

Monthly Patching of Workstations and Windows servers.

Configure boundaries and boundary groups; configure Active Directory discovery methods like forest discovery, system discover, user discovery.

Extend the Infrastructure management scope of SCCM CB by introducing Peer Cache, Wake on LAN.

Configure security permissions for Role Based Administration;

Manage SCCM Site system and site roles Management Point (MP, Distribution Point (DP), SLP and PXE.

Create silent installation commands for the applications using PowerShell scripts, Windows batch files, VBS Scripts.

Create a custom SCCM TS for imaging with required Windows 10 OS, Dell Drivers, Core applications and department overlay software.

Certify new Dell model released before use in Enterprise.

Upgrade BIOS and Drivers on all Dell hardware.

Customize and Implement Microsoft products office 2016, office 365 using Office Customization tool (OCT), Click-To-Run configuration XML

Design and create custom MSI software using Flexera Admin Studio, Install shield, Tuner, Wise package studio, ORCA tools

Create transforms (.MST) for MSI source files for vendor specific installers.

Release application and package using Branch (SCCM 2012 CB 1910)

Design compliance settings using registry value, active directory query, File system, scripts, SQL query, WQL Query.

Create configuration items and configuration baselines.

Create application in SCCM using .MSI, .APPX, AppxBundle.

Executing operating with ITIL Framework.

Manage design, implementation and configurations change in accordance with change management standards

Prepare documentation of SOPs, Knowledge base, Troubleshooting guides

Incident Management, Change Management, Release management & Problem Management using service now and Remedy with ITIL framework.

Unisys Blue Bell, PA

July-2012 to Dec 2016

Designation: System Specialist

Role Description -

Configure SCCM Roles like MP, DP, and SUP etc.

Create MSI packages, collections and deploy to all Workstations using System Center Configuration Manager (SCCM 2012).

Software deployments by creating Applications, packages, collections and Deployment.

Setting up Desired Configuration Manager policies as needed.

Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).

Patch management and rollout of Microsoft security Patches and testing

Creating custom SSRS reports.

Develop VB scripts, batch files for automatic software installation process.

Created Boundaries and Boundaries groups as and when new business unit opens.

Gathering requirements, analysing and preparing the best solution design for their new enhancement requirements

Coordinating with team members and managing all operation issues effectively and on time resolution

Maintain the operating application system in stable state by early identification of major defects and their improvements

Magna InfoTech Pvt Ltd

Nov-2011 to June-2012

Designation: System Analyst SCCM

Role Description –

Configure SCCM Roles like MP, DP and SUP etc.

Create MSI packages, collections and deploy to all Workstations using System Center Configuration Manager (SCCM 2012).

Software deployments by creating Applications, packages, collections and Deployment.

Setting up Desired Configuration Manager policies as needed.

Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).

Patch management and rollout of Microsoft security Patches and testing

Creating custom SSRS reports.

Develop VB scripts, batch files for automatic software installation process.

Created Boundaries and Boundaries groups as and when new business unit opens.

Gathering requirements, analysing and preparing the best solution design for their new enhancement requirements

Coordinating with team members and managing all operation issues effectively and on time resolution

Maintain the operating application system in stable state by early identification of major defects and their improvements

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