Contatta

adkqdj@r.postjobfree.com

www.linkedin.com/in/michele-

verna-85b3101ba (LinkedIn)

Competenze principali

Posta elettronica

Viaggio

Gestione dei reclami

Michele Verna

Concierge Les clefs d’or

Venezia

Riepilogo

BORN AND GROWTH IN VENICE, DURING MY PATH SCHOOL

AT THE INSTITUTE OF TOURISM FRANCESCO ALGAROTTI,

I HAD THE OPPORTUNITY TO MOVE THE FIRST STEPS

DEVELOPING SOME STAGES IN SOME LAGOON’S HOTELS

HALLS.

DEFINITELY MY CHARACTER EXTROVERTED BUT AT THE

SAME TIME RESERVED, ALLOWED ME TO STAND OUT AND

UNDERSTAND THAT THE RECEPTION WAS THE PLACE

WHERE I ALWAYS FELT AT EASE. LIKE AN ‘’ AMBASSADOR’’, A CONCIERGE OPENS THE GATES OF THE CITY: REVEALING THE STRENGTHS AND WEAKNESSES, ALWAYS PROVIDING

DETAILED INFORMATION, GRASP AND EMPHASIZE EVERY

REQUEST OF THE CLIENT AND ASSURANCE AN HIGH

STANDARD SERVICE, RENDERING THE STAY ONE OF

ABSOLUTE RELAXATION.

FOR ME BE ‘’THE CONCIERGE ‘’ MEANS OWN THE PERFECT SKILL TO ADAPT MYSELF, MAKING SPACE BETWEEN

THOUSAND REQUESTS. THE BEST AWARD IS JUST THE

SMILE, THAT SMILE THAT APPEARS IN THE FACE OF THE

CUSTOMER AFTER A WARM WELCOME

Joined in association Les Clefs D'or /achievement of Golden Keys delivered by the Honorary President Vittorio Talvacchia. Esperienza

MOBILIARE VENETA S.P.A.

Concierge

febbraio 2016 - Present (5 anni)

Given the absence of the Concierge figure at this structure, i specialized in all activities related to the job itself. Always prioritizing customer's needs first and responding to all special requests.

Page 1 of 3

-Able to develop an excellent ability in the organization and management of transfer in out with the relative coordination of personal needs

-Taxi's arrangement

-Issuing tickets for the main Local Monuments

-Restaurant's reservations with relative culinary advice and environment description

-Correspondence and relations with the main transport operators

-Monitoring that common areas of the structure are always operational and available to the customer, thus offering impeccable service. Albergo San Marco Hotel

Concierge -Front Office Agent

febbraio 2012 - febbraio 2016 (4 anni 1 mese)

Venezia

When my graduation was completed, in February 2012 I started my job career at San Marco Hotels Company- Hotel San Marco

During my 4 years of apprenticeship I've fully dive inside the mainly Front and Back Office operations purposing to have a clear idea of how the hotel works and how it is structured, in particular:

- check-in and check-out procedures;

- guest registration and room assignment;

- reservations and customer correspondence;

- slight mention of accounting department;

- customer information trying to establish friendly relationships with guests in such a way to get positive feedback

-Virtually and physically handling of complaints

Hotel Palazzo Paruta

Former Front Office Agent

dicembre 2011 - gennaio 2012 (2 mesi)

Venezia, Veneto, Italia

Front Office's Operations:

Guests registration

Check-out procedures

Transfer's arrangement

Archiving files

Providing local culinary and activities suggestions Palazzo Sant’Angelo

Internship Front Office Agent

febbraio 2011 - marzo 2011 (2 mesi)

Page 2 of 3

Venezia, Veneto, Italia

Front Office's Operations:

Guests registration

Check-out procedures

Transfer's arrangement

Archiving files

Providing local culinary and activities suggestions Travel Agency Gran Canal

Internship Front desk Agent

giugno 2010 - luglio 2010 (2 mesi)

Venezia

Front Office, issuing of train tickets, cataloguing and archiving brochures, display window installation

Formazione

Istituto Istruzione Superiore Francesco Algarotti

Diploma, Perito tecnico Turistico · (2006 - 2012) Page 3 of 3

Contact this candidate