Megan Trudo

Rockville, Maryland Phone: 443-***-****

adkfvv@r.postjobfree.com https://www.linkedin.com/in/megan-trudo EXPERIENCE

The Watergate Hotel June 2019 -March 2020

Catering Sales Manager (Laid off Due to COVID-19 Hotel Closure)

• Sales and Event Manager focused on Corporate market share including local and international clients including but not limited to Fortune 500 Companies, Law Global Law Associations, International Law Firms, Luxury Retail and Automotive Companies, Accounting, Technology, and Security industries.

• Negotiating to secure business and produce events ranging from executive leadership meetings to international awards galas. Also developed business with local SMERF Segments and assisted with sales and service of weddings and social events.

• Contracted and confirmed $400K in new bookings Q1 of 2020, 224% of individual corporate catering sales goal

• Negotiate sales and draft contracts for new sales. Negotiate contract modifications and clauses to protect the business and satisfy client needs.

• Build relationships with current clients to grow business opportunities and produce successful events.

• Expand client database and grow business through prospecting, networking, and promotional efforts.

• Reviewing business opportunities with local, national, and international clients to grow profitability Y.O.Y.

• Coordinate with Culinary Director, Director of F&B, and Director of Banquets to create catering menus that are operationally functional and enticing to clients while maximizing profitability.

• Collaborated with marketing team to update website for prominent search results, produce digital marketing and collateral for everyday use, seasonal promotions, and client specific marketing campaigns. Sales Coordinator March 2019 - June 2020

• Directly assisted Sales Managers to maintain the optimal communication and commitment to customers and referral agencies and while maximizing sales efforts and prospecting new clients and opportunities

• Administrative assistant to Sales Directors and Managers. Serving as liaison and secondary point of contact to clients. Additional duties include managing schedules including client appointment and meeting attendance, travel arrangements, and preparing expense reports.

• Managed a dynamic information flow through the Sales department and work to coordinate customer service requirements, internally, with fellow departments, customers, and vendors.

• Coordinated internal requirements including establishing meetings schedules, handling incoming inquiries, and managing group accounts

• In the transition of the Food and Beverage Sales Managers, responded to outlet event inquiries, prepared contracts and finalized BEO orders to mitigate any loss of business and support the catering team. Focusing on expedited turnaround and communication with other departments to ensure thorough communication for food and beverage needs as well and staffing and service.

Hyatt Regency Savannah November 2017-February 2019 Operations Manager(Front Office)

• Manager on Duty for oversight of all hotel activities after office hours with direct focus and supervision of all front office and reception operations and guest relations.

• Address and respond to all guest opportunities including in house guest concerns, social media reviews, and guest satisfaction surverys.

• Responsible for tracking completeness of housekeeping and engineering work including new high priority tasks as well as completion of scheduled Preventative maintenance.

• Oversee restaurant outlet operations to insure brand standards, customer satisfaction, and productivity of staffing.

• Trained and developed front office team to guest satisfaction boost guest satisfaction and experience scores to record highs for the property including focus on employee engagement, empowerment and service recovery methods with minimized losses.

• Led team with upsell training and incentive initiatives to meet the highest RevPAR and Sell Outs, Ranking first on STAR Report

• Led team to highest loyalty enrollments in the hotel’s management division, including planning and organization of events and incentives for member appreciation.

• Monitored staffing schedules and occupancy and made appropriate adjustments for most effective staffing and verifying payroll to maximize productivity

The DeSoto, Savannah, Georgia December 2016- November 2017 Front Office Supervisor

• Prepared and assisted in a smooth transition from a Hilton Hotel to an independent boutique hotel including the implementation and set up of a new PMS system, and creating new SOPs for department activities.

• Created revenue tracking reports to monitor hotel revenue and analyze group sales goals.

• Recognized by Christopher Nassetta, CEO of Hilton Worldwide, for upholding the “light and warmth of hospitality” which represents the essence of the Hilton Worldwide brand

• Culture Committee Member: Our Culture Committee is a dedicated group of individuals who represent the employee voice to assure employee satisfaction. We are also shaping the company culture of the Savannah DeSoto as we transition from a Hilton hotel to a boutique hotel.

• Preferred Hotels Ambassador: Responsible for training and implementation for new loyalty program.

• Employee of the Month March 2017

Ann Inc. Loft, Savanah, Georgia May 2013 – September 2016 Sales Lead & Key Holder

• Directed and assisted associates on daily store tasks to ensure work is completed by corporate deadlines including visual merchandising, processing of shipment, and store maintenance activities

• Trained and coached associates on customer interaction to enhance the customer experience, exceed store sales goals, boost credit card applications, and inspire customer loyalty

• Collaborated with corporate management to communicate store’s daily sales achievements, recognize strengths, and create plan to compensate for any daily deficits to exceed long term goals

• Recognized for 100% accuracy during incorporation of The Retail Equation (T.R.E.), for shortage prevention ADDITIONAL EXPERIENCE & RECOGNITION

Andaz Savannah, Savannah, Georgia March 2015- November 2016 Andaz Lead Host (Front Office Lead Agent)

• Employee of the Month July 2015

The Mansion on Forsyth Park, Savannah, Georgia March 2014- March 2015 Front Desk Agent & Relief Night Auditor

• Grand Performer of the Quarter, Fall 2014

Hunter Golf Club, Savannah, Georgia September 2013-April 2014 Clubhouse Service Specialist

• Recognized by Garrison Commander for customer service through I.C.E. comments, a customer feedback program

Hyatt Regency Savannah February 2012- February 2013 Night Audit Manager

• Recognized for Highest Q3 Guest Satisfaction Survey reviews of All Front Office Employees LISCENSES & CERTIFICATIONS: Delphi, Cvent, ServSafe ADDITIONAL SOFTWARE SKILLS: Opera, Micros, HotSOS, Social Tables, Knowland, CoStar, Agylisys VisualOne, OnQ, Kipsu, Zingle, Google Docs, Microsoft Office, Word, Excel, and Powerpoint EDUCATION

Florida International University, Chaplin School of Hospitality & Tourism Management Bachelor of Science Degree in Hospitality Management Graduation December 2020 Concentrations: Hotel and Lodging Management and Event Management GPA: 3.730 Honors: Magna Cum Laude, Dean’s List

Scholarships: Marriott Scholarship, Dean Gerald Lattin Memorial Scholarship, Helios Scholarship

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