PAYMON GAZNAVI

**** ****** ***** **, ******, VA *2182

adkehh@r.postjobfree.com (C) 703-***-****

https://www.linkedin.com/in/pgaznavi/

INFORMATION TECHNOLOGY MANAGER

Highly competent Senior level IT Operations Manager with over 21 years’ experience in designing, implementing and troubleshooting complex networks. Managing teams for the past 12+ years. Utilizing Program Management and leadership skills to build, train and retain effective teams and technical skills to introduce new technology along with demonstrated budget planning. Using metrics for team management to obtain business enhancements and efficiencies. Core competencies include Team Management, Project Management and Planning, Cisco hardware, EMC, and Microsoft Systems.

PROFESSIONAL EXPERIENCE

Iron Bow Technologies, Chantilly, VA 10/2015 – Present

Senior IT Operations Manager

Managing a team of 120 + technicians, Supervisors and Engineers on the technical service desk (National Telehealth Technologies Help Desk) in support of the Veterans Affairs Office for all Telehealth equipment. Also managing the Asset Management Team creating processes and procedures for the newly acquired team. Meeting weekly with VA management to implement projects and tasks in a 24x7 environment. Planned for and hired 60 new tier 1 candidates remotely due to surge in call activity because of the COVID 19 pandemic. Creating weekly dashboards and presenting to VA management. Distributing tasks to the helpdesk and identifying senior staff for projects and deadlines. Creating metrics for efficiencies and reporting on them. Managing vendor relationships. Giving annual reviews.

Lockheed Martin, Washington, DC

Manager of Network Operations 1/2011-10/2015

Managed the internal support teams (Network, ADPE, and MIS) on the NISC contract management office supporting the FAA as well as the NDE task order supporting virtual development servers, and databases. Tasks include IT budget, purchasing, planning, hiring, and employee mentoring. Responsible for introducing new ideas to decrease cost and increase productivity. Primary liaison between Lockheed Martin and FAA technical teams for the implementation of new technology, network provisioning, support, trouble shooting and customer development. Managing vendor relationships.

ABC Imaging, Inc., Washington, DC 10/2005 – 1/2011

IT Network Manager

Built and managed a team of Engineers in support of the ABC network. Responsible for IT budget, planning, implementation, hiring, and employee reviews. Originally hired as an Engineer to overhaul the dated network. Managed a 15 node WAN in various locations, nationally and internationally, connected to each other and HQ with DIA circuits via meshed IPSEC tunnels. Implemented a new internal network using a Cisco 4507 catalyst switch as the backbone and Cisco 2960/80 catalyst switches in each department with multiple VLANs. Implemented a multihomed network with a 100 Meg circuit with Cogent and a 10 meg circuit with XO via BGP for failover.

Qwest Communications, Arlington, VA 4/2001 – 10/2005

Lead VPN Implementations Engineer

Implemented private routed circuits through Nortel Shasta SMS. Configured and troubleshot customer Cisco routers. Configured Firewall, and NAT policies on Nortel SMS 5000. Tested the circuit from Qwest through the LEC to the customer to make sure circuit is in working order then activate port. Tested circuits through React 2001. Configured Shasta and Juniper Edge Routers on the Qwest network. Responsible for Domestic and International VPN’s as well as Remote Access using Nortel Contivity boxes. Lead role included being highest point of escalation within VPN group. On call for escalations and problem activations. Configured MPLS circuits for VPN customers out of region with Juniper routers.

Peak XV Networks, Alexandria, VA 10/2000 – 4/2001

Consultant

Initially hired as a Senior Network Consultant, later promoted to Sales Engineer. Held customer meetings with sales to settle on a network design. Worked with Network Engineers to make sure the job could be done with their respective expertise. Introduced new technology to management. Created show of work and network diagrams for tasks to be performed. Made sure job in progress was on track and finished on time to customer satisfaction.

DynCorp, Reston, VA 10/1999 – 10/2000

Senior Systems Engineer

Administrator of the internal network at the DynHits/FMAS Health Information

Technologies Services. Managed 3 Exchange servers. Responsible for maintaining 30+ WINNT/Win2000 servers, 3 domains, 280+ direct users, 1000+ Corporate MS Exchange users, as well as documenting the network for C2 compliance. Managed the help desk technicians. Responsible for maintaining the company LAN/WAN through Cisco routers and BAY Network switches. Proposed new technology and gave presentations to upper management. Reported to the Director of IT.

Atlantic Computing Services, Manassas, VA 10/1998 - 10/1999

Network Engineer

Network Consultant and LAN Admin. Built servers and workstation and provided desktop support to clients. Maintained the company’s NT network and managed the company’s Exchange Servers from the Manassas office. Built NT Servers (Exchange, Proxy, etc.) on Dell and Compaq servers.

TECHNICAL EXPERTISE

IT Infrastructure: Cisco 1700, 2600, and 3600 routers, Cisco 2900, 4500, and 6500 catalyst switches. DHCP, DNS, VPN, IPSEC, BGP, XP, Win7, VERITAS Backup, Windows Server 2003, 08, HP and Dell SAN, EMC and Avamar Solutions

Internet Service Provider: Nortel Shasta SMS 5000 BSN, Nortel Shasta Firewall, NAT, Nortel RAS 600, 1600, 2600, Juniper Routers, React Circuit Monitoring, Tasman and Adtran Routers, MPLS, MLPPP, Microsoft Visio.

ADDITIONAL INFORMATION

Completed Microsoft NT 4.0 Certification program at Ameritrain Inc., Tyson’s Corner, 1998.

Completed Microsoft MCSE 2000 training at Gestalt Systems in Tyson’s Corner, 2000.

Completed Redback Training at Redback Networks in Reston, 2001

Completed Cisco Router Configuration Course for Cisco CCNA, 2001.

Completed Juniper Router Configuration Course at Juniper Networks, 2003.

EDUCATION/CERTIFICATIONS

Bachelors of Arts degree in Psychology, George Mason University, 9/1997

Associate Degree in Liberal Arts, Northern Virginia Community College, 9/1993

Cisco Certified Network Associate – CCNA v2, 2001

Microsoft Certified Systems Engineer – MCSE 4.0, 1999

Microsoft Certified Professional + Internet – MCP + Internet, 1999

AWARDS

Lockheed Martin SRA (Special Recognition Award - 4 total) - 2011, 2012, 2013(2)

SECURITY CLEARANCE

Public Trust – Veterans Affairs Office (Iron Bow Technologies)

Public Trust – FAA (Lockheed Martin)

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