Trevor J. McKergow

** ******-******

Ste. Genevieve, Quebec

514-***-**** home

438-***-**** cell

adkeau@r.postjobfree.com

OBJECTIVE:

To secure an integral role within an organization where my experiences in Food & Beverage, Customer Service and Team Building will be fully utilized

RELATED EXPERIENCE:

•Food Service Manager for a Senior's Residence

•Food Service, Catering & Commissary Manager for the preferred cater on the Campus of McGill University

•Food & Beverage Manager of an exclusive yacht club with a 125 year history

•National Customer Service Manager for an international airline caterer

•Managed teams of varying size for a worldwide hotel chain

•Maître d’ of a high-end Italian restaurant

•Co-owner & operator of an Italian restaurant

•Co-owner & operator of a convenience store

•I have been honing my F&B/Customer Service/Team Building skills for over 30 years

EDUCATION & TRAINING:

•MAPAQ: “Attestation en Hygiene et Salubrite Alimentaires pour gestionnaires d’etablissement alimentaire”

•Software: Microsoft Office, Excel, PowerPoint, Outlook, MICROS, CaterTrax, ePay, Maitre D’, SQUIRREL, BUZZ, very comfortable with the internet and social media

•College: graduated with Honors as well as Class President – Occupational Health & Safety Technician

EMPLOYMENT HISTORY:

Food Services Manager October 2018 – Februar 2021 Chartwell Retirement

Responsibilities: to direct all aspects of the dining services for a 180 door residence including menu developement, service excellence, cleanliness & sanitation, complaint resolution, recruiting, training, scheduling and finance

Food Services Manager November 2014 – April 2018 Compass Group Canada

Responsibilities: to direct all aspects of the daily operations of the food services on the campus of McGill University including operations, logistics, menu planning, customer service, recruiting, training, scheduling and finance. Won “Best In Class Marketing 2016” for Canada.

Food & Beverage Manager Aug 2011 – Aug 2014 Royal St. Laurence Yacht Club

Responsibilities: all aspects related to food and beverage services for an elite clientele. I created and implemented a training program for the Food Service Staff. Planned and execute a monumental 8 course gala dinner for over 100 VIP guests to celebrate the Club's 125th anniversary. I developed a Wedding Show presentation in order to tap into that market.

National Customer Service Manager Mar 2010 – Aug 2011 Newrest Canada

Responsibilities: administered, monitored and reported on the daily catering and commissary operations for 8 international airlines including; Qatar Airways, Lufthansa, American Airlines, Royal Air Maroc, Corsair, Air Algerie, Condor.

Customer Service Manager Apr 2009 – Feb 2010 Cara Operations

Responsibilities: co-ordinate the daily catering operations of approximately 120 flights per day out of Dorval/P. E. Trudeau Airport for 12 airlines including; Air Canada, Air Transat and WestJet

Food Service Department Apr 1999 – Apr 2009 Hilton Worldwide

Responsibilities: initially hired as a Part-Time Barman, I was quickly promoted and eventually became Food & Beverage Supervisor. I learned many of my management skills through the Hilton University program. I worked at the Hilton Bonaventure and Hilton Montreal Airport.

In my leisure time I enjoy reading, watching hockey and spending time with my extended family

References are available upon request

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