Blessing E. Igbinomwanhia

***B East ***rd Street, Suite 137 Bronx, New York 10451

718-***-**** adke5a@r.postjobfree.com

Qualifications Summary

Innovative and confident IT professional with over nine years of visible achievements providing leading edge support solutions, flexible, and focused analytical and operations skills. Qualified in all aspects of systems administration, management and maintenance, network/server operations, and hardware/software solutions. Communicates and interacts effectively with people from multifunctional and diverse backgrounds and skill levels. Current platforms: Windows Server, (HP Hardware (Proliant Servers & BladeCentre systems), Active Directory, server clustering skills, Microsoft Exchange, TCP/IP, DNS, DHCP, HTML, XML, VOIP, GE DMS server, Meditech experience, GE CA 1000, EPIC, HL7, HIPAA Privacy Rule, & network operations. Highly knowledgeable in disaster recovery policies, planning, network engineering and procedure implementation, and project management. Excellent organizational skills, reliable, detail oriented, able to multitask, self motivated, quick learner, knowledge of ICD & DRG codes billing experiences, experience in the preparation of statistical and descriptive reports, and professional team player. Research analytical skills.

Professional Development

Masters of Business Administration, University of Phoenix, March 2008

Management skills and knowledge gained in: Inventory, human resources, benefits of lean six sigma, outsourcing, strategic planning and implementation, supply chain, and project and resource management, environmental scanning factors, SMART technique, qualitative knowledge and research, regulatory and corporate compliance, Corporate Governance, Sarbanes-Oxley Act of 2002, Effective research techniques, and customer relationship management (CRM).

Bachelor of Science in Computer Information Systems

Herbert H. Lehman College, City University of New York, 2005

Dean’s List, National Dean’s List, Cum Laude

Member, Association of Computing Machinery (ACM)

Preparing for Cisco Certified Network Associate (CCNA)

Experience Highlights

Technical Support Manager Jan 2005 – Present

D.E.S.T. Computer Systems, Bronx, NY

- Build, deliver and perform on-site setup of computer systems and networks.

- Upgrade existing computers with new hardware, and diagnose computer problems.

- Design web site and update web site for various companies.

- Servers upgrade, maintenance, installation, application installation and testing, etc.

- Project Management and implementation

Cardiology Systems/Clinical Application Analyst March 2008 – Oct. 2010

Wyckoff Heights Medical Center, Brooklyn, NY

Provide technical Support for GE equipments: Mac Lab Hemodynamic/Electrophysiology, INNOVA Systems, GE VIVID Echo Machines, Plasma, CA 1000 Medical Systems, etc.

- Train Physicians, Nurses, Physician Assistants, and all medical Staff on systems usage

- Comprehensive knowledge and understanding of Cath Lab workflow

- Knowledge of HL7 in a healthcare environment

- provide functional and technical application support for Meditech and Medisoft patient’s software

- Provide administrative support for the Medisoft billing application systems. Run daily revenue cycle and prepare monthly statistical reports for Cath, EP, Nuclear, Exercise Test, TEE, Tilt Table Test & Holter Monitor

- Provide administrative support to both technical and non technical team members

- Meditech experience, Bar, OE, Revenue cycle, etc.

- Work with GE and Philip service field engineers to resolve various issues with the different Cath & EP systems in the Cardiology department, and responsible for user training

- Support both voice and data for department reports, extend desktop support to cardiology department staff, and supports Meditech systems, Trace Master medical system for Holter and ECG lab, and Echogram Systems

- Clinical applications support, Teletracking, Bed tracking, Progeny, Emstat, remote access, Prism, etc.

- Project management; work with various vendors to make sure all the different departmental equipments are upgrade and PM are done on a timely manner

Significant Contributions:

● Designed template for both EP & Cath case study, computer monitor during EPS and Cath cases

● Reduced operating costs through implementation of a network printer and removal of individual printers

IT Analyst

Weston United, New York, NY Aug. 2003 – Dec. 2009

Served as a Systems Consultant to the organization to extend assistance in maintaining the vitality of the IT infrastructure. Held the role of IT Manager from December 2007 to March 2008, and previously performed the role of IT Analyst from 2003 to 2007.

- Provided support across seven metro offices using remote desktop support tools. Monitored daily activities and installed new users and applications, resolved network communication problems, created user e-mail and user accounts for login, and updated internal Website as needed. Assisted with the analysis and recommendation of new technologies to enhance current systems and performed troubleshooting and repair of network issues (LAN/WAN hardware, connectivity).

- Maintained required levels of system/network security and disaster recovery system monitoring programs and standards, identity and access management utilizing Active Directory, anti-virus server, and maintained applied signature updates Sustained ongoing documentation efforts for procedures, processes, maintenance logs and equipment databases.

- Administered CommX VoIP system, added extensions, updated feature sets, reset user password on the voice portal, and handled user voice issues.

- Wireless applications

- Supported fiscal department in HUD billing systems and billing specialists in the Medicaid billing process and update of client information files.

Significant Contributions:

● Assisted in the migration of VoIP systems, from Cisco 2950 to CommX systems

● Migrated over 150 email account from POP3 to a managed provider

● Stayed onsite during an extended (12 hour) network failure; identified the failure and retrieved replacement part from vendor. Configured and tested the switch and brought the network back up.

Professional Skills

Platforms Software Hardware

Microsoft Windows Server Microsoft Office, Word, Excel, Power CommX VoIP

Microsoft Windows XP Pro Point, Outlook, Publisher Cisco VoIP

Microsoft Active Directory & Access Experience Cisco Routers and Switches

Microsoft Exchange Server Adobe Photoshop and Dreamweaver GE VIVID Echo Machine

Linux Operating System Word Perfect, Microsoft Power Point INNOVA 2000 ALL DI

SPSS, Cobol, VBA/XL, HTML, XML DMS Express

Broadsoft, Progeny, CA 1000 medical systems

Teletracking Philip Tracemaster ECG system

Remote Access, webex , remote desktop

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