ALICIA WEST

Tucson, Arizona ***** 520-***-**** adkcca@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile Human Resources Professional with project management experience offering extensive background in HR generalist affairs, including retention and recruitment, benefits administration and records management, HRIS technologies, training and development, employee relations, FMLA/ADA/EEO/WC, HR policy and procedures both internationally and nationally and payroll support. Ethical and responsible. Organized and hardworking with outstanding multitasking and problem-solving capabilities. SKILLS

• Benefits and Compensation

• Business operations

• Coaching

• Conflict resolution

• Contract negotiation

• Employee relations

• File and records management

• HRIS

• Leave administration

• Operational improvement

• Organizational development

• Payroll support

• Pre-Employment screening

• Problem resolution

• Process improvement

• Performance management

• Project lead

• Recruitment

• Talent management

• Training development

• Visa implementation both national and

international

WORK HISTORY

Human Resources Generalist, 01/2018 to Current

Critical Path Institute – Tucson, Arizona

• Team of two in Human Resources Department.

• Daily Human Resources administration for broad range of HR functions including overseeing recruitment and hiring process, benefits management, HRIS including ADP and Applicant Pro, overseeing HR documentation, Leave including FLMA, ADA, and EEO adherence, workers compensation and insurance, immigration processes including visa application to completion for our employees both in the US and Internationally, payroll support, employment relations.

• Responsible for company compliance with state, local, and federal employment law, including proactive personal training on the most up to date HR best practices.

• Partnering with HR Director to create, implement, and manage HR strategies, services, and programs.

• Provides confidential and non-bias advice and coaching to employees and leadership regarding conflict resolution, employee relations, personal development, people management. Project Coordinator, 02/2015 to 11/2019

Critical Path Institute

Multiple Sclerosis Outcome Assessments Consortium

International Neonatal Consortium

• Project Management of the INC Retinopathy of Prematurity Workgroup, INC Necrotizing Enterocolitis Workgroup and the INC Communications Workgroup

• Executive administration for the Chief Science Officer.

• Support role for Multiple Sclerosis Outcome Assessment Consortium (MSOAC) and the International Neonatal Consortium (INC) including planning and scheduling teleconferences, facilitating workgroup meetings, SharePoint collaboration, establishing timelines, deliverables, project plans and clear communication channels.

• Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.

• Responsible for the negotiation of membership agreements and other contractual processes.

• International event management including design, communication, stakeholder management, event budget management, onsite manager for the events and responsible for follow up and closing procedures.

Executive Assistant to Director of Custom Programs, 01/2013 to 01/2014 Saïd Business School, University of Oxford

• Executive administrative responsibilities including calendar management, prioritizing and scheduling meetings at executive level, arranging travel itineraries, managing the custom team operations (team of 16), minutes scribing.

• First point of contact for all sales leads both internally and externally into the custom program team.

• Financial accounting for the yearly budget reports along with complex monthly financial and pipeline reports.

• Acting Program Manager for the CEO Leadership Program.

• Lead for the Sage CRM system management including the restructure and facilitation of system training to team.

• Delegate on the Saïd Business School social committee. Learning and Organizational Development Coordinator, 01/2012 to 01/2013 Abbott Diabetes Care Ltd

• Executive Administration for the Regional Manager in Learning & Organizational Development

(L&OD), Head of HR and Director of Finance.

• Management of purchase orders, arranging business travel itinerates, managing and maintaining the internal training rooms and booking system, calendar management, expense reports, minute scribing.

• Project Coordinator for all internal and external training for the Witney site.

• Key programs included work experience placements and school visits, new employee on boarding program, research and development training, events and VIP visits, learning and development solutions and best practices and the apprentice program.

• Key role in implementation of new performance review system across the United Kingdom sites.

• Spearheaded and facilitated the Christmas shoebox charity within Witney site.

• Committee member in the facilitation of 25-year celebration event for Witney employees. Human Resources Administrator, 01/2011 to 01/2012

Virgin Media

• Recruitment Administration & Employment Compliance.

• Administrator and monitor of the recruitment process for internal and external candidates.

• Provided timely accurate advice to managers on recruitment issues.

• Team Lead in manager's absence.

• Project lead for multiple TUPE transfers and the Apprentice Scheme.

• On screen presence for the sustainability video.

• Acting Employee Services Advisor when needed.

• Secretary of the Fun Club within the employee services team. Office Manager / Online Host and Talent, 01/2006 to 01/2010 Bits on The Wire Inc – Tucson, AZ

• Script writing and Host of “OfficeUsersTV” and “5-Minute Tips”: an internet education site based on products, tips, and news in the Microsoft office world.

• On-screen work including- walk-ons, commercials, voice-overs, and interviews.

• Office operations management for the Tucson office.

• Project Manager of office space relocation.

EDUCATION

Bachelor of Art: Organizational Leadership; Minor in Project Management, Expected in 12/2021 Arizona State University - Tempe, AZ

GPA: 4.07

Associate of Business: Business Administration, 05/2019 Pima Community College - Tucson, AZ

GPA: 3.79, PHI THETA KAPPA

CERTIFICATIONS

Chartered Institute for Personnel and Development (CIPD) Certificate in Human Resources Practice (CHRP) Lean 1A Certificate (Six Sigma)

AFFILIATIONS

Society for Human Resource Management (SHRM), Greater Tucson – Workforce Readiness Working Group Society for Human Resource Management (SHRM), Project Management, Inc. (PMI) Tucson Charter, Chartered Institute for Personnel and Development (CIPD), PHI THETA KAPPA

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