Stephen DeCoteau

***** ******** *****, ************, ** 20886 * 407-***-**** * adkbof@r.postjobfree.com

Relevant Justice Systems * Mock Trial * Torts * Criminal Law & Procedures * Reasoning and Critical Thinking

Courses Ethics in Justice & Security * Finance & Budgeting in Justice & Security * Cybercrime and Information Systems Security * Criminological Theory * Court Systems & Process * Organizational Administration & Behavior

Work

Experience Securitas Critical Infrastructure Solutions (SCIS) Gaithersburg, MD

Field Background Investigator 12/2017 – present

Obtain and report factual information for 30-60 investigations each month for the Office of Personnel Management (OPM), Defense Counterintelligence and Security Agency (DCSA), and National Background Investigation Bureau (NBIB).

Conduct face-to-face interviews with the applicant, their neighbors, coworkers, friends, and associates.

In-depth record searches at local law enforcement agencies, courthouses, and mental health, financial, and educational institutions as part of applicant investigation.

Document information in a clear, concise report for client to determine employment suitability and security clearance eligibility.

Ensure the safety and security of the nation by completing comprehensive interviews and background checks.

Lifetime Fitness Rockville, MD

Member Services Specialist 8/2017 – 7/2018

Greets and services members at the Activity Center in a friendly and professional manner while developing positive relationships, responding to member needs, and recommending programs, products and services appropriately.

Processes member paperwork, enters sales transactions at POS, including program, service and product payments and monthly dues.

Contacts members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest

Attends daily huddle and assist with the creation of the daily huddle prep sheet to increase the club Member connectivity

Functions as a player on the Certified Retention Team and completes membership changes as needed

Cesar Chavez Public Charter School Washington, DC

Substitute Teacher 2/2017-8/2017

Responsible to make sure the educational process continues when a teacher is absent

Aon Hewitt Orlando, Florida

Customer Experience Specialist 10/2015-2/2017

Complete approximately 300-400 Customer Service call evaluations by a monthly deadline

Consult with multiple team managers to implement changes to Customer Service behaviors

Conduct pension, 401k and health & welfare training based on quality related or interaction analytics

Manage escalated calls to ensure high quality customer service

Retirement Specialist 5/2015- 10/2015

Administration of retirement and health and welfare benefits for companies with 50K+ employees

Process customers IRA distribution, Roth conversion, re-characterization, and direct rollovers

Educate and enroll customers into company provided plan benefit provisions

Reconcile retirement plan accounts and research discrepancies

Maintain and confirm the accuracy of customer payroll contributions

Product testing of client company intranet systems

Senior Customer Service Associate 10/2011- 5/2015

Administration of 60 companies health and welfare benefits

Categorized company provisions within Lotus notes software

Utilized CS-pro system to troubleshoot customer online benefits transactions

Managed escalated calls to ensure high quality customer service

Awarded Exceptional Customer Service Representative for the 4th Quarter in 2014

Provided training, guidance, and mentoring to junior Aon Hewitt customer service staff

Maintained excellent written and verbal correspondence with customers and client companies

Hansley Law Firm Orlando, Florida Paralegal/Legal Assistant 10/2009- 9/2011

•.Communicated with clients through the Foreclosure process & proceedings

•.Prepared demand letters, notice of intent to foreclose letters, liens, and cease and desist letters

•.Prepared and generated all foreclosure motions, subpoenas, and notice of actions

•.Utilized the Central Florida E-file system to initiate Chapter 7,11, and 13 bankruptcy proceedings

•.Provided paralegal support to attorney in a high volume, deadline intense atmosphere

•.Scheduled hearing with Judicial Assistants and coordinates dates with opposing Counsels

•.Comprehension of the provisions of the Fair Debt Collection Practices Act

•.Responsible for maintenance of client confidential documentation

Strategic Legal Solutions Orlando, Florida

Paralegal Assistant 9/2008-10/2009

Audit of a Fortune Global 500 company's financial records

Gather and analyze financial transactions for further fraud investigations

Document fraudulent transactions and communicate to attorneys

Seminole County School Board Orlando, Florida

Substitute Teacher 1/2009-8/2010

Lake Mary, Lyman and Seminole High Schools

Responsible to make sure the educational process continues when a teacher is absent

UNF Women’s Center Victim Advocate Jacksonville, Florida

On-Call Emergency Victim Advocate 1/2008-8/2008

Counseling individuals through emergency situations

Overnight on-call assistance for victims of physical abuse

Education University of Phoenix

Masters of Science, GPA 3.5 Orlando, Florida Administration of Justice and Security 03/2014

University of North Florida Jacksonville, Florida

Bachelor of Arts in English, GPA 2.8 Major GPA 3.0 8/2008

Minor in Criminal Justice & Political Science

Skills & Proficient in Microsoft Office Suite, Lexis Nexus, CS-Pro and Lotus Notes

Activities Responsible, reliable, detail oriented and capable of working in a team environment

Omega Psi Phi Fraternity Incorporated member 4/2007 – Present

Voter Registration and Polling Station Volunteer 8/2016

Followers of the Way Feeding the Homeless Volunteer 1/2014 – 12/2014

Orange County Paralegal Association 2008-2009

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