Shonda C. Garcia-Munoz

adk9op@r.postjobfree.com

614-***-**** Home

CALL CENTER ● CUSTOMER SERVICE ● DATA ENTRY

Commended for initiative, enthusiasm, tenacity, persuasive, intense, customer focus, and dependability. Complete customer service training enhancing customer satisfaction and improve productivity. Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Assist companies in attaining the highest customer service rating, as determined by external auditors.

●Call Center Customer Service (In-Bound) ●Data Entry Specialist

●Claims Processing ●Verify Information & Data

●Resolve Conflict & Negotiation ●

MultiNetworkSoftware&Scanners

●PBX Operator/Switchboard ●Members & Eligibly (Insurance) PROFESSIONAL EXPERIENCE

Centene Corporation Columbus, Ohio

2017-Senior Customer Service RepresentativePresent Assits medical proveiders with medical claims, prior authorization assistance, locating appeals, HIPPA verifications. Web inquiries are answered a high degree of proffesionalism. Contact Us Communications Hilliard, Ohio

2013-2017 Customer Service Representative

Handle incoming calls

Handle inbound calls from customers who are interested in third party companies products. Place orders for customers, answer questions and provide information on products and companies. Highlights for Children Dublin, Ohio

2011-2012 Customer Service Representative

Responsible for handling customer inquiries, complaints, Billing questions and payment extension/service request

Calmed angry callers, repair trust, located resources for problem resolution and design best-option solutions

Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Managed a high-volume workload within a deadline-driven environment Increased the customer experience providing information on a new products and services EDUCATION

South Charleston High School- South Charleston, WV-Graduated 1986