Susan Mukora

AREAS OF EXPERTISE

Microsoft operating systems

Macintosh operating systems

Computer networks & TCP/IP

Remote access

Network cabling

Preventative maintenance

Supporting desktop/laptop

Dexis hardware to include Platinum sensors,

Classic sensors, Dexcam3, Dexcam2(Sopro),

DexUSB, DEXbox

PGP whole disk encryption

PROFESSIONAL

Certificates

Novell network administrator

Lotus Notes administrator

Symantec antivirus

PERSONAL SKILLS

Fluent in English

Troubleshooting

Leadership

Time management

Detail oriented

PERSONAL DETAILS

Susan Mukora

M:678-***-****

E:adk592@r.postjobfree.com

PERSONAL SUMMARY

A successful IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working

in the front-line helping clients and colleagues

resolve complex technical IT issues. Possessing

excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of practice, procedures and policies

within a company.

Currently looking for a suitable IT support position with a ambitious Company or Organisation.

WORK EXPERIENCE

The Lofts / Ovation Apartments

Lead Concierge McLean, VA 09/2017 – Current

• Welcome current/prospective residents with

courtesy, poise and professionalism

• Enhance the resident experience by

creating and maintaining a warm, inviting,

and professional environment

• Build a sense of community such that residents

feel comfortable at home

• Act as liaison between residents, and

Leasing Office

• Diffuse and redirect difficult situations while

maintaining decorum. Apply common sense

and judgment to work problems

• Manage all incoming inquiries and warmly transfer to the appropriate party.

• Maintain policies and procedures

• Schedule and ensure that all shifts are

covered at the start and end of each work

shift

• Train staff

• Maintain an organized and inviting front

desk

Independent Contractor/Self Employed

Desktop support Atlanta GA 02/2013 – 09/2017

Dexis - Dental Imaging Digital Solutions

(Radiography) -,Alpharetta, GA

Call center Help desk 04/2012 – 01/2013

● Install, configure & troubleshoot Dexis

software and hardware via a call center

● Liaison with Dexis dental Clinical staff to

troubleshoot customer X-ray image quality

requests

Susan Mukora

The Home Depot (Contract) - Atlanta GA

Quality assurance POS Lab Tech 01/2009 - 09/2009

03/2008 - 05/208

04/2007 - 11/2007

● Support 2000 production stores in a QA

environment

● Install and maintain POS cash registers,

Self checkout lanes, and Wireless

Handheld devices

● Configured and deployed 250 HP ISP

servers and Hitachi RAID controllers.

● Building, configuring and QA over 300 new

PC’s and Laptops for new and existing end

users’

● Facilitated in testing, documenting and

installing PGP Whole Disk encryption

(WDE) software

● Troubleshoot technical installation and

implementation solutions

Onity Inc Norcross GA

Technical support specialist. 06/2005 – 04/2007

● Install and configure MS Office

applications, Symantec antivirus, Cisco

VPN client, Install and configure Lotus

Notes client

● Troubleshoot connection and replication

issues.

● Create local replicas of users’ mail file

● LAN / WAN: Troubleshoot workstation

connection issues to include TCP/IP, Patch

panel/switch, NIC cards.

● Active Directory Create new user accounts

and assign to appropriate group

memberships and maintain them

PRG-Schultz, Atlanta, GA

IT client services 02/2004 – 05/2005

05/2002 – 07/2002

● Create NT accounts for Domain access.

Configure workstations. Troubleshoot login

issues

● Technical support install hardware and

software to include, AuditPro, Citrix ICA web

& EOL printer client, Fiberlink remote dialer,

Cisco VPN client, MS Office 2000, & 2002,

Lotus notes client. Image using Symantec

Ghost

● Using the GWI Incident tracking system keep

the client abreast with troubleshooting steps

and solutions to their issues. This utility is

also used to obtain feedback from the end

user via surveys once the issue is resolved

Cobb County School District, Marietta, GA

Gwinnett County School District, Lawrenceville,

GA

Technical Support Specialist (Contract)

12/2003 - 02/2004

09/2002 - 12/2003

● Supported 100 plus Schools. Novell network

administration

● Install and troubleshoot Microsoft Windows /

Office applications

● Install and troubleshoot Lotus notes, Norton

antivirus

● LAN / WAN: Troubleshoot trailer connectivity

by determining if the Canary HUBs, media

converters or Fiberlink are the root of the

problem

● Mentored local school technician to install

and troubleshoot server installs & Network

operating system

● Lotus Notes Administration: Install Lotus

Notes client, manage Domino directory,

databases,mailboxes replication issues

● Replacement of UPS devices to include

replacing UPS internal batteries.

J. Walter Thompson(Advertising) Atlanta, GA

Network Administrator 11/1997 – 02/2002

● Novell: Netware Administrator, created user

objects, and restrictions. Organizational

units, distribute applications to workstations

via login scripts using ZENWORKS.

Maintained the health of NDS and print

queues and Compaq servers

● Lotus Notes: Created Lotus Notes User ID's,

configure Workstations, maintained disk

quotas, monitored mail delivery and

replication on both the Mail and Application

servers. Upgraded Domino servers with

quarterly upgrades.

● Installed Norton Antivirus on File and Print

Servers, Lotus Notes Servers and configure

the Symantec System Management Console.

● Installed and configured Arcserve backup

software.Troubleshoot backup related issues

● Network traffic studies: Used HyperTerminal,

gather network traffic statistics, determined

and resolved data collision and bottlenecks.

● Used Symantec Ghost, created images for

various hardware configurations.

● Technical Support Level I and II. Install and

troubleshoot Microsoft and Macintosh

operating systems.

● Install and troubleshoot Microsoft office on

Windows and Macintosh desktops and laptops

● Inventory Management: Maintain Inventory

database using MS Access of all hardware

and software

Contact this candidate