Manager Support

-Over two years of technical analyst experience and knowledge providing IT solutions for the Boeing Company

-High proficient in providing support related to hardware, software, networking and application support

-Intuitive and great with people, always seeks to resolve customers problems in a quick professional manner

-Experienced with computing, i.e. hardware, software, networking concepts and operating systems.

-Motivated to succeed; pursuing degree in Digital Mass Media at Rose State University

-Proficient and knowledgeable at the following applications; Adobe InDesign, Photoshop, Adobe Illustrator, DaVinci Resolve, Javascript, Microsoft Office suite, Spiceworks Ticketing System, HPSM Ticketing system, Servicenow ticketing system,

Education

Associates Degree Digital Mass Media, Rose State College Estimated Completion date 05/2021

Completed Computer Repair Program, Eastern Oklahoma Technology Center 06/2018

-Educated in fundamentals of Computer and Network repair to include A+, Sec+ and Net+

High School Diploma Choctaw High School Graduated 06/2018

Professional Experience

APEX Systems/Dell

Technical Support Analyst 06/2018 to 12/2020

-Provided hardware, software and application support to Boeing Company employees located around the nation

-Provided remote support via the phone/internet; issues ranged from simple browser issues, ordering/configuring mobile devices to advance issues with applications such as Microsoft Office, CITRIX, CATIA, and CADCAM

-Routinely assisted other technicians with advanced technical problems using companies chat system

-Managed weekend technical support crew whenever short staffed or tier two help was not available

-Accurately recorded problem symptoms, troubleshooting measures and status information to assist Tier two/three technicians, whenever complex problems could not be resolved and were elevated to a higher level

-Consistently received high levels of customer feedback by responding to requests in a professional manner

Pizza Hut Jan 2018 to June 2018

-Primary duties involved serving customers Pizza with a smile, cleaning dishes cutting pizzas and taking orders while making friendly conversation with both customers and coworkers

Volunteer Experience

-Led Eastern Oklahoma County Cyber patriot team to 2018 State Round

-Fulfilled duties as classroom network manager while attending Eastern Oklahoma County Technology center

-Volunteered time to assist Mid Del Food bank distribute hot meals for less fortunate individuals

References:

-Matt Mcturnal- 405-***-**** HR Rep

-David Mortensen - 405-***-**** Team Lead

-Josh Davis - 405-***-**** IT Instructor at EOC tech

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