Sheila Alfred

adjrzz@r.postjobfree.com • 301-***-**** • Brookeville, MD 20833

Experience

Front Desk Associate/Night Auditor Springhill Suites by Marriott- Baltimore, MD (2019 - Present)

Organize, confirm, process and conduct all guest check in and check outs.

Make room reservations requests, handle modifications and cancellation through Fosse.

Process rebates and refunds and process all Guarantee No Shows (GNS) and RVS accounts.

Train new associates and re-trained season employees

Prepare General Manger’s morning staff meeting by retrieving information from Guest Voice.

Process and pre-settle guest ledger outstanding report over 1500.00, make sure all third parties and prepay accounts over are processed accurately.

Make sure all Q45 and advance payments reservations are processed in a timely manner.

Always willing to “pitch in” and assist co-workers with their job duties and work as a team player.

Address all guest concerns and delegate to housekeeping and engineering staff as necessary.

Handle and complete all guest special requests through the Empower Guest Experiences tool.

The ability to use the “LEARN Model” and go above and beyond for the guest allow me to earn substantial rewarding tips. Also making sure that the guest leave the hotel with a “WOW” memorable experience.

Night Auditor Fairfield Inn by Marriott - Laurel, MD (2016 – 2019)

Acting manager of 109 rooms every night producing nightly reports that help the Fairfield Inn increase profit and reduce costs.

Consistently recognized for exemplary customer service.

Manage and maintain the hotel during the overnight shift.

Record and analyze nightly financial transactions to make sure that all revenue is reconciled and accounted for.

Provide business oversight reports to upper management to track business progress.

Address all guest concerns and delegate to staff as necessary.

Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.

Business Student Strayer University (2012 – 2015)

Bachelor of Science in Business Administration – Hospitality & Tourism Management (3.8 GPA)

Team Leader & General Accountant Marriott Washingtonian Center – Gaithersburg, MD (2010 – 2012)

Managed the Marriott Top 50 Rewards Project, an internal employee engagement initiative.

Made strategic recommendations to upper management that streamlined processes and improved business efficiency.

Expedited business processes by updating and submitting all F&B contracts, certificates of insurance, and permits.

Implemented new management and accounting systems that improved operational report management and evaluation.

Managed reconciliation of deposits of over $500,000 to 1M in hotel revenue.

Performed monthly audits related to Housekeeping, Breakfast Service, Food/Beverage, and annual menu functions.

Applied accounting principles and best practices to execute month end close procedures, such as general ledger analysis, journal entries, and reconciliations for external financial reporting.

Responsible for the collection of funds from the annual tours, seminars, and events, totaling more than $500,000 to 1M and commission payments.

Guest Relations Manager & General Accountant Marriott Courtyard – Pentagon, VA (2007 – 2010)

Consistently ranked in the top 5% of employees during annual customer service surveys, exceeding company standards. Assisted with compiling preparing and distributing group resumes, group-block information reservation lists, BEO’s, pre settled corporate accounts, processed direct bill accounts and distributed weekly reports to General Manager, Front Desk Manager and Sales Manager.

The ability to use Peoplesoft in putting daily and monthly information in the system.

Education

B.S. Business Administration – Hospitality & Tourism /Hotel Management - Strayer University, 2015 (3.8 GPA)

Associate of Arts – General Studies – Prince George’s Community College, 2003

Other training & coursework expertise

Accounting & Managerial Accounting Management Concepts Marketing Quality Service Assurance Food and Beverage

Operations Management Purchasing and Cost Control Principles of Hospitality Travel and Tourism Hotel Management

Business Ethics Lodging Operations Management Business Law

Human Resources Information Systems

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