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Customer Service Manager

Location:
Washington, DC
Salary:
60,000
Posted:
January 28, 2021

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Resume:

Julian Isidro

201-***-**** • adjrja@r.postjobfree.com

https://www.linkedin.com/in/julianpisidro

SUMMARY OF QUALIFICATIONS

Dedicated college graduate with high energy, positive attitude and diverse experience in public policy, management and customer service. Expertise in conflict resolution, emphasizing strong interpersonal and communication skills. EDUCATION

Rutgers University – School of Public Affairs and Administration, Newark, New Jersey Graduated May 2019 Bachelor of Public Policy and Administration

WORK EXPERIENCE

The White House Internship Program, Washington, D.C. September – December 2018 Intern, Office of Presidential Correspondence

• Reading and coordinating responses to constituent correspondence on behalf of the Administration.

• Coordinate with other departments throughout the United States Federal Government to fulfill hardship requests.

• Fulfill proclamation, message and greeting requests from the American public. OpnSesame Arlington, Virginia February – November 2020 Account Manager

• Serve as the day-to-day contact for clients, respond to client requests and provide recommendations and suggestions for campaign optimization, tests and creative adjustments

• Provide tactical guidance to clients on an ongoing basis to ensure that all campaigns achieve maximum deliverability based on carrier and our internal requirements; move to fix issues that arise.

• Oversee and execute SMS campaigns to ensure that campaigns meet all client specifications

• Handle some administrative aspects of the business, including client research, preparation of call agendas and coordination of client meetings, team calls, and product demos for prospective clients.

• Collect and record client feedback on product design and functionality; communicate client requests for product updates and adjustments to our product development team.

• Produce proposals, after-action reports, manage analytics from campaigns and presentations for clients and agency partners.

New Jersey Republican State Committee, Trenton, New Jersey January – May 2019 Intern and volunteer

• Facilitate with campaigns on behalf of the New Jersey’s Republican Party.

• Embark in phone banking and door knocking to promote the New Jersey GOP.

• Attended fundraising and other political events of behalf of the Republican Party.

• Office work, including using tools such as Excel and GOP Data Center to keep files up-to-date.

• Participated in phone banking to promote select political party events. ACTIVITIES

Campaign Volunteer - Canvassed for New Jersey Governor Chris Christie (R) for his Republican Presidential Nomination bid in New Hampshire in December 2015.

Signature collector and volunteer for Florida U.S. Senator Marco Rubio (R) ‘s presidential bid from January to March 2016, and his U.S. Senate campaign in Florida in November 2016.



Contact this candidate