Erika Bintliff

**** ******* ****** *** 703-***-****

Springfield, VA 22152 adjfor@r.postjobfree.com

Areas of Experience

Windows 7/10

TCP/IP

RDP (Remote Desktop), SCCM

HIDS, NIDS, IDS, IPS

Active Directory, Microsoft Office

Identity & Access Management

Software Development Lifecycle Steps

BCP Frameworks

Secret Security Clearance

Network Security

Understanding of HBSS

Incident Response

I’m studying for the CISSP exam, sitting for it 1/30/2021. I’d love for my next opportunity to be a cyber security role. I’ve learned a lot and am ready for the next step.

Professional Experience

Telesis August 2019-Present

Telesis is a federal consulting company serving defensive, civil and health markets providing innovative solutions for software and system requirements.

Senior Desktop Support Engineer – Information Technology in support of Ft. Belvoir’s Regional Network Enterprise Center (RNEC)

PCs (Desktop and Laptops), installation, configuration and troubleshooting of standard image software and approved “above baseline” software, including reimaging.

Hardware support such as diagnosing hardware failures, component level hardware swap outs and making service calls to suppliers (Dell, HP, etc.)

Printers – install/reinstall printer drivers. Clearing/resolving printer errors, toner replacement, interfacing with manufacturer. Mapping network printers.

Backing up data in relation to the OS migrations and replacing computers.

Information training and customer assistance with common desktop activities and questions- general OS training.

Connecting peripherals to customer’s computer (ex. Monitors, scanners, projectors, smart boards, wall-mounted televisions).

Facilitating information exchange between IMO and RNEC for additional support/requests.

Weekly reporting on customer incidents, successful initiatives and escalations of unresolved issues.

Applying Army information security/information assurance polices, principles and practices such as STIG’s (hardening of systems) and IAVA’s.

Run scripts to catalog hardware/create a network map.

Providing VoIP support, Troubleshooting mail send/receive issues, Retrieve logs after spillage incidents.

General Dynamics May 2018-August 2019

[NYS: GD] General Dynamics Corporation is an American aerospace and defense company formed by mergers and divestitures. It is the world's fifth-largest defense contractor company.

Senior Field Support Engineer – Information Technology in support of Program Executive Office Enterprise Information System (PEO EIS)

Provide IT support for executive level users (VIP) for unclassified and classified (Secret) domains

Image computers, install software, apply patches to government issued machines

Manage, troubleshoot and maintain all IT inventory- including, printers, laptops, tablets, desktops, desk phones and mobile devices

VTC configuration and support for all meetings, conference calls, VTC/SVTC (including regularly hosting the Chief of Staff of Army)

Account creations, directory and calendar creations and permissions

Troubleshoot all issues related to IT – all website access, hardware/software, network issues

Troubleshoot VPN (remote access) issues

Provide end user training, including the creation of a Service Desk pamphlet with helpful information (FAQs)

Creation of all SOPs for Service Desk tasks

Management and maintenance of all conference rooms that include VTC systems and a training room that includes 33 tablets and a VTC system

Lead on printer refresh project – proposed and approved migration from direct IP printing to cloud printing

Universal Consulting Services, INC. Feb 2016-May 2018

Universal Consulting Services, INC. is a federal consulting services company, founded in 2000, specializing in Information Technology Services and Health Services and Solutions.

Technical Consultant – Information Technology in support of Financial Crimes Enforcement Network (FinCEN)

Troubleshoot problems and provide support for Microsoft applications such as Outlook and Microsoft Office

Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

Standard computer images including Desktop Image

Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

Mobile Device Management

General Dynamics May 2014-Feb 2016

[NYS: GD] General Dynamics Corporation is an American aerospace and defense company formed by mergers and divestitures. It is the world's fifth-largest defense contractor company.

Help Desk Technician – Information Technology in support of Army Human Resource Systems (AHRS)

The Army Human Resource Systems (PD AHRS) provides installation and field commander’s world-wide with essential, state-of-the-art, cost-effective and standardized knowledge-based automation tools.

Essential to human resource accountability of Soldiers, inventory management of Organizational Clothing and Individual Equipment (OCIE), and the scheduling and management of firing ranges and other training facilities.

Provided first-level technical support for global IT infrastructure supporting government users throughout the U.S. and overseas.

Troubleshoot hardware, software and connectivity issues for ISM and RFMSS.

Provide timely resolutions to support military mission-critical application users worldwide.

Liaised with users, functional administrators (FAs), System Administrators (Solaris and WIN SAs), Database Administrator (Oracle DBA), technical training teams, assistant program managers (APMs) and development teams.

American Society of Civil Engineers Aug 2011-May 2014

The American Society of Civil Engineers represents more than 150,000 members of the civil engineering profession in 177 countries. Founded in 1852, ASCE is the nation’s oldest engineering society. ASCE stands at the forefront of a profession that plans, designs, constructs, and operates society’s economic and social engine – the built environment – while protecting and restoring the natural environment.

Program Coordinator (2012-2014)

Provided national support to state representative for prestigious Life Member program. Coordinated with state representatives for staggered annual awards ceremonies.

Managed department’s budget spreadsheet and invoices.

Made updates to website, created and sent mass marketing emails, managed mailing list.

Proof-read membership renewals and acted as a liaison with 3rd party printing company.

Managed Director’s paperwork, schedule and travel arrangements.

Provided a script to the IT department that saved 160 work hours each year, creating and implementing market discount codes.

Customer Service Representative (2011-2012)

Provided customer service to members, customers and staff by phone, email, mail, and fax.

Updated and maintained member database of 140,000+ members and customers.

Completed registrations, applications and payments for memberships, national conferences, seminars, webinars and distance learning courses.

Participated in membership retention and support projects to increase membership value and revenue. Researched information for members and customers.

Go to person for current company events, board licensure information, continuing education courses, affiliate events, staff events, titles and position changes

Mattress Discounters & Floors May 2007-Aug 2009

Mattress Discounters & Floors was a small business storefront in Fredericksburg, VA providing mattress and home flooring services.

Assistant to Owner (2007-2009)

Provided customer service to customers by phone, email, walk-in.

Updated company website, inventory, stock room.

Managed billing invoices, customer accounts, scheduling.

Liaised with other 3rd-party vendors for scheduling, product pick up and drop off.

All office duties as needed.

Education & Training

CISSP Certification

In Progress (Exam Date: 1/30/2021)

Security+ 501

CompTIA Certification (2018)

Liberty University, Lynchburg, VA

BS – Information Systems (2022)

Northern Virginia Community College, Woodbridge VA

AS – General Studies (2012)

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